Valley Park Surgery
Healthy Living Centre, Franklin Way, Croydon, Surrey, CR0 4YDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disgraceful surgery
Rated 1 star out of 5
by Anonymous - Posted on 15 April 2024
I was removed from the surgery without any reason and no information sent to me. In the past i experience several problems with them For prescription misdiagnosis late reponse and many other problem Now i have been removed and no one bothered to inform me and i really need a bloodtest as i am a diabetic patient
Visited January 2024
Review titled Valley Park Surgery
Replied on 24 April 2024
Dear Anonymous We regret any inconvenience resulting from your recent experience falling short of our standards. Please contact us at docman.h83051@nhs.net to enable us to conduct a comprehensive investigation. Kind regards Management
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Review titled Waiting time
Rated 5 stars out of 5
by Nugi Nenuja - Posted on 24 April 2024
It was so easy to make an appointment. Everytime I called I was given an appointment without having to argue and system getting better and better. Appointment waiting times are very less compare to my dads surgery and I'm planing to register them with you guys.
Visited November 2023
Review titled Valley Park Surgery
Replied on 17 May 2024
Dear Nugi We're delighted to receive your kind words! It's always rewarding to know that our patients are satisfied with the care they receive at our surgery. Thank you for choosing us for your healthcare needs. Kind regards Management.
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Review titled Really poor and disregarding service
Rated 1 star out of 5
by Fernando - Posted on 11 February 2024
As a taxpayer, I scheduled an appointment to address persistent chronic pain lasting nearly two months. Despite being informed that a thorough examination was necessary due to inconclusive initial findings, the advice was limited to unspecified exercises, which were never provided. Unfortunately, this neglectful experience is not unique, as others in my circle have encountered similar lapses in care at this medical facility. It's disheartening to feel that our taxes contribute to subpar services.
Visited February 2023
Review titled Valley Park Surgery
Replied on 16 February 2024
Dear Fernando, I am extremely sorry to see that you feel that service provided was not satisfactory. Please send over an email to docman.h83051@nhs.net, and I will be in touch to investigate this further. Kind regards Management
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Review titled Really unhelpful and untrustworthy staff
Rated 1 star out of 5
by Phillip Miller - Posted on 08 August 2022
I have been waiting over two months for a referral for a kidney scan. When enquiring with the surgery, all i'm am told is that it's been sent to the hospital and I should contact the hospital. But the hospital have no knowledge of the referral. There isn't really much I can do myself and the staff seem to be unwilling to help progress this further .. to point where now the staff tell me that they'll contact me back and do not bother.
Visited August 2022
Review titled Valley Park Surgery
Replied on 08 September 2022
Dear Phillip Thank you for your review. I’m sorry to hear you that you have had an unpleasant experience at our practice, but I really appreciate you bringing this issue to our attention. Please email docman.h83051@nhs.net and we will get in touch with you to obtain more details. Kind regards, Management
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 09 August 2022
Very efficient service. Amazing staff, very friendly and caring. Probably the best GPS I've been to. Definitely would recommend to another without a doubt
Visited June 2022
Review titled Valley Park Surgery
Replied on 11 August 2022
Dear Anonymous We appreciate you taking the time to let us know about your experience! If there’s anything else we can help you with, please let us know! Kind regards Management