Voyager Family Health - Ratings and reviews
Reviews
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Review titled eConsultation is never available
Rated 3 stars out of 5
by Anonymous - Posted on 29 March 2023
This is the first GP practice that never seems to have availability to write an eConsultation past 8:30am. It apparently opens at 8am and then by the time it hits 8:30am it switches off and then you have to try again the next day. Usually GP practices would keep this open at least for the morning and manage expectations by saying a GP will come back to them within 2 days. It's not ideal when you have a busy schedule to always be waiting at 8am for a chance to make it through to write one. This could definitely be managed better.
Visited March 2023
Voyager Family Health has not yet replied.
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Review titled A brilliant service!
Rated 5 stars out of 5
by Anonymous - Posted on 08 March 2023
During the past few months I have needed to use Voyager's services quite a lot. They have always been so incredibly helpful and have attended to absolutely everything really quickly and efficiently. Considering all the strain that the NHS continues to be under, I am so grateful that I have such an amazing service to rely upon. Their customer care is truly excellent. Thanks you very much!
Visited March 2023
Review titled Voyager Family Health
Replied on 09 March 2023
Dear Patient, Thank you for taking the time to leave a review. Your positive feedback means a lot to the staff. Thanks again Marina IT Lead
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Review titled Great service and great staff
Rated 5 stars out of 5
by Cheryl - Posted on 21 February 2023
I’ve had to visit a few times in the last few weeks and would like to prise the staff. It makes such a difference to be greeted with a smile and not feel like an inconvenience and also to feel like I’m treated as and dealing with a human! In terms of timeframes, all my follow ups have been before the deadline given and everything well explained. I’m really impressed with the service I’ve experienced recently - thank you!
Visited February 2023
Voyager Family Health has not yet replied.
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Review titled Fantastic service great practice
Rated 5 stars out of 5
by Cheryl - Posted on 24 January 2023
I have needed to use Voyager Family Health twice in the last few weeks for my elderly Mum. The doctor who I spoke to over the phone was kind, caring and compassionate and despite obviously being very busy took time to discuss my Mum and at no point did I feel was rushing me to get to the next patient. The paramedic practitioner who visited was amazing. Kind, caring and brilliant dealing with Mum. Both are a real credit to the practice and an asset to the NHS. I cannot praise highly enough, very well done and many thanks.
Visited January 2023
Review titled Voyager Family Health
Replied on 26 January 2023
Dear Cheryl, Thank you for taking the time to share your experience. We are so pleased to hear that it was positive and hope that mum is on the mend? I will pass your thanks to our team and to the Paramedic Team. Marina IT & Project Lead
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Review titled Poor service drs who don’t listen or care
Rated 1 star out of 5
by Trevor white - Posted on 12 June 2023
after many operations going to see gp was a nightmare .sent for investigation at addenbrooks hospital Cambridge after a long wait to be told I was sent to wrong specialist calls never returned and on 1 accasion very rude lady Dr ( name withheld ) was rude and when on phone speaker she slammed phone down .tried to get repeat prescription for aromorph waited to be told Dr needs to organise it after a long wait changed drs ime not the only person to complain think only the good reviews get published was a good surgery before got to big
Visited December 2022
Review titled Voyager Family Health
Replied on 13 June 2023
Dear Mr White, Thank you for taking the time to send us feeback. I am sorry to hear that your experience with us is negative. If you could kindly give us a call on 01252 545078 option 6, our complaints manager would be happy to discuss this further. Marina Edwards IT Lead
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Review titled Not Helpful At All
Rated 1 star out of 5
by Anonymous - Posted on 04 October 2022
I have had to had blood tests and Drs appointments due to mcs. The practice been terrible around in turning appointment dates. There is no empathy from the staffs and it makes it worst in this waiting game.
Visited October 2022
Review titled Voyager Family Health
Replied on 05 October 2022
We are very sorry to hear that your recent experience with us is not positive, and that you are not happy with the service provided on this occasion. To enable us to look into this further, please contact the surgery and ask to speak to the Practice Business Manager.
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Review titled Mental Health Support
Rated 5 stars out of 5
by Anonymous - Posted on 05 December 2022
Surgery were straight onto my request for support and made me an appointment with their mental health specialist. She genuinely is the best person to talk to and an exceptional listener - just when things are too much. It feels like we are working together but she says it's all coming from me. I feel in a much better place and it's absolutely down to her.
Visited October 2022
Voyager Family Health has not yet replied.
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Review titled Great nurse
Rated 5 stars out of 5
by Rachel - Posted on 27 September 2022
I had a blood test today which I’m always nervous about as it’s normally painful and slow. I had a great nurse who was very kind and so experienced I barely noticed it. The reception staff are also very helpful and kind when you call.
Visited September 2022
Review titled Voyager Family Health
Replied on 28 September 2022
Thank you Rachel for your very kind response. All our staff try extremely hard to be helpful and empathetic to all our patients, and they will be very pleased to receive this feedback. Marina IT & Project Lead
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Review titled No insulin given
Rated 1 star out of 5
by Tamla Miller - Posted on 26 September 2022
My son is type one dieabetic he requested his normal insulin and it was rejected as he needed a review which is absolutely fine I explained on a number of occasions he needs this insulin to keep him alive 10 days later and over 6 phone calls and a promise of a prescription nothing he was left with no insulin tonight and I phoned and visited the practice to make sure he would have an urgent care call Did he ? Of course he didn't He has spent his night up frimley park hospital making sure he has the insulin You have a duty of care Shame on you
Visited September 2022
Review titled Voyager Family Health
Replied on 28 September 2022
We are sorry to hear that you are not happy with the service provided on this occasion. To enable us to look into this further, please contact the surgery and ask to speak to the Practice Business Manager.
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Review titled Fantastic support
Rated 5 stars out of 5
by Anonymous - Posted on 22 August 2022
Having suffered an unexpected medical situation and subsequent ongoing issues for the past 5 months, the support and advice that I have received, either face to face, via the triage call back service or by the e-consultation process for administration support has been fantastic. Thank you for all of your ongoing support and advice which is really appreciated.
Visited August 2022
Review titled Voyager Family Health
Replied on 23 August 2022
Thank you very much for your wonderful review. It is really nice to hear when we do a good job. VFH