Urgent Treatment Centre - Ratings and reviews
Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 24 March 2024
I attended after speaking to 111 and was very well received and helped. Very efficient in all respects and reassured by the nurse practitioner I saw. Thank you.
Visited March 2024
Urgent Treatment Centre has not yet replied.
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Review titled What a fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 22 November 2023
Today I was unable to get my 6 yr old seen by my own gp. I followed the phone first system, within minutes I got a phone call back offering an appointment. From that phone call to a really friendly receptionist til getting seen by a DR was little over one hour. With lots of talk about waiting times etc, the service my daughter received was unbelievable, with little or no fuss. Regards from a very thankful mummy!
Visited November 2023
Review titled Urgent Treatment Centre
Replied on 23 November 2023
Many thanks for taking the time to give your feedback, this is really good to hear and pleased your daughter was seen and treated in a timely manner, i will feed this back to the staff at the UTC. Many thanks best wishes Amanda Mclean Head of Service
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Review titled Fantastic care
Rated 5 stars out of 5
by Kerry - Posted on 05 October 2023
I attended as directed by 111 The reception team were efficient and reassuring during the short wait to be seen. I have never met a Doctor at the end of his shift have so much care and compassion. He was patient and caring and gave me reassurance whilst I was quite unwell and distressed. People have a lot to learn from him and I hope he gets this feedback and realises how much I appreciated him! I can’t thank him enough! He got me to the right place at an appropriate time with care and support. Forever grateful Kerry
Visited September 2023
Review titled Urgent Treatment Centre
Replied on 06 October 2023
Good Morning Kerry, firstly many thanks for taking the time to leave a comment, it is really good to hear about your experience at the UTC. I will share this with all the staff and feedback to the doctor that dealt with your treatment. Comments like these really give the team a boost, they are very much appreciated. Many thanks Amanda Head of service
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Review titled Unfriendly receptionist
Rated 1 star out of 5
by Anonymous - Posted on 03 July 2023
had been sitting in this department for a few hours with a family member and the member of staff behind the reception is the rudest person I have ever encountered. She kept telling people to go to their doctor even though they had said their GP had referred them to A&E, at one point made anyone who wasn't a patient stand (which if busy I would understand) and shouted at us to say they where not chairs for us, the seats remained empty the duration of my stay. No real people skills, such a shame to be in a people industry to feel you have some sort of power over them.
Visited July 2023
Review titled Urgent Treatment Centre
Replied on 09 July 2023
Dear Patient many thanks for your feedback, this is disappointing to hear about your experience and i would really like to understand which receptionist / HCA was on duty on this day so that i can address this with them. I have forwarded your comment to the whole team to make them aware, however it would be great to obtain some further details from yourself. If you could send me an email (amanda.mclean4@nhs.net) with the details of your visit, i shall investigate further. i look forward to your response Amanda Mclean Head of Service Morecambe UTC.
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Review titled Terrible member of staff.
Rated 2 stars out of 5
by Rebecca Ebb - Posted on 09 June 2023
One staff member in particular was so rude and made me feel so uncomfortable being there. I had been referred to come and she made me feel like I was stupid for being there. She made the whole process so awful for me - and her attitude was vile. All she kept saying was ‘what do you want me to do about it’.
Visited June 2023
Review titled Urgent Treatment Centre
Replied on 12 June 2023
Hi Rebecca I'm sorry to hear of your experience at the Urgent treatment centre, I would like to understand a little more about it as I was unable to find you on our system, therefore unsure of when you attended and who you spoke with. If you could contact me on amanda.mclean4@nhs.net so I can ascertain who I need to speak with from the unit to address how you were treated, that would be much appreciated many thanks Amanda Head of Service
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Review titled Poor care. Usually good however.
Rated 3 stars out of 5
by Anonymous - Posted on 03 June 2023
Attended the utc as advised by the nurse i saw yesterday who was very insistant i go to be turned away with no concern at all by the person i spoke to. Told to go to my gp (it being a saturday this advice is completely useless and working full time and appointment is impossible). Pharmacist also said further investigation is required yet completely disregarded by the utc staff member. In an awful lot of pain and she even had the nerve to tell me it cant be that bad if i can text (i cant drive so had to arrange being picked up) honestly disgusted by the lack of care and respect by this staff member specifically. Usually they are great but this experience puts me off using the service again. Felt like i was a nuisance rather than someone who needs help! Left incredibly upset.
Visited June 2023
Review titled Urgent Treatment Centre
Replied on 06 June 2023
Good Afternoon many thanks for your comment, i'm sorry to hear of your recent visit being a bad experience. I would like to look into this, however i don't have your details, would you be able to contact me on amanda.mclean4@nhs.net with the details of your visit, so i can investigate who it was who you spoke with to address the issue. In the meantime i will share your comments with all UTC staff. Regards Amanda Head of Service
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Review titled Outstanding Care
Rated 5 stars out of 5
by Kevin D - Posted on 04 April 2023
The NHS Staff at Morecambe Urgent Care / Walk In Centre were all brilliant this morning. In, assessed, x-rayed, diagnosed, booted and out within 2 hours. Everyone from Reception onwards were outstanding. Many thanks for your friendly care and professionalism.
Visited April 2023
Review titled Urgent Treatment Centre
Replied on 12 June 2023
Hi Kevin- many thanks for your feedback, i have fed this back to the staff, its always good to hear when a patient has had a good experience. Take care Amanda Mclean Head of Service
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Review titled Superbly effective
Rated 5 stars out of 5
by Alan - Posted on 29 March 2023
I arrived for an appointment at 5pm with a suspected broken toe. By 7.30 I was home again, having had an Xray, a diagnosis, advice, and effective treatment, despite delays at the centre due to emergencies. Every member of staff I met was friendly and helpful. I was very impressed and very grateful.
Visited March 2023
Review titled Urgent Treatment Centre
Replied on 12 June 2023
Hi Alan - many thanks for your feedback, i have fed this back to the staff, its always good to hear when a patient has had a good experience. Take care Amanda Mclean Head of Service
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Review titled Amazing practice
Rated 5 stars out of 5
by Stephen Wicken - Posted on 28 March 2023
I was visiting family in Morecambe, having moved away from Britain nearly twenty years ago, and broke my big toe. I think it was all of 90 minutes from my stepmum phoning the surgery to my having finished x-rays and been sent home in a boot. Everyone I interacted with was brilliant, making it all really easy despite my not being a local resident. The lady from the front desk in X-ray even chased us down to give us a shortcut back to Urgent Treatment, saving me hobbling about in the rain. I live in America where even having access to healthcare is treated as a privilege, and I can guarantee that even the most expensive private healthcare plan there wouldn’t have been quicker, more efficient, or more pleasant than this. I’m truly grateful to them for taking care of me kindly and showing the wonderful National Health Service at its very best.
Visited March 2023
Review titled Urgent Treatment Centre
Replied on 29 March 2023
Many thanks for your feedback, this is greatly appreciated by all staff, in times of extreme pressure comments like this really give them a boost. I'm glad you had a great experience , we always strive to provide this for all patients. We wish you well Amanda Mclean Head of service
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Review titled Fabulous treatment
Rated 5 stars out of 5
by Fran Dobson - Posted on 04 December 2022
Arrived with burns to my hands and the clinic was very busy. I was dealt with immediately and within 5 minutes I was receiving treatment. The two practitioners who assessed my injuries were professional and very friendly. The lady who gave me my treatment was absolutely fantastic. As an ex nurse I was so impressed with her skill, communication and general care. I’m not allowed to name her but I hope one of the management team will check on who treat me and feed back to her my comments. I hope this practioner is valued as she is a credit to your team.
Visited December 2022
Review titled Urgent Treatment Centre
Replied on 05 December 2022
Many thanks Fran for your great comments, I have passed this on to the team as this certainly gives them a boost in current pressurised times. Our aim is to always treat patients as we would want ourselves or relatives to be treated.