Warden Lodge Medical Practice - Ratings and reviews
Reviews
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Review titled Rubbish appointment system
Rated 1 star out of 5
by Mrs Lyn Partridge - Posted on 10 May 2023
Had to leave a bad review 10 days ago but miraculously the very next day I received a phone call from the doctor who has arranged a blood test and told me to make an appointment in 2weeks time tried phoning to no avail unless you were dying to hang up so tried on line to no avail so went into surgery and was told no appointments for the near future now either the doctors don’t know what’s going on in their own practice or the receptionist don’t want to give you an appointment what is going on
Visited May 2023
Review titled Warden Lodge Medical Practice
Replied on 08 June 2023
Dear Mrs Partridge We are sorry you have had cause to comment on your experience at Warden Lodge. We will investigate the points you have raised in more detail. Kind Regards Warden Lodge
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Review titled Words fail me
Rated 1 star out of 5
by Anonymous - Posted on 02 May 2023
Never able to get an appointment, a couple of the receptionist and practice nurses do try their best but look stressed. Usually a sign of a poor management team . Latest episode. I had an appointment to see a practice nurse for some follow up treatment post hospital discharge. As I have mobility issues, I needed to use a cab. This didn't turn up so I started making my way to the bus stop. I know I was going to be late so tried phoning, "You are currently 27 in the queue." was the response. In the end, I missed my appointment, but still attended. Couldn't fit me in, fair enough. At this stage I started to feel very unwell. I told the front desk this and was basically ignored. Got home, wife called 111, assessed and ambulance sent for me. In A&E it was suspected I had suffered a minor stroke. A&E staff couldn't believe that someone in such obvious distress was turned away from their GP! Spent the next 3 weeks in hospital. Wait there is more.Twice over the years, they have missed life threatening conditions in my wife, on both occasions being palmed off as its nothing, being prescribed inappropriate treatment, once even being sent to the wrong hospital! It has been due external intervention, twice, that she is still here. Would love to change, however, all surgeries seem about the same around this area.
Visited April 2023
Review titled Warden Lodge Medical Practice
Replied on 02 May 2023
Dear Patient We are sorry you have had cause to comment on your recent experience at the surgery. As your review is anonymous this does make it very difficult to respond. However we would like to investigate this in more detail, could you please contact the practice manager with your details so we can take this forward. Thank you Warden Lodge
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Review titled Bad practice
Rated 1 star out of 5
by Mrs Lyn Partridge - Posted on 25 April 2023
I have phoned twice about my blood pressure which is very high asked for an appointment but was told to go to A & E which is at Barnet as i feeling extremely dizzy I didn’t think this was a good or sensible idea the attitude of this surgery needs a lot to be desired it seems that if they can pass you to A & E or an ambulance service its better for them because they can’t be bother to see you and as for getting through to this surgery it takes hours to no avail by the time you have your call answered there are no appointments left this surgery needs to be sorted out from receptionist to doctors appalling servise
Visited April 2023
Review titled Warden Lodge Medical Practice
Replied on 02 May 2023
Dear Mrs Partridge, We are sorry you have had cause to comment on your recent experience at Warden Lodge. A member of the management team will investigate this in more detail. Kind Regards Warden Lodge
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Review titled What service
Rated 3 stars out of 5
by Anonymous - Posted on 26 April 2023
I am not a fan of Walden Lodge - rude receptionists, never answering the phone etc. Today’s experience totally amazing - new phone system so you don’t hang on you are called back - asked for an emergency appointment that day and got one (although receptionist did tell me to go to A&E but that was not necessary) - doctor I saw absolutely fantastic - took tests today but wants to make 100% sure all is okay and is following up with more tests Friday. Today’s experience was like going back in time to when Walden Lodge was great
Visited April 2023
Review titled Warden Lodge Medical Practice
Replied on 02 May 2023
Dear patient, Thank you for your feedback on your experience at Warden Lodge. Due to the increase in demand for appointments and the impact this has had on the ability of our reception team to manage this demand and volume of calls we have upgraded our phone system. This upgrade allows patients to be called back when their place in the queue is reached, we are therefore pleased that you had a positive experience of the change in our telephone system. Kind Regards Warden Lodge
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Review titled Worst GP
Rated 1 star out of 5
by Serdar araz - Posted on 27 March 2023
Ive been on the phone for 2 hours and 9 minutes!!! Waiting its saying im first in the que but nothing now i am calling with my wifes phone because they have blocked my number!!!
Visited March 2023
Review titled Warden Lodge Medical Practice
Replied on 28 March 2023
Dear Mr Araz We are sorry to hear you experienced problems contacting Warden Lodge, a member of the management team will contact you to investigate further. Kind Regards Warden Lodge
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Review titled Absolutely appalling
Rated 1 star out of 5
by Martine Muir - Posted on 06 March 2023
After registered my need to speak to a Doctor at 8am this morning, I have waited 2 hours for a call back which just came. But it was just 1 ring before Warden Lodge rang off. One ring! No one could have reached it in time to answer it! I mean really?? Is it all about the stats? Because this surgery makes it very clear that its not about the patients
Visited March 2023
Review titled Warden Lodge Medical Practice
Replied on 08 March 2023
Dear Ms Muir We are sorry you have had cause to contact us regarding your experience at Warden Lodge, please contact the practice manager who will investigate your concerns. Kind Regards Warden Lodge Medical Practice
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Review titled Reception needs to respect privacy and lack of GDPR
Rated 2 stars out of 5
by Anonymous - Posted on 30 March 2023
Trying to get an appointment over the phone I was asked my dob she confirmed my name. The asked why I explained it was private & that I sent an email and told to call! She was very unhappy I would not discuss my issue - the vm message states 'our reception is trained to ask you about your condition but if you prefer not to tell them that's ok' this was not ok I felt extremely uncomfortable - Also my friend was in the reception & heard my name being said out loud & then the receptionist discuss/make comments about my call - its a disgrace
Visited March 2023
Review titled Warden Lodge Medical Practice
Replied on 05 April 2023
Dear patient. We are sorry you have had cause to comment on your experience at Warden Lodge. The reception team ask for a brief reason for the call so that appointment can be made with the appropriate clinician. However as you have indicated if the patient does not wish to state this then the appointment/telephone consultation can be booked. In terms of confidentiality in the waiting room, the reception team are behind clear glass and we reduce the risk of overhearing information with a low volume radio in the reception area. Without the full information is it difficult for the surgery to comment on all your concerns, so if you could please contact the practice manager we will be able to investigate the circumstances in more detail. Kind regards Warden Lodge Medical Practice
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Review titled Leaves a lot to be desired
Rated 2 stars out of 5
by Anonymous - Posted on 06 March 2023
On the phone for 30 minutes just for a blood result, still didn't get through. Kept saying you are number 5 in the queue. Gave up!!!Hopeless
Visited March 2023
Review titled Warden Lodge Medical Practice
Replied on 08 March 2023
Dear Patient We are sorry you have had cause to comment on your experience at Warden Lodge, unfortunately we are unable to reply in detail without specific information. GP surgeries are experiencing a high demand for appointments, which does impact on patients calling the surgery; patients can also contact us for clinical queries online via our website and if able you may find this more appropriate. If you would like to contact the practice manager, we would be happy to investigate your concerns in detail. Kind Regards Warden Lodge Medical Practice.
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Review titled Disgrace - not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 16 February 2023
Stay away from this surgery!! It is not fit for purpose. I called this morning at 8am( like their appointment policy) to try and get and appointment with either the gp or a nurse as i have been unwell for 5 days. Waited in the call queue for 40minutes and once i got through the receptionist, she told me that they never had any appointments to give out today. On top of that she advised me that they didn’t have any nurses working today at all. Seems like there is noone else working in that practice except for the receptionists. I’m leaving this surgery
Visited February 2023
Review titled Warden Lodge Medical Practice
Replied on 21 February 2023
Dear Patient, We are sorry you have had cause to comment on your experience at Warden Lodge, unfortunately we are unable to reply in detail without specific information. However we would like to reassure you that the clinical team are providing an average of 1000 appointments per week from Monday to Saturday, and constantly assessing how we can manage the demand for appointments. GP surgeries are experiencing a high demand for appointments, which does impact on patients calling the surgery; patients can also contact us online via our website. Without the specific information we cannot comment on the reason there was no nurse available. We do have nurses working daily in our surgery, and the only time we may have no nurses on site would be if there were sickness within the team. If you would like to contact the practice manager, we would be happy to investigate your concerns in detail. Kind Regards Warden Lodge Medical Practice.
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 December 2022
Prompt & positive response from a very qualified Nurse….. carefully listened to both my wife and my symptoms…… examined us thoroughly…. Came to sensible conclusions….
Visited December 2022
Review titled Warden Lodge Medical Practice
Replied on 08 December 2022
Dear patient Thank you for your feedback following your appointment at the surgery. Kind Regards Warden Lodge