Vine House Health Centre
87-89 High Street, Abbots Langley, Hertfordshire, WD5 0ALContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Vine House Health Centre.
Reviews
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Review titled Excellent service as usual
Rated 5 stars out of 5
by Anonymous - Posted on 13 September 2024
It was easy to get an appointment via the triage. Dr C was kind and efficient as always and staff were polite and friendly. The surgery always looks bright, airy and clean. Thank you
Visited September 2024
Review titled Vine House Health Centre
Replied on 07 October 2024
thank you for taking the time to post a positive review which has been shared with the team. Such a boost for morale. thank you
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Review titled Reception
Rated 1 star out of 5
by MJ Godfrey - Posted on 17 January 2025
Took my partner to Vine House reception on 5th June as we were on the allotment and she had become unwell making us both extremely concerned due to her previously having been in hospital with e coli sepsis following 2 years chemo. The receptionist flatly refused to help saying it was not a walk in surgery and we should go home. We eventually got home and I called 999 where the ambulance took her to A&E. She was in hospital for 6 months with pneumonia, fluid on her left lung, Picc line and kidney stent infections. We were told that if I had not made the call she was going into a coma and was dying. Make your own decisions but I now have a deep loathing of this surgeries' attitude and the receptionist concerned.
Visited June 2024
Review titled Vine House Health Centre
Replied on 26 February 2025
Dear Mr Godfrey, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. Providing quality care and a positive patient experience is our top priority, and we regret that we fell short in your case. We would love the opportunity to address your concerns and make things right. Please reach out to us at 01923 262363 or by email to confidential.vinehouse@nhs.net so we can discuss your experience further and work toward a resolution. Your input helps us improve, and we appreciate the chance to better serve you in the future. Your sincerely, Yvonne Stanley Practice Manager
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Review titled Excellent servce and treatment
Rated 5 stars out of 5
by SLB - Posted on 20 May 2024
After contacting NHS 111, I had a telephone appointment (at my request as I was highly infectious) followed by an in-person appointment later in the week. Both doctors listened and were very thorough. I was impressed and very happy with how I was treated.
Visited May 2024
Review titled Vine House Health Centre
Replied on 21 May 2024
Thank you for taking the time to submit your comment. It is very encouraging for the team to receive positive feedback. I hope you are now on the road to recovery.
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Review titled Awful
Rated 1 star out of 5
by Peter Barrowcliffe - Posted on 24 February 2025
Since may last year suffering from chronic sciatica, some days can barely walk . Have tried on so many occasions to get a face to face doctors appointments, have had one 3 minute phone conversation with doctor, only pain relief prescriptions, no X-ray no referral for injection or nerve sealed I have asked for a doctors appointment less than 5 times over 15 years and yet when need one can’t be seen. Served my country for many years and still can’t get to see a doctor This surgery is a disgrace
Visited May 2024
Review titled Vine House Health Centre
Replied on 26 February 2025
Dear Mr Barrowcliffe, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. Providing quality care and a positive patient experience is our top priority, and we regret that we fell short in your case. We would love the opportunity to address your concerns and make things right. Please reach out to us at 01923 262363 or confidential.vinehouse@nhs.net so we can discuss your experience further and work toward a resolution. Your input helps us improve, and we appreciate the chance to better serve you in the future. Your sincerely, Yvonne Stanley Practice Manager
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Review titled Great Doctors, Receptionists are rude.
Rated 3 stars out of 5
by Anonymous - Posted on 01 November 2023
I have nothing but positive things to say about the doctors and the care they provide, although the receptionists seem to be letting the practice down. I have seen various reviews regarding the same thing and from today I can see why. I was on hold for 45 minutes regarding an urgent prescription request to when I was finally through to the practice to be greeted by attitude immediately. I explained my situation that I needed my medication urgently to the response of ‘ok and?’ Which I thought was extremely rude. To then be told there’s nothing they can do for me. Basic manners and respect should be mandatory in the training for customer service workers especially when I was nothing but polite over the phone. Needs sorting out.
Visited November 2023
Review titled Vine House Health Centre
Replied on 03 November 2023
Thank you very much for taking the time to provide feedback. I am pleased to see you have positive feedback for the GPs but extremely concerned to read about your encounter with our Care Co-ordinators. Please be reassured, we will take your feedback and will investigate with a view to making improvements. Should you wish, please do contact the practice directly and we can investigate and respond to your case more specifically.
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Review titled Register elsewhere
Rated 1 star out of 5
by Anonymous - Posted on 19 October 2023
I can never get through to the surgery, they never answer the phone. Today I sat on hold for 20 mins being constantly informed that I am ‘Number 1’ in the queue. It’s quite obvious that they just weren’t picking up any calls. I am sick and tired of never being able to book an appointment over the phone!
Visited October 2023
Review titled Vine House Health Centre
Replied on 20 October 2023
I am really sorry to hear this, please do get in touch with us directly and we will happily investigate and come back to you.
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Review titled Excellent service
Rated 5 stars out of 5
by Les Hill - Posted on 25 July 2023
Vine House gets a lot of negative comments. Just want to say that the treatment I received yesterday was excellent. After going for a health review yesterday the nurse noticed something that needed immediate attention and arranged for me to see a doctor straight away.
Visited July 2023
Review titled Vine House Health Centre
Replied on 25 July 2023
Thank you for taking the time to add such a positive review about your recent experience at Vine House. It is much appreciated by all the team who continue to aim for the highest standards of patient care.