Vanbrugh Group Practice
Level 2, Greenwich Centre, 12 Lambarde Square, London, Greater London, SE10 9GBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic service
Rated 5 stars out of 5
by Lisa Hancock - Posted on 27 June 2024
I popped into the surgery today to see if I could get a physio appointment (my friend told me of this service and how good she thought it was). Got there at 8:30 and the receptionist said there was an opening in 10min! The physio was amazing -really knowledgeable and helpful. The receptionist as also so nice, friendly and helpful. There is so much negative press about access to primary care, but this is really amazing! Whatever you are doing at the surgery it is brilliant!
Visited June 2024
Review titled Vanbrugh Group Practice
Replied on 04 July 2024
Dear patient Thank you for such a pleasant review. We are pleased you found our physiotherapy service useful Your comments will be shared with the practice Kind regards Christine Benford Practice Manager
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Review titled Passive aggressive
Rated 2 stars out of 5
by Anonymous - Posted on 04 July 2024
Had a very unpleasant experience with a Doctor who whilst being superficially polite was passive aggressive, argumentative and domineering.
Visited May 2024
Review titled Vanbrugh Group Practice
Replied on 09 July 2024
Dear patient Thank you for your feedback. We are sorry your experience was unpleasant. We take complaints seriously and would like to investigate your comments. Please could you contact me to discuss in more detail Regards Christine Benford Practice Manager 0333 3327400
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Review titled Useless consultation with Dr. s g
Rated 1 star out of 5
by Anonymous - Posted on 10 May 2024
Short and useless consultation with Dr. s g who barely asked any relevant questions or showed any interest in understanding my condition. Tried to explain the different symptoms I have been experiencing for the past 3 months but she cut me mid sentence to tell that she « only treats one issue at a time ». Did not inform me on anything I didn’t already know. Only useful thing that came out of it is booking me for a blood test which I suggested. Super disappointing service.
Visited May 2024
Review titled Vanbrugh Group Practice
Replied on 30 May 2024
Dear patient Thank you for your review We are sorry you were disappointed following your consultation. GP appointments are 12 minutes and we do ask patients to book a double slot if they wish to discuss more than one matter. This allows additional time for the doctor to address each concern and to record the consultation in the clinical records I am happy to discuss further with you Please call the surgery on 0333 3327300 advising the reception when you are available Regards Christine Benford Practice Manager
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Review titled Brilliant Practice
Rated 5 stars out of 5
by Jules - Posted on 09 March 2024
Yet again yesterday I had to have a Blood Test which is something that is needed every 3 months because of my medication. Each time, the Lady who does the blood tests is very nice, polite and friendly. Also a bonus that she does not hurt. I have actually been with this practice for about 19 years now and have found all the staff from the Reception to the Doctor's and Nurses to be great. Ok sometimes I have to wait for an appointment but never really have to wait that long. What really annoys me though is the patients in the waiting room on their mobile phones. I have seen more than one person glued to their phones and miss seeing their name on the board. They then get angry with the Receptionist. Mobile phones should be switched off on entering the practice and stay that way until you have left.
Visited March 2024
Review titled Vanbrugh Group Practice
Replied on 11 March 2024
Thank you for your 5* review, which will be shared with the team Your feedback is very much appreciated Regards Christine Benford Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2024
Pleasant staff and have always been seen relatively quickly. The online service works well - I don’t mind that may not be seen for a day or so as long as someone gives a call which normally they do
Visited December 2023
Review titled Vanbrugh Group Practice
Replied on 12 January 2024
Thank you for your positive comments. These are shared with the practice team and appreciated Kind Regards Christine Benford Practice Manager
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Review titled Not a good experience
Rated 2 stars out of 5
by Anonymous - Posted on 24 November 2023
Just been left in tears from a telephone appointment with a doctor here who was brusque, not really listening. I was basically cut short in trying to explain my problem, told I had a different condition and then told to look it up online.
Visited November 2023
Review titled Vanbrugh Group Practice
Replied on 04 December 2023
Dear patient Thank you for your comments. We are sorry you feel dissatisfied following your telephone consultation with one of our doctors. To be able to look into the points you raise please can you contact me at the surgery providing your details Regards Christine Benford 0333 3326900
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Review titled Can get an appointment or an e' consultation
Rated 1 star out of 5
by Anonymous - Posted on 30 October 2023
The practice has gone done hill so much in the last 4 years. It's unbelievable. Can never get an appointment online or an e-consultation. And A + E won't help because it's not an emergency in there eyes. So what are patients supposed to do?
Visited October 2023
Review titled Vanbrugh Group Practice
Replied on 01 November 2023
Thank you for your comments. We are sorry that you are finding the current situation so frustrating. We are doing our best to provide a good and safe service for our patients. In the past five years our patient numbers have more than doubled, and recruitment challenges mean that we have not been able to keep pace with the speed of growth. We are trying to recruit more GPs and nurses but this is not easy and we are very aware that it is difficult at the moment for our patients to access routine appointments quickly. If your problem is urgent, we have a duty doctor system operating every day, but once those appointments are taken, you will be redirected to 111 or A&E. We share your frustration at the current situation, which is unsatisfactory for all concerned. Regards Vanbrugh Group Practice
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Review titled Attentive and quick solutions
Rated 4 stars out of 5
by Anonymous - Posted on 27 October 2023
I had a good call from one of the daily call physicians there. She listened and asked thoughtful questions for a long term ailment I was experiencing and was obviously knowledgable on the subject. She then provided a prescription and a follow up appointment within the hour. She left me feeling like I have my health under control.
Visited October 2023
Review titled Vanbrugh Group Practice
Replied on 30 October 2023
Thank you for your positive comments. I will share with the practice team Regards Christine Benford Practice Manager
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Review titled unhelpful, no manners reception staff
Rated 3 stars out of 5
by Anonymous - Posted on 01 September 2023
First of all, to get through to reception, it's almost impossible. the waiting times, being held in a queue, it's ridiculous! and then, when i finally got through, the receptionist, who couldn't hear me properly, apparently (I say apparently, as i was making so many other calls and everyone heard me just fine, no issues there, so the problem might be actually with the Practice's phone lines!), after getting my details, simply hang up on me!!!! i find it very rude and unacceptable! i would at least expect her to call back, seeing that she managed to get my details! but no, i had to call again and been kept in a long queue again! and then again she had the same problem, couldn't hear me. managed to get my appointment booked in the end, but i kept telling her, whenever she could somehow hear me, to not hung up, but she was very annoyed and kind of rude. What they need is some training on how to even talk to patients. i myself work for NHS too, in one of the hospitals in the City and i never talk to ''my'' patients the way she was talking to me, and we get so many very angry patients...also, waiting times for an appointment, another ridiculous thing! i have to wait now 4 weeks for something that need to be addressed asap!!! totally unacceptable!!! you guys should train your staff. after all they are the face of the Practice!
Visited September 2023
Review titled Vanbrugh Group Practice
Replied on 13 September 2023
Dear patient I am sorry to read your comments and would like to look into these in more detail Please could you call me on the number below and we can arrange a suitable time for discussion Regards Christine Benford Practice Manager 0333 3326900
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Review titled GP that doesn't want to see patients
Rated 1 star out of 5
by Anonymous - Posted on 21 August 2023
Appointments are scarcely available. The prefer to do everything by phone citing COVID, which is frustrating given restrictions have been lifted. When you get an appointment, GP often starts very late, which is understandable, but when the patient is slightly late they cancel the appointment. Staff are unhelpful and unsympathetic.
Visited August 2023
Review titled Vanbrugh Group Practice
Replied on 12 September 2023
Dear patient We are sorry to read your comments We offer patients the choice of routine face-to-face or telephone appointments Our emergency surgeries are telephone call backs with the GP who will make a clinical assessment and advise the patient accordingly Please contact me to discuss your other comments as I would like to have more details in order to respond Regards Christine Benford Practice Manager 0333 3327300 Main surgery number