Walford Mill Medical Centre - Ratings and reviews
Reviews
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Review titled Very disappointing indeed.
Rated 1 star out of 5
by ALISON MARY ALLISON - Posted on 20 May 2023
What has happened to Walford Medical Centre? - Used to be excellent. My adult son, who I have put my life on hold to care for, for the last six months after a serious breakdown, has had nothing but problems with the " Care Navigators"/receptionists that answer the phone ( if it is answered at all) regarding prescriptions etc. and most vitally to us, actually obtaining his medication because a doctor has not signed it off in days - running completely low on his medication - which is now pretty much a lifeline to both of us, is both incredibly stressful and it feels quite frankly that we are battling just to get hold of it. The attitude is very wrong especially for a doctors surgery where care and compassion is surely a vital requirement when dealing with people who are obviously already suffering. To make things worse when I have called in person I have been answered with shrugged shoulders and obvious irritation despite remaining polite, by the receptionist. I would certainly no longer recommend this surgery to anyone especially if they have young children as I did when we first registered.
Visited April 2023
Review titled Walford Mill Medical Centre
Replied on 26 September 2023
Dear Patient, Thank you for your feedback and apologies for the delay in publishing our reply. I am sorry you have had a bad experience with the attitude of the receptionists at the practice. Our aim is to provide a compassionate and supportive service and I am sorry that your experience did not leave you feeling this way. We share and discuss all feedback at our practice meetings however if you feel you would like to discuss your experience with us directly please do get in touch. Kind Regards, Sarah Faulkner, Practice Business Manager
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Review titled Fantastic practice
Rated 5 stars out of 5
by Mark Wratten - Posted on 22 April 2023
The most thorough GPs who are kind, caring and provide a high standard of professionalism. I feel very lucky to be a patient at this practice.
Visited April 2023
Review titled Walford Mill Medical Centre
Replied on 24 April 2023
Dear Mark Thank you for taking the time to leave your feedback. It is lovely to hear you feel lucky to be a patient with us. I will pass your comments on to the team. Best Wishes, Sarah Faulkner Practice Business Manager
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Review titled Extremely unhelpful reception staff
Rated 1 star out of 5
by Elderly patient - Posted on 31 October 2022
Walford Mill Medical Centre's reception staff must consistently be amongst the most unprofessional, unhelpful staff at any GP. I've even been sniggered at by a receptionist when requesting urgent antibiotics for a UTI. And that's just one example. The entire reception staff need urgent training or replacing.
Visited October 2022
Review titled Walford Mill Medical Centre
Replied on 09 November 2022
Thank you for taking the time to leave your comments. We have a committed team of Care Navigators to support our patients with booking appointments and accessing services and we are disappointed to learn that you found our service unsatisfactory on this occasion. To enable us to investigate this properly, please call and speak to our Operations Manager or email us details of your experience to walford.mill@nhs.net. Thank you. Sarah Faulkner Practice Business Manager