Valentine Health Partnership - Ratings and reviews
Reviews
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Review titled Really nice receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 25 March 2024
Another very good experience of the Holburne Rd team the doctor and staff were and are very professional thank you
Visited March 2024
Review titled Valentine Health Partnership
Replied on 22 April 2024
Dear Patient, thank you for your feedback. We are pleased to learn that your experience was a very positive and we are glad you find the Doctor and staff professional. We will feedback your comments to the team.
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Review titled Ferry view
Rated 5 stars out of 5
by Mosunmola Ladega - Posted on 25 March 2024
Receptionist were very polite and helpful with a smile on their face. Doctor was very helpful too explaining more about my situation to me in a way I could understand it.
Visited March 2024
Valentine Health Partnership has not yet replied.
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Review titled It would be much appreciated
Rated 4 stars out of 5
by Olena Pupkienie - Posted on 02 April 2024
On Monday 11/03/2024 afternoon I have received a text message from vhc advising me to book an appointment with GP ( I believe it was regarding to the recent MRI scan of my back). Next morning at 8:03am I began process of booking an appointment have chosen recommended option 1 to get call back as soon as my turn comes up. After an hour ( at 9:06am) of waiting I had a call. Trying to ” pick ” the phone the call was disconnected. Call was just disconnected for some reason. Things happen. I have been waiting for all day ( I work 12 hrs 7-7 shifts ) for call back. Unfortunately it never happened. Can you please advise to and it would be really helpful and appreciated if in that case of disconnection a caller ( GP or doctor) could call back. It was not me who cut off or rejected the call ( after have been waiting for 1 hr). The call was just disconnected. I don’t think it’s that difficult or cost him a money to call back. As for the money. Every month for the past 21 years I have been living in this city they deduct some money from my salary towards NHS. It means that NHS is not free for me. You ask to treat NHS staff with respect and dignity. Working personal, professionals ( like me) deserve the same things and should be priority because they work, pay for NHS and relay on your help. Thank you for understanding. Olena Pupkienie.
Visited March 2024
Valentine Health Partnership has not yet replied.
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Review titled Automatic booking machines
Rated 4 stars out of 5
by Georgina Frame - Posted on 19 February 2024
Reason I’m doing this is because the receptionist got abuse by someone who said the machine wasn’t working and missed their appointment. I used the machine and it worked just fine. The receptionist checked the machine and it was working fine. Either the person who missed appointment didn’t know how to use it or arrived to late to use and should have joined the queue to speak to the receptionist. The receptionist couldn’t do anymore than she did and the problem was with the person who was having trouble.
Visited February 2024
Valentine Health Partnership has not yet replied.
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Review titled Friendly and speedy practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 February 2024
Went to the GP this morning I got seen within an hour considering it was a walk in. Really lovely staff and I had a really friendly and helpful doctor.
Visited February 2024
Review titled Valentine Health Partnership
Replied on 28 February 2024
Dear Patient, Thanks for sharing your experience with us when you visited the practice. We as a practice always strive to meeting our patients need and care. Once again thank you for your positive feed back.
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Review titled Good doctors & staff
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2024
Always friendly staff & I like the doctors & nurses always happy to talk, listen to you and happy to help & advise.
Visited January 2024
Review titled Valentine Health Partnership
Replied on 21 February 2024
Dear Patient, Thank you so much for your lovely review and 5* rating. Our team works really hard and we will make sure they see your appreciative comments.
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Review titled Simple Request Handled Efficiently
Rated 3 stars out of 5
by Anonymous - Posted on 27 January 2024
I was requesting a prescription from the surgery. I did have to do the race on the phone line at 8am which is really annoying, but did get through. The receptionist was pleasant and efficient. I had the promised phone in the morning with a nurse, I thought I would speak to a doctor, but my Rx was sent to a local pharmacy with no hassle. I was happy with the service. It’s just a shame this 8am telephone rush to get an appt can’t be fixed.
Visited January 2024
Review titled Valentine Health Partnership
Replied on 21 February 2024
Dear Patient, Thank you for your feedback, we are pleased to learn that your experience was positive, and that the receptionist was pleasant and efficient. Patients have the opportunity to book a same day appointment if they call at 8am, our busy times are 8am until 10am and would recommend you call after that time if it’s not an appointment you need.
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Review titled Quick and caring
Rated 4 stars out of 5
by Andreia - Posted on 20 January 2024
Quick to book and get myself sorted. Friendly staff. Still difficult to get GP appointments tho. And some GP’s are not that approachable .
Visited January 2024
Review titled Valentine Health Partnership
Replied on 21 February 2024
Dear Andreia, Thank you for sharing your experience with us, We are sorry you feel that some of the GP’s are not approachable, thank you for bringing this to our attention.
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Review titled Good practice
Rated 5 stars out of 5
by Peter Young - Posted on 31 January 2024
Check in was easy. I went in soon after my appointment time. The doctor was helpful, friendly and professional
Visited January 2024
Review titled Valentine Health Partnership
Replied on 28 February 2024
Dear Peter Young, Thank you for your feedback. We are pleased to learn that your experience was very positive and we are glad you find the Doctor was helpful, friendly and professional. We will feedback your comments to the team.
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Review titled Great Practice
Rated 4 stars out of 5
by Judith Caroy Nembhard - Posted on 11 February 2024
I called surgery on the 31st January 8:00 am and receptionist was very polite and helpful. The doctor rang me back same day and was also very helpful.
Visited January 2024
Review titled Valentine Health Partnership
Replied on 21 February 2024
Dear Judith, Thank you for your comments, We are glad to hear that you find the receptionist polite and helpful. We are pleased to hear that you were happy with the care you received. We will pass this to the team.