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VICTORIA ROAD SURGERY - Ratings and reviews

Reviews

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  1. Review titled Good all round service

    Rated 5 stars out of 5

    by LBM - Posted on 01 February 2024

    After tests, GP offered telephone appointment to discuss results. I would only be able to take a call during the last half of the proposed period. Receptionist unable to say when the call would be made, but more than happy to add a note for GP not to ring before 3:00pm GP then texted to say she'd be unable to make that time due to an emergency, but could she phone in the evening, which I accepted. (No disrespect intended as I refer to the GP on question as 'she' rather than her name). She rang about 6:30 and was apologetic about having to mess the appointment time around. We then had a very good conversation about the test results and implications during which she actively listened, was understanding of my concerns and showed no sign of impatience or needing to close the conversation down before I was happy. The call took the best part of 20 mins. I don't know if she'd planned a long call, or if the call was eating into another patient's time but I was grateful to have that time.

    Visited January 2024

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