Wateringbury - Ratings and reviews
Reviews
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Review titled Wonderful GP
Rated 5 stars out of 5
by Claire O’Connor - Posted on 16 December 2023
I really rate this practice they are always so kind and helpful from reception, HCAs, Nurses and yesterday one of the GPs who was compassionate and professional throughout. Thankyou
Visited December 2023
Wateringbury has not yet replied.
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Review titled Great Village Sirgery
Rated 5 stars out of 5
by Sharon Coombes - Posted on 06 March 2024
Your Review: I have a whole load of medical conditions and spent a year in hospital, upon “release” I needed support and felt like I was on the phone every week, however, the doctor was a saint! I had another issue a few months ago, again, my doctor was supportive and empathetic, sorted me out and gave me the help and directions required. I find all the receptionists and the team behind the scenes fantastic and supportive. I cannot fault this surgery one bit. I find the new triage system brilliant and an easy way to get an appointment. Only thing is the pharmacy can, at times, be a little slow but I understand the pressure they are under with the supply chain being what it is. Some people need to be a little more tolerant and understanding. Thank you Wateringbury Surgery.
Visited January 2023
Wateringbury has not yet replied.
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Review titled Really careful care and speedy responses
Rated 5 stars out of 5
by Rebecca Fossett - Posted on 07 February 2023
28th Dec I called. 28th Dec I had a phone consultation, (with senior partner of surgery) followed by a face to face consultation in afternoon. 12pm 29th I had array of bloods taken. 30th Dec I had Dr call to discuss bloods and concerns. More bloods booked, so to ultrasound. Referred direct to Aau appointment 6th. Mri/Mrcp booked 16th. Called surgery as I was feeling particularly unwell still and got phone consultation call back from my surgery allocated Named Dr. He was fantastic, explained everything which had been seen and found whilst using the ultrasound images he had. 20th Aau review - despite Mrcp results not yet being available. All kicks into action and I am hospitalised. Ercp for stent and biopsy. Upheaval from Ercp triggers acute pancreatitis. Tense 2 weeks in hospital. Today I’m home and ‘stable’ and waiting for pancreatitis to settle more before my referral to Kings is taken up for surgery to deal with blocked bile ducts and further analysis of the ‘bloackage’ type and make up. A fantastically fast and serious response from my Gpsurgery and team! Thank you. Rebecca
Visited January 2023
Review titled Wateringbury
Replied on 08 February 2023
Thank you for your kind words which will be shared with the GPs involved in your care and the team. It is good to hear you are home and improving.
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Review titled Exceptionally good
Rated 5 stars out of 5
by Edith Earl - Posted on 09 November 2022
I saw a locum doctor when my 3-year-old was unwell - they were superb. So caring, thorough, reassuring and kind - and excellent with a poorly child. Highly recommended.
Visited November 2022
Review titled Wateringbury
Replied on 14 November 2022
Dear Ms Earl Thank you so much for taking the time to give this positive feedback, I am so pleased that you found the experience with the practice a positive one. I will pass your comments on to the team. Kind regards Mrs Nikki Howe Assistant Practice Manager
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Review titled Fast and efficient experience
Rated 5 stars out of 5
by Anonymous - Posted on 08 November 2022
The reception staff and doctors Wateringbury at super helpful and efficient when responding to online queries and even when phoning the GP I usually only have to wait a few minutes compared to my previous GP where the wait time on the phone was 20-30 minutes. Only been with the GP for 1 year but overall really pleasant and good experience. Keep it up!
Visited October 2022
Review titled Wateringbury
Replied on 14 November 2022
Good morning Thank you so much for taking the time to give feedback regarding your experience whilst at Wateringbury surgery. It is so good to hear positive feedback from our patients. I will pass your comments on to the practice team. Kind regards Mrs Nikki Howe Assistant Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Sue Collins - Posted on 08 September 2022
Telephone always answered quickly by polite, friendly & helpful staff. Callback was almost immediate. Spoke to relevant staff member. Appointment professional yet friendly & all questions & issues raised answered patiently! So lucky to be with this surgery.
Visited September 2022
Review titled Wateringbury
Replied on 09 September 2022
Dear Ms Collins Thank you for your very positive feedback, I am very pleased that you have received excellent service. I will let the practice team know. Kind regards Mrs Nikki Howe Assistant Practice Manager
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Review titled Brilliant Drs surgery
Rated 5 stars out of 5
by K.Franks - Posted on 14 September 2022
I have been with this surgery for 22 years and never faulted them. They are Brilliant.All drs an nurses are really lovely and caring, don’t have to wait in queue for ages like my friend do with their drs to get through by phone. You are given choices to either book on line or phone , which is nice. I would very highly recommend. Well done wateringbury Drs and staff good all round team work.
Visited August 2022
Review titled Wateringbury
Replied on 22 September 2022
Thank you so much for leaving such a lovely comment, I am so pleased that you have found your experience with the Practice to be such a positive experience. I will be passing your remarks onto the team. Kind regards Mrs Nikki Howe Assistant Practice Manager
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Review titled Excellent
Rated 5 stars out of 5
by Claire O’Connor - Posted on 05 July 2022
First experience of surgery having recently moved to the area. Excellent service, from booking a non urgent appointment and the practice reception. Seen by a wonderful GP. Sat in front of me and looked me in the eye, only glanced at the PC to check my medication, I felt listened to and he took his time to explore my concerns and carry out an examination, I can only describe the appointment as exemplary. Thank you for such a wonderful and positive experience, you are all doing a marvellous job in difficult circumstances and I am very grateful.
Visited July 2022
Review titled Wateringbury
Replied on 15 July 2022
Thank you for your very kind comments regarding the service you have received from Wateringbury surgery. I am so pleased that your experience was so positive. I will pass your feedback on to the team. Nikki Howe Assistant Practice Manager