Village Surgery
Gillett Road, Talbot Village, Poole, Dorset, BH12 5BFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Shocked and very disappointed but not unexpected
Rated 1 star out of 5
by Gary Caruthers - Posted on 18 March 2025
As a bare minimum and as a new patient I expect a certain amount of courtesy from receptionist(s) when making enquiries. On this occasion that certainly didn’t happen. I was bitterly disappointed with the service and level of dismissiveness to the point of arrogance. Shame on you and you certainly left me with the impression that the practice wasn’t fit for purpose.
Visited March 2025
Village Surgery has not yet replied.
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Review titled dizziness ear infection
Rated 1 star out of 5
by Rosario plateroti - Posted on 11 December 2024
Anytime i Needed a doctor in 9 months in this clinic they have always pushed me away,I went there today with dizziness and ear infection to be seen but at 8:30 they had already finished to visit the patients, the woman annoyed told me to try again tomorrow morning or to try in a pharmacy, that is not the first time they refuse to visit me, an absolute waste of pubblic money to keep a clinic open to visit only 4-6 people daily. What are their doctors paid for? What is the point to keep this clinic opened????
Visited December 2024
Review titled Village Surgery
Replied on 18 December 2024
We are sorry that you have received a bad experience. We would like the opportunity to discuss this concern with you further and will investigate your comments in the meantime. Please contact the surgery to speak with Fran (Reception Manager) Kind Regards Jo Legrave Practice Manager
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Review titled Well prepared
Rated 5 stars out of 5
by Pamela Jones - Posted on 30 April 2024
Although I had to wait 4 weeks for an appointment and not for my first choice doctor my experience was a positive one. The doctor I saw was well prepared, having read my notes, and very personable. He discussed my opinions on next moves and was the very opposite of condescending, treating me with respect a 66 year old appreciates.
Visited April 2024
Review titled Village Surgery
Replied on 08 May 2024
Dear Mrs Jones Thank you for your feedback. We are pleased you had a positive experience with your doctors appointment and that you felt respected. We do strive to always provide a good service and thank you for your comments which we will pass onto the doctor who saw you. Kind Regards Jo Legrave Practice Manager