Vanbrugh Group Practice - Ratings and reviews
Reviews
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Review titled Brilliant Practice
Rated 5 stars out of 5
by Jules - Posted on 09 March 2024
Yet again yesterday I had to have a Blood Test which is something that is needed every 3 months because of my medication. Each time, the Lady who does the blood tests is very nice, polite and friendly. Also a bonus that she does not hurt. I have actually been with this practice for about 19 years now and have found all the staff from the Reception to the Doctor's and Nurses to be great. Ok sometimes I have to wait for an appointment but never really have to wait that long. What really annoys me though is the patients in the waiting room on their mobile phones. I have seen more than one person glued to their phones and miss seeing their name on the board. They then get angry with the Receptionist. Mobile phones should be switched off on entering the practice and stay that way until you have left.
Visited March 2024
Review titled Vanbrugh Group Practice
Replied on 11 March 2024
Thank you for your 5* review, which will be shared with the team Your feedback is very much appreciated Regards Christine Benford Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2024
Pleasant staff and have always been seen relatively quickly. The online service works well - I don’t mind that may not be seen for a day or so as long as someone gives a call which normally they do
Visited December 2023
Review titled Vanbrugh Group Practice
Replied on 12 January 2024
Thank you for your positive comments. These are shared with the practice team and appreciated Kind Regards Christine Benford Practice Manager
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Review titled Not a good experience
Rated 2 stars out of 5
by Anonymous - Posted on 24 November 2023
Just been left in tears from a telephone appointment with a doctor here who was brusque, not really listening. I was basically cut short in trying to explain my problem, told I had a different condition and then told to look it up online.
Visited November 2023
Review titled Vanbrugh Group Practice
Replied on 04 December 2023
Dear patient Thank you for your comments. We are sorry you feel dissatisfied following your telephone consultation with one of our doctors. To be able to look into the points you raise please can you contact me at the surgery providing your details Regards Christine Benford 0333 3326900
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Review titled Can get an appointment or an e' consultation
Rated 1 star out of 5
by Anonymous - Posted on 30 October 2023
The practice has gone done hill so much in the last 4 years. It's unbelievable. Can never get an appointment online or an e-consultation. And A + E won't help because it's not an emergency in there eyes. So what are patients supposed to do?
Visited October 2023
Review titled Vanbrugh Group Practice
Replied on 01 November 2023
Thank you for your comments. We are sorry that you are finding the current situation so frustrating. We are doing our best to provide a good and safe service for our patients. In the past five years our patient numbers have more than doubled, and recruitment challenges mean that we have not been able to keep pace with the speed of growth. We are trying to recruit more GPs and nurses but this is not easy and we are very aware that it is difficult at the moment for our patients to access routine appointments quickly. If your problem is urgent, we have a duty doctor system operating every day, but once those appointments are taken, you will be redirected to 111 or A&E. We share your frustration at the current situation, which is unsatisfactory for all concerned. Regards Vanbrugh Group Practice
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Review titled Attentive and quick solutions
Rated 4 stars out of 5
by Anonymous - Posted on 27 October 2023
I had a good call from one of the daily call physicians there. She listened and asked thoughtful questions for a long term ailment I was experiencing and was obviously knowledgable on the subject. She then provided a prescription and a follow up appointment within the hour. She left me feeling like I have my health under control.
Visited October 2023
Review titled Vanbrugh Group Practice
Replied on 30 October 2023
Thank you for your positive comments. I will share with the practice team Regards Christine Benford Practice Manager
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Review titled unhelpful, no manners reception staff
Rated 3 stars out of 5
by Anonymous - Posted on 01 September 2023
First of all, to get through to reception, it's almost impossible. the waiting times, being held in a queue, it's ridiculous! and then, when i finally got through, the receptionist, who couldn't hear me properly, apparently (I say apparently, as i was making so many other calls and everyone heard me just fine, no issues there, so the problem might be actually with the Practice's phone lines!), after getting my details, simply hang up on me!!!! i find it very rude and unacceptable! i would at least expect her to call back, seeing that she managed to get my details! but no, i had to call again and been kept in a long queue again! and then again she had the same problem, couldn't hear me. managed to get my appointment booked in the end, but i kept telling her, whenever she could somehow hear me, to not hung up, but she was very annoyed and kind of rude. What they need is some training on how to even talk to patients. i myself work for NHS too, in one of the hospitals in the City and i never talk to ''my'' patients the way she was talking to me, and we get so many very angry patients...also, waiting times for an appointment, another ridiculous thing! i have to wait now 4 weeks for something that need to be addressed asap!!! totally unacceptable!!! you guys should train your staff. after all they are the face of the Practice!
Visited September 2023
Review titled Vanbrugh Group Practice
Replied on 13 September 2023
Dear patient I am sorry to read your comments and would like to look into these in more detail Please could you call me on the number below and we can arrange a suitable time for discussion Regards Christine Benford Practice Manager 0333 3326900
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Review titled GP that doesn't want to see patients
Rated 1 star out of 5
by Anonymous - Posted on 21 August 2023
Appointments are scarcely available. The prefer to do everything by phone citing COVID, which is frustrating given restrictions have been lifted. When you get an appointment, GP often starts very late, which is understandable, but when the patient is slightly late they cancel the appointment. Staff are unhelpful and unsympathetic.
Visited August 2023
Review titled Vanbrugh Group Practice
Replied on 12 September 2023
Dear patient We are sorry to read your comments We offer patients the choice of routine face-to-face or telephone appointments Our emergency surgeries are telephone call backs with the GP who will make a clinical assessment and advise the patient accordingly Please contact me to discuss your other comments as I would like to have more details in order to respond Regards Christine Benford Practice Manager 0333 3327300 Main surgery number
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Review titled Excellent practice
Rated 5 stars out of 5
by Judith Spinney - Posted on 02 September 2023
As always, the receptionists were immediately helpful. The doctor called two days later and a necessary blood test was booked to take place within the week. I’ve been with this practice now for over 40 years and despite the much written about decline of overall GP care I have only experienced excellent, prompt and caring treatment. Added to which the practice setting is modern, spacious and light-filled.
Visited August 2023
Review titled Vanbrugh Group Practice
Replied on 12 September 2023
Dear Ms Spinney Thank you for your positive comments. These are shared with the practice team and are very much appreciated Regards Christine Benford Practice Manager
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Review titled Great Practice all round
Rated 5 stars out of 5
by Margaret Smith - Posted on 07 July 2023
I visited the surgery yesterday feeling quite unwell and the young doctor I saw couldn't have been more helpful or sympathetic. She asked all the right questions and even phoned me at home later with an appointment for blood tests. Excellent service. I've been with this practice for over 50 years. Wonderful service from the moment you walk in. Gold star for receptionists too!!
Visited July 2023
Review titled Vanbrugh Group Practice
Replied on 10 July 2023
Dear patient Thank you for taking the time to let us know of your positive comments. These will be shared with the doctor you saw and the practice team Kind regards Christine Benford Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Seetha - Posted on 21 June 2023
I’ve only needed to contact the GP since having a baby 6 months ago. I’ve always been able to get an urgent appointment when needed and all the staff I’ve had contact with (nurses/doctors/receptionists) have been very helpful and kind. Today I received a call within 10 mins after requesting an urgent appointment. Great practice.
Visited June 2023
Review titled Vanbrugh Group Practice
Replied on 23 June 2023
Dear patient Thank you for your complimentary comments. I will share with the team Kind regards Christine Benford Practice Manager