Ward End Medical Centre - Ratings and reviews
Reviews
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Review titled not doing Well .. False info by wemc
Rated 2 stars out of 5
by Anonymous - Posted on 20 March 2024
I cant get appointment for test results for end of last year , the statement below is rubbish that wemc left on this site. On average 50% of our GP appointments are available online to book, these can be booked 1 day, 2 days, 3 days, or 7 days in advance, they are mostly face to face appointments but there are telephone appointments available also. The other 50% are available to book via telephone on the day .. ring you never got appt , on line is ok if need cancer smear , got fed up of ringing and i look on line 3 anf 4 times per week and at midnight was told to do this by recpt but never appt think if your face fits you get one ...
Visited March 2024
Review titled Ward End Medical Centre
Replied on 25 March 2024
Dear Patient, Thank you for your feedback, I am concerned to hear that you are unable to obtain an appointment for results. If you could please contact me at: stephanie.bowskill@nhs.net I can look in to phone calls that you have made and when you have logged in to the system to make appointments and then I can hopefully rectify the issue for you. Many thanks, Stephanie Bowskill Practice Manager
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Review titled Brilliant
Rated 5 stars out of 5
by RAW - Posted on 12 September 2023
I called and asked to speak to a GP yesterday. I was offered a face to face or telephone call but I wanted a telephone call. I opted not to tell the receptionist what it was regarding and they were fine with this and she advised me they only ask so they can advise patients of correct course of action in case of emergencies. I fully appreciated the explanation as to why they ask. The GP called and dealt with me in a most professional way. He spent time listening to me and sent me text messages with information on services that I can use. I felt I should leave a review as I was really grateful of the service I received by the receptionist and GP at this surgery yesterday. I am luck that I don’t use the surgery often but when I do, I have always been impressed.
Visited September 2023
Review titled Ward End Medical Centre
Replied on 26 September 2023
Good morning, Thank you so much for taking the time to leave this wonderful feedback. It is always so rewarding to the team and I when we hear such positive feedback. I will surely pass this on to everyone. I hope we can continue to provide great service to you. Many thanks, Stephanie Bowskill Practice Manager
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Review titled Ridiculous Waiting Times!
Rated 1 star out of 5
by Anonymous - Posted on 08 September 2023
I am a support worker working with a family registered at this practice. They have been trying to get urgent appointment for their children the last few days. I said that I would try for them. Started ringing at 16.07... was left hanging on the line for 42 minutes and 17 seconds only to be told that there were no more appointments and to ring first thing on Monday morning as appointments go really fast!!!...
Visited September 2023
Ward End Medical Centre has not yet replied.
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Review titled No Good to get appointments at all
Rated 1 star out of 5
by Anonymous - Posted on 25 September 2023
I have been trying to get appointment with GP for over 12 weeks , i phone in morning to be told their are no appointments .. On line the only appt is for smear test and their is only maybe one a week . phone calls from Dr are always full Booked up , dont know how they book them as i cant get one or even see one on their online app. i have walk in to sugery on varous days and their will not be anyone waiting to be seen its empty apart from staff , to be told we dont have any appointments try on-line.
Visited July 2023
Review titled Ward End Medical Centre
Replied on 26 September 2023
Good morning, I am very sorry to hear that you appear to be having problems booking an appointment. For the past two weeks at least, we have had GP appointments that haven't been utilised and I would like to discuss how/ when you are trying to make appointments if we have appointments available. On average 50% of our GP appointments are available online to book, these can be booked 1 day, 2 days, 3 days, or 7 days in advance, they are mostly face to face appointments but there are telephone appointments available also. The other 50% are available to book via telephone on the day. Could you please contact me on 0121-327-0131 or on: stephanie.bowskill@nhs.net please? I can look in to if there are any issues with your account or the times/ days when you are attending the surgery and try to resolve your concerns for you. Many thanks, Stephanie Bowskill Practice Manager
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Review titled training required
Rated 3 stars out of 5
by Chris Procter - Posted on 23 June 2023
i had a blood test, when i phoned for the results i was told " everything normal". 2 hrs later i received a text stating my vitamin D was low and a priscription had been raised for me. the receptionist obviously did not no what they were doing and some training is to remove their ignorance is needed
Visited June 2023
Review titled Ward End Medical Centre
Replied on 27 June 2023
Good morning, I have looked in to your concern raised and I can see that you called on 22/06/2023 at 16.41. At that time all of your results were back apart from one. The following morning, 23/06/2023 at 11.26 you were sent a text message when the final result came back through (vitamin D) for which you required a prescription and you were sent a text message informing you of this. I am more than happy to discuss this with you, should you wish to call me at the surgery. I apologise if you feel that we have not met your expectations on this occasion and we will endeavour to try better in the future. Stephanie Bowskill Practice Manager
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Review titled Excellent Practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2023
I attended today for a smear test. I booked the test online (very easy to do). When I arrived the receptionist greeted me, checked my details and booked me in. The nurse was excellent. She explained the procedure and it was over in 30 seconds!! My experience was first class! I would 100% recommend this practice (especially this nurse).
Visited January 2023
Review titled Ward End Medical Centre
Replied on 11 September 2023
Thank you very much for a wonderful review. We always strive to provide a first class service to our patients.
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Review titled Excellent service
Rated 5 stars out of 5
by Jo M - Posted on 01 February 2023
I have been at this practice for many years and have always received excellent service. For someone who works long hours and shifts I particularly like the new working practice since covid. You are always able to request a call back from a Doctor which for me is better than always having to make a appointment. The call is always thorough and are able to send photos or even video call if needed. The Doctors are always helpful and I don't feel like the calls or appointments are rushed. When calling for my young daughter I felt reassured and no different to being assessed face to face. When I have requested to be seen face to face this has never been an issue either. I would like to thank all the staff at the surgery they are doing a great job.
Visited January 2023
Review titled Ward End Medical Centre
Replied on 27 June 2023
Thank you so much for your kind review. We hope to continue to provide great care and meet your expectations.
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Review titled very expensive - should have gone private
Rated 2 stars out of 5
by wished i could go private - Posted on 26 September 2022
i am a pensioner working part time because i have too! i need the money to survive! i was given a telephone consultation time, 7 - 7.45, which was in the middle of my journey to work time, i requested a change, but they would not change it. the call did not call in that time so i left for work, hitting all the traffic and subsequent delays, result 2 hours lost from work. very costly to me thanks very much whilst you administrators getting paid for arranging nothing!
Visited September 2022
Ward End Medical Centre has not yet replied.