Unity Health
Kimberlow Hill Surgery, Kimberlow Rise, York, YO10 5LAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Web based interaction... good luck trying on the phone
Rated 1 star out of 5
by Roy Morley - Posted on 09 November 2023
Just terrible... have now gone to a 'website solution' or a central phone line manned by someone who doesnt really know how the system works & tells you that everyone else is too 'busy'. God help you if you actually need urgent medical attention... be easier to get a taxi to A & E
Visited September 2023
Review titled Unity Health
Replied on 15 November 2023
Dear Mr Morley I can't see that you are a registered patient at our Practice, and as we don't use a website solution, can I suggest you check that you are reviewing the correct surgery? Thank you Louise Johnston, Managing Partner, Unity Health
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Review titled Excellent service and highly recommend
Rated 5 stars out of 5
by David - Posted on 16 August 2023
Thoroughly excellent service by all concerned. Telephoned first thing to report an acute medical issue and call answered after only a short wait. Placed on list for duty doctor and called back within 15 minutes to confirm a face to face appointment for late morning. Excellent, thorough and listening consultation with GP leading to diagnosis and treatment plan. Prescription processed and picked up within half an hour of consultation. Thanks to all for thoroughly professional and considerate care. Could not have treated any better and highly recommend.
Visited August 2023
Review titled Unity Health
Replied on 14 February 2024
Thank you, David, for your lovely feedback. It is great to hear of your positive experience. Lou Johnston Managing Partner