Watership Down Health - Ratings and reviews
Reviews
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Review titled Consistently amazing service
Rated 5 stars out of 5
by Jennifer Hirson - Posted on 28 February 2024
Every experience I’d had within Watership Down Health Group has nothing short of outstanding. I’ve felt listened to by every member of staff I’d had contact with, receptionists, nurses and doctors- and I’ve felt genuinely supported and taken seriously when I’ve raised concerns about my health or medication plan (even with the dreaded Dr Googling I was guilty of!). I really am so grateful to have come across such an accommodating and caring team- you are a credit to the NHS! Only pity is the dramatic parking shortage in Kingsclere, but that’s not exactly an easy fix.
Visited February 2024
Review titled Watership Down Health
Replied on 11 March 2024
Dear Jennifer, Thank you for taking the time to write this lovely and positive review. All the GPs and staff work really hard to provide the best service to each and every patient, so your review is greatly appreciated. I will ensure your kind words are shared with the whole team. With reference to the car park, unfortunately there is not a quick fix. Over the years we have explored options for the expansion of car parking on site - there are several Tree Protection Orders in place on the trees in the grounds of the Health Centre and although this has been explored, we will not get permission to remove them. We are exploring other options with our landlords at this time. Best regards Sarah Arnold Practice Manager
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Review titled Change of phone number
Rated 5 stars out of 5
by Michael Wootton - Posted on 01 September 2023
Since you have gone over to your new contact phone number with the old phone number example when you phoned Kingsclere you new what Surgery you were speaking to now it could be any of your 3 practices. This leads to a less personal touch which I have been used to in the past.Lastly I am aware patients are being asked to go to Overton Practice you need to be aware that some patients may not be able to make the journey so I feel you are spreading your workload and not thinking about patients needs and offering them this extra journey instead of offering to go to the Kingsclere Practice this is the view from individuals in the village especially the elderly.
Visited September 2023
Review titled Watership Down Health
Replied on 05 September 2023
Dear Mr Wooton, Thank you for taking the time to post your comments on the NHS website about the new telephone number. I wish to respond to your comments. As a practice we have been researching making this change for a number of years and with a number of telephone developments since Covid, we have needed to go to the one main number to maximise the benefits for all patients. One of the benefits of the new system, is that if we have limited staffing at any one of our sites, due to ill health, any site can now pick up the calls. We see this as a positive development for our patients. I checked with our Reception Managers and our Reception team is trained to look at where patients are residing and unless a patient is happy to travel, they will be offered an appointment at the nearest surgery to their home offering the service they require. Patients can now request for a call back instead of having to wait in a queue and many patients have already thanked us for this new facility. In addition, as we now have options for other members of the Team to be contacted directly (and not via reception), the average time a patient needs to wait to speak to a member of the reception team has been reduced. I have listened to a sample of recent calls (as we record all our calls) and can confirm that in all these Reception have offered the patients their most local surgery. However, if you do have examples of where this is not happening, then it would be helpful if the patient can contact our Practice Manager, Sarah Arnold who can look into this further. Please use our interactive website to feedback to Sarah via this link https://watershipdownhealth.com/navigator/feedback/ Kind Regards Susannah Altmeyer-Ennis Practice Business Manager
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Review titled Good Experience at Overton Surgery
Rated 5 stars out of 5
by ROBERT Hayward - Posted on 10 September 2023
The whole experience from reception to the doctor was very good. But The parking was abysmal, with only three patients in the surgery the car park was full.
Visited September 2023
Review titled Watership Down Health
Replied on 18 September 2023
Thank you for taking the time to share your experience - I am sorry that you found the parking troublesome. It may appear that there were only three patients in the surgery at the time, however, please be assured that we are working at full capacity and seeing as many patients to face to face as telephone consultations. many thanks Sarah Arnold Practice Manager
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Review titled Reception staff
Rated 5 stars out of 5
by Anne Hedges - Posted on 12 July 2023
A very big thank you to the receptionist at Watership down surgery on the phone to me this afternoon. Friendly, helpful and a willingness to help and advise. Thank you again. Marvelous.
Visited July 2023
Review titled Watership Down Health
Replied on 18 July 2023
Thank you so much for taking the time to write this great review. This is very much appreciated by the doctors and staff and I have forwarded your kind words to the reception team. Best regards Sarah Arnold Practice Manager
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Review titled Poor service and lack of concern and care
Rated 2 stars out of 5
by Anonymous - Posted on 05 December 2022
3+ week wait to get a blood test. Left in agony for over a month with an unknown condition. Causing debilitating impact on day to day activities and lack of sleep. Was given no support or understanding when I tried a follow up call to raise concern that symptoms had worsened. Huge sigh on the phone from the duty Doctor as though I was an inconvenience. Refusal to answer my questions on what was ok to take as pain relief. So no further forward with an illness now over a month old. Lack of compassion, help and reassurance shown. Very disappointing and I feel very let down.
Visited December 2022
Review titled Watership Down Health
Replied on 06 December 2022
Thank you for taking the time to share your feedback. Please accept our apologies for your recent experience and any distress this has caused. As a practice, we take all our feedback/concerns raised seriously and your comments will be reflected upon. It would be most helpful if you can contact me by telephoning the practice on 01635 296000 and personally speak with myself, Sarah, Practice Manager. We endeavour to provide all of our patients with a high level of customer care and service and I am sorry this did not happen on this occasion. With Kind Regards, Sarah Arnold Practice Manager