Vineyard Surgery
35 The Vineyard, Richmond, Surrey, TW10 6PPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appointment Process Concern
Rated 4 stars out of 5
by Tony Prior - Posted on 26 April 2025
I would like to offer some patient feedback on your appointment booking system. I consider myself above average in my ability to utilise online services through home computers and the various forms of electronic devices, and I am particularly concerned about older people with poor technology skills. I attended an appointment this morning at the Vineyard Surgery but found that making that appointment was frustrating. I have no problem with using the triage system, although I would like the opportunity to come to the surgery and make an appointment personally. My recent experience is that I want to see the same Doctor to avoid starting from scratch, as I believe it is clearly in my best interests to see the Doctor who is familiar with my medical issues and has previously recommended treatment with excellent outcomes, but a requirement for monitoring. Your online system does not allow patients to chose the Doctor they wish to see and have to persevere and 'get lucky’ in that quest. At the point of online booking patients are offered an appointment time without revealing the Doctor, it is only once you have accepted the online appointment offer that the Doctor is revealed. Also, at that point there is no facility to cancel, so other patients are denied an appointment opportunity if you persevere in attempting to find an appointment with your Doctor of choice. So in my case, I ended up with 2 appointments and was only able to cancel the first unwanted appointment when I was offered that facility through your Reminder text. Also your receptionists responses are inconsistent. I was told that I could only book an appointment online, although this morning my wife was able to book an appointment personally. I can see that an older person in poor health and with poor technology skills will suffer and appointments should not be a survival of the fittest test, so I do hope this note is constructive and informative and considerate of the needs of my fellow patients.
Visited April 2025
Vineyard Surgery has not yet replied.
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Review titled Take your hard earned NHS money to another practice.
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2025
Take your hard earned NHS money to another practice. I’m really ill. Tried to book an appointment and they refused unless I use a link that not everyone can use. Made the system so faceless and complex, so that less people get to see doctors. Happy to pocket the NHS per-patient fee and never do anything. doctors are incompetent also and look up symptoms online and receptionists are incredibly rude and nonchalant.
Visited February 2025
Vineyard Surgery has not yet replied.
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Review titled Empathetic & supportive practice
Rated 5 stars out of 5
by Dave Turtle - Posted on 13 December 2024
Very understanding towards my mental health needs and quick to respond to a request for a fit note and an extension. My Doctor is a very empathetic ,kind, compassionate Doctor. Reception staff very understanding and supportive.
Visited December 2024
Vineyard Surgery has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by John - Posted on 31 October 2024
Got an appointment on the day for 10am. The doctor (unfortunately not permitted to name in this review) was really professional and helpful. Superb experience at the Vineyard Surgery
Visited October 2024
Vineyard Surgery has not yet replied.
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Review titled Lovely Nurse
Rated 5 stars out of 5
by Jessica Rosss - Posted on 12 October 2024
Just wanted to leave feedback about my lovely nurse who took my smear test on Thursday 10th October at 2:10pm. It’s always uncomfortable and nerve racking but she was so lovely and kind and kept making me feel at ease. It’s Nurses like her that are the jewels of our nhs! She’s a diamond 💎
Visited October 2024
Vineyard Surgery has not yet replied.
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Review titled unable to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 07 February 2024
I have been chasing every day for a month and am unable to get an appointment. I pay my national insurance and council tax and yet when i need it the NHS doesn't care about me
Visited January 2024
Vineyard Surgery has not yet replied.
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Review titled Friendly, helpful reception - great doctors
Rated 5 stars out of 5
by Mark Byatt - Posted on 24 July 2023
I've been a patient under The Vineyard surgery for a couple of years. Reception service always helpful and accommodating - providing a telephone or in-person consultation as needed. Doctors couldn't be more helpful. Against a backdrop of news stories relating to long waiting times and rushed appointments, The Vineyard surgery provides exemplary service through every experience. Highly recommended.
Visited July 2023
Vineyard Surgery has not yet replied.