Waterfront and Solent Surgery - Ratings and reviews
Reviews
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Review titled 4 weeks trying to get appointment
Rated 1 star out of 5
by Anonymous - Posted on 30 January 2024
Had blood test trued to book apiontment computer says no get letter of doctor to see him go down to book appointment computer says no I haven’t seen doctor in 10. Years this is a joke just want appointment like old days you can’t book in moths time
Visited January 2024
Review titled Waterfront and Solent Surgery
Replied on 31 January 2024
Dear Anonymous Little Britain fan, We are sorry you are having trouble arranging an appointment. Sadly we no longer live in the "old days". In current times we have more demand then we have capacity to provide for, and therefore run our appointment system runs at 100% capacity on a daily basis. You may wish to read information on why appointments are so difficult to get from our website here: https://www.waterfrontandsolent.co.uk/2022/03/06/appointments-fixing-the-unfixable/ We would also encourage you to download and use the NHS APP which allows you to book appointments electronically (if they are not already fully booked). Kind regards, Dr Simon Sherwin
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Review titled Information
Rated 4 stars out of 5
by B M - Posted on 20 September 2023
Disappointed that a basic question about eligibility for the Autumn Covid booster could not be answered . Sadly no one in reception even had the correct information on the required age , it’s actually 65yrs and over plus vulnerable groups , not 70 & 75 yrs . I was asking on behalf of a 67 yr old family member who is a temporary patient until moving to her permanent home locally .
Visited September 2023
Waterfront and Solent Surgery has not yet replied.
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Review titled Terrible!
Rated 1 star out of 5
by Mrs C - Posted on 10 July 2023
Both myself and my daughter needed emergency appointments but the receptionists decided that We were unworthy of an appointment despite a hospital consultant telling my daughter she needed one!
Visited July 2023
Review titled Waterfront and Solent Surgery
Replied on 11 July 2023
Dear Mrs C, Thank you for your feedback. We are very sorry to hear that your experience with our surgery has not met your expectation. In order for us to investigate your concern we would need to know your name, your daughter's name and the name of the consultant who advised you to book an emergency appointment. This way we can investigate your concerns. Usually the only reason we cannot offer a same day appointment is that either there are no more appointments available, or the reception team are following the triage protocols set out by the GPs. Also, if a consultant feels a patient needs urgent treatment, then they can often start some treatment themselves. We would certainly explore this on your behalf if you would like. If so, please contact the surgery directly. Kind regards, Dr Simon Sherwin
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Review titled Wonderful practice
Rated 5 stars out of 5
by Michael Whiteaway - Posted on 08 August 2022
Thank you for seeing me today, the prompt and kind attention I received was truly lovely. The painkillers are working on my ribs already, giving me more relief. Bless you all for being so kind and helpful in these difficult times.
Visited August 2022
Review titled Waterfront and Solent Surgery
Replied on 31 January 2024
Many thanks for your lovely review. Positive feedback is always appreciated by our staff. Kind regards, all at the Waterfront & Solent Surgery
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Review titled Fantastic Service
Rated 5 stars out of 5
by John C - Posted on 29 July 2022
Having just moved into the area I suddenly found I needed a consultation. Thought I had registered earlier in the week but hadn't, reception was great, took forms in at 9 and had response by text at 9:30 asking for photos and then had doctors call by 10:00 and saw doctors at 11:30 :-) Thought this level of service disappeared ages ago, just so so grateful to all the practice staff for the superb service. John C
Visited July 2022
Review titled Waterfront and Solent Surgery
Replied on 31 January 2024
Many thanks for your lovely review. Positive feedback is always appreciated by our staff. Kind regards, all at the Waterfront & Solent Surgery
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Review titled Quick resolution
Rated 5 stars out of 5
by Anonymous - Posted on 26 July 2022
I just thought that I would record my experience in registering and receiving consultation and treatment as there is considerable negative press in the media. Yesterday I visited the practice at 10am to ask for an appointment. I was told to expect a call back to my mobile within 2 hours. I received a call after 1 hour and was then invited into the surgery in the afternoon for a face to face consultation as the issue could not be resolved over the phone. I attended the consultation in the afternoon, reviewed the issue and was provided with a prescription. Maybe I was lucky with timing, and being able to be flexible, but I am not sure how the service could be better.
Visited July 2022
Waterfront and Solent Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Diane Fry - Posted on 12 May 2022
I have received the very best of care from this practice since I moved to the area in 2018. I have been really impressed how they have handled several issues I was experiencing in 2021 and recently in the first few months of 2022. Despite Covid and being under extreme pressure I have always been able to get an appointment by telephone or in person with both my doctor of choice and the nurses. I have been referred to hospital for tests which have been undertaken promptly. I have also been able to get new medication and repeat medication promptly. The staff are all friendly and do their best to help. If I have to wait on the telephone a little while to get through, I am happy to do so as I understand they have such a high workload to deal with every day.
Visited April 2022
Review titled Waterfront and Solent Surgery
Replied on 13 May 2022
Dear Diane, Thank you for your kind words. You will not realise how energising they are to the whole team, and how appreciated comments like this are to us. Best wishes, The whole practice team!