Victoria Medical Centre
29 Upper Tachbrook Street, London, Greater London, SW1V 1SNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled The best practice
Rated 5 stars out of 5
by SCR - Posted on 02 June 2023
I have been a patient for 16 years, always receiving excellent service. I have always found the care provided by the team to be of the highest quality and I have developed a strong sense of trust in their doctors and staff. The practice offers a comprehensive range of services that meet my healthcare needs, and the doctors and nurses have always been kind, professional and attentive to my concerns and questions, as well as making it easy for me to access and manage my healthcare. I feel that the way the practice is managed has always shown how much they care and respect their patients. I have always felt heard and respected. This is invaluable. Their Administration team recently provided assistance in a professional and honest manner. The help was crucial, they flagged an issue and were open to discuss it and help me, which the did. One more instance where their exceptional care comes through.
Visited May 2023
Review titled Victoria Medical Centre
Replied on 05 June 2023
Thank you for taking the time to leave such a positive review of our organisation
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Review titled Usually Good but...
Rated 3 stars out of 5
by Anonymous - Posted on 19 May 2023
I have been with this practice for years, and I really like it.But I had a terrible experience today while having my blood taken. The nurse in charge of that, was always cold but she was also alway professional. Today she almost inserted the needle in my arm, without cleaning the area where she was going to poke. I politely asked her to do it, blaming my own paranoia. She sighed and was irritated but did use hand sanitizer on my skin before inserting the needle. The insertion today was particularly painful and when she asked if I was ok, I answered no. Almost 2hours later, I can barely move my arm, and the blood spot on the cotton ball she taped on my skin after the test, is Huge. I have never experienced anything like that before.
Visited May 2023
Review titled Victoria Medical Centre
Replied on 22 May 2023
We are sorry that you had a negative experience whilst receiving a blood test at the surgery. Phlebotomist are given extra time to ensure infection control procedures are completed prior to each patient entering the clinical room and when a blood test is completed. The medical centre considers infection control a top priority. We are therefore very surprised you did not feel comfortable with the general standard of cleanliness. If your arm is still experiencing any discomfort or pain please do contact the practice and we will arrange a review for you as quickly as possible.
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Review titled Long standing service
Rated 5 stars out of 5
by Anonymous - Posted on 21 May 2023
Been with yhe surgery quite some time now and it's service gets better and better and very up to date.staff is always pleasant and friendly.
Visited May 2023
Review titled Victoria Medical Centre
Replied on 22 May 2023
Thank you for taking the time to leave such a positive comment about our practice
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Review titled Great Service
Rated 4 stars out of 5
by Anonymous - Posted on 06 June 2023
Receptionist on duty was outstanding in helping me sort out my X-ray form which needed amending; she was very professional, patient and friendly when helping me.
Visited May 2023
Review titled Victoria Medical Centre
Replied on 09 June 2023
Thank you for taking the time to leave such a positive comment about our services