Belmont Surgery - Ratings and reviews
Reviews
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Review titled What has gone wrong with this surgery?
Rated 1 star out of 5
by Anonymous - Posted on 12 September 2023
I have spent since 08:30am this morning trying to get hold of the surgery is it now 12:15. No-one answers the phone. I asked for a call back 2 hours ago and still no-one has called back. They say on the message to go online and click e-consult for non urgent questions. Which I did, only for it to say this surgery does not do e-consult. Or make appointment via patient access. I despair!
Visited September 2023
Belmont Surgery has not yet replied.
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Review titled Poor service and patient care
Rated 3 stars out of 5
by Jane - Posted on 25 August 2023
I had an appointment on Wednesday only to have a telephone call to cancel as I was to old Called the surgery today to make an appointment as symptoms are still on going only to be told I failed to attend my appointment on Wednesday Now been given another appointment I have been to Tunbridge wells hospital on Monday for an examination This is not acceptable as I have been put on a pathway for possible cancer The treatment received from the surgery is not acceptable Since when are reception qualified to make these decisions
Visited August 2023
Belmont Surgery has not yet replied.
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Review titled Needs vast improvement
Rated 1 star out of 5
by Anonymous - Posted on 17 July 2023
Getting an appointment is ridiculous. Told to phone up at 8am for an on-the-day appt but that is just an absolute lottery. Desite having a complete lack of understanding medical requirements, receptionists ask what is wrong with you and then decide how important it is. They also mix up face-to-face with phone appointments. Doctors ask what you want to do about medical problems, despite being the ones that are trained. Ordering prescriptions takes 5 days and that is if they don't reject repeat scripts for no reason, despite having in house pharmacists. One saving grace is the nurses. They are friendly, helpful and very professional. What was once a great surgery has sunk so low. It is such a shame.
Visited July 2023
Belmont Surgery has not yet replied.
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Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 13 April 2023
Having made a non urgent appointment and waited several weeks to be seen, when I went along to see the doctor my appointment had disappeared? I was offered an alternative for the following day which meant me cancelling my plans but what else could I do. The surgery is not able to meet the needs of our village at the moment and is still taking new patients. I realise that recruiting new GP’s is proving difficult but surely seeing patients to provide preventative health care and screening should be a priority as well as dealing with more urgent cases.
Visited April 2023
Belmont Surgery has not yet replied.
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Review titled A very helpful GP
Rated 3 stars out of 5
by Anonymous - Posted on 13 April 2023
Having been upset by the loss of my appointment yesterday I was pleased to see a very efficient and helpful GP today. She has restored my faith in the practice and put my mind at rest.
Visited April 2023
Belmont Surgery has not yet replied.
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Review titled The Practise has inadequate support
Rated 1 star out of 5
by Display name - Posted on 15 February 2023
I visited the surgery today to request an appointment for a 7 year child who has a medical condition that needs addressing. I did not ask for an urgent appointment but the child needs to be seen by a doctor. I was however informed at the time of my visit that there were no appointments available at any time in the future and my only option was to check daily as further appointments may become available. I tried to ascertain why it was not possible to make a non urgent appointment but failed and eventually was informed that the practise has only 1 part time doctor for 9500 patients and a nurse who would not be able to help with the condition for which I was requesting a consultation. The reception team does not have the means to do its job and is unable to offer solutions or give advice on how patients should proceed. The service at the surgery is virtually nonexistent and I shall have no choice but to take the child to A&E when he has an episode that his mother is unable to deal with.
Visited February 2023
Belmont Surgery has not yet replied.
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Review titled Not great
Rated 1 star out of 5
by Anonymous - Posted on 06 July 2023
When I've seen a doctor, she's been great but this practice has big problems. Getting an appointment is often a long involved procedure, with long waiting times and usually being asked to take part in the 8.30 phone lottery to see if you get lucky with an appointment on the day. The pharmacy takes up to a week to process any prescriptions, they say because the practice takes ages to send them over. I guess it's because there are no committed partners any more so it's just like another business trying to go online. As an example, I was sent a request to fill in a survey about the practice because 'your feedback is very important to us and we are looking at ways to improve our service'. I went to considerable trouble to sign up to Surveymonkey so I could oblige and the link just doesn't work! To me that says everything about the state of the practice: useless, faceless, annoying and inefficient lip service to 'improvement'. I'm sure the lack of GPs, the pressures the existing ones are under and the fact that the business is not partner-led are causing most or all of these problems and I feel sorry for the people working there who want to do a good job. As other people have said, when you get an appointment the nurses, doctors and staff are delightful in my experience.
Visited February 2023
Belmont Surgery has not yet replied.
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Review titled Good doctors
Rated 4 stars out of 5
by Anonymous - Posted on 30 November 2022
Have tried phoning not for an face to face app just a call from my doctor I think the trouble is a bad chest infection which I have had before and all I needed was something to clear it up, given an appointment for the"14th of December" I thought the chap was joking my only option is to try and speak to the Practice nurse if I can get through on 2121.I only wanted the doctor to telephone me
Visited November 2022
Belmont Surgery has not yet replied.
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Review titled Flu Clinic
Rated 4 stars out of 5
by Anonymous - Posted on 08 October 2022
Attended the flu clinic this morning. Efficiently run, cheery staff and no waiting. A very positive experience - and it didn’t hurt!
Visited October 2022
Belmont Surgery has not yet replied.
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Review titled Very efficient
Rated 5 stars out of 5
by Anonymous - Posted on 30 October 2022
I attended a flu vaccination on Sat 29 October. The whole process was very efficiently run by staff from the Wadhurst Medical Group. No waiting and just a slightly sore arm afterwards.
Visited October 2022
Belmont Surgery has not yet replied.