Umbrella Medical - Ratings and reviews
Reviews
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 14 April 2024
After waiting 5 weeks for the results of my Colonoscopy I was told after calling twice and waiting an hour to call back in a week to see if I could speak to the doctor, after insisting I wanted to know the results I was later called by the doctor who had no idea why I had called and despite the hospital referring me back to the Doctors, the Doctor had no idea that I had been referred back for possible further treatment I can totally see why so many people are suffering and dying needlessly.
Visited April 2024
Umbrella Medical has not yet replied.
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Review titled Worst customer service
Rated 1 star out of 5
by ILIRIAN - Posted on 19 March 2024
Worst customer service ever, staff very rude, could not get help at all, never been given any alternatives, been asked to call every morning at 8 am for the last 8 days, always hold it on the phone for over 50 minutes +, could not even offer me an doctors appointment, the next appointment was offered was 6 weeks away. People been waiting in the queue and the staff was laughing and giggling, shame
Visited March 2024
Review titled Umbrella Medical
Replied on 19 March 2024
Many thanks for your feedback. I am sorry you have not had a positive experience of our surgery. On behalf of the practice I would like to apologise to you very sincerely for anyway in which you feel that the care you have received has fallen below that which you have a right to expect. We pride ourselves on the high quality of care we provide and we take very seriously any incident where the standard of care may have fallen below the very high standards that we set. We would be most grateful if you could call the surgery and ask to speak with the Locality Manager so that we can explore the matters you raise.
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Review titled Very good health care
Rated 5 stars out of 5
by Andrew Beard - Posted on 20 March 2024
Dr was brilliant as usual all concerns addressed. Parked in new car park in accordance with instructions entered car number . In keypad .Today received PCN charge!! Have appealed charge but very unhappy
Visited March 2024
Umbrella Medical has not yet replied.
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Review titled Terrible customer service
Rated 2 stars out of 5
by Anonymous - Posted on 28 March 2024
Attended the surgery for an appointment that was running late by 20 minutes, when I went to the reception desk fifteen minutes after the appointment time to make an enquiry I was met with an awfully rude, stern face receptionist who shrugged her shoulders and told me the doctor is running late. No apology, no "sorry for the inconvenience" appalling customer service.. the reception staff need to undertake some customer services training for front line services. Would certainly not recommend this place
Visited March 2024
Umbrella Medical has not yet replied.
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Review titled Poor Experience
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2023
Doctor referred me to have a blood test and the day of my appointment I found out doctor did not document anything so almost was a waste of time. Then the same doctor was to leave a tub at Reception but did not leave anything and a waste of my time when I went to collect. Poor service patients time is not important
Visited November 2023
Review titled Umbrella Medical
Replied on 22 January 2024
Many thanks for your feedback. I am sorry you have not had a positive experience of our surgery. On behalf of the practice I would like to apologise to you very sincerely for anyway in which you feel that the care you have received has fallen below that which you have a right to expect. We pride ourselves on the high quality of care we provide and we take very seriously any incident where the standard of care may have fallen below the very high standards that we set. We would be most grateful if you could call the surgery and ask to speak with the Locality Manager so that we can explore the matters you raise.
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Review titled Very poor and unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 31 October 2023
This GP practice writes out letter and sends texts for repeat blood tests that patients don't require. The receptionists are almost illiterate as they cant read dates on a calendar. The GPs are calling in patients for unnecessary follow up appointments, when a phone call could suffice.
Visited October 2023
Review titled Umbrella Medical
Replied on 03 November 2023
Thank you for your comments. We value all patient feedback positive and negative. If you are unhappy with the service provided please contact the surgery and ask to speak to the Practice or Locality Manager to discuss your concerns. Unfortunately we are unable to contact you direct as this comment is anonymous.
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Review titled Front Room Staff Lacking Personal Skills
Rated 1 star out of 5
by Anonymous - Posted on 02 June 2023
I have no doubt, as professionals, the doctors at the surgery are exceptional and extremely caring. However, sitting behind their door's they are not witnessing, as patients so often do, the front office staff so lacking in social skills. You can stand for minutes as they, sitting behind their glass fronted room gabble to each other, not particularly bothered about the person standing before them. I've yet to hear any of them say, "Good afternoon, how may I help you?" I suggest, as a matter of urgency, each receptionist is given a simple A4 piece of paper of key phrases explaining how to interact with the customer properly. this would go a long way to diffuse any situation. And, as soon as anyone approaches the front window, a smiling face with a welcome greeting. Sorry Lichfield surgery, It's simply not rocket science....
Visited May 2023
Review titled Umbrella Medical
Replied on 03 November 2023
Thank you for your comments. We value all patient feedback positive and negative. If you are unhappy with the service provided please contact the surgery and ask to speak to the Practice or Locality Manager to discuss your concerns. Unfortunately we are unable to contact you direct as this comment is anonymous.
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Review titled Poor service and response
Rated 2 stars out of 5
by Peter davey - Posted on 28 November 2022
I did an econsult on lichfield st surgery site, as assumed this might be quicker, and easier for both them, and myself, but how wrong I was. After waiting over 4 days for a response, I received a message asking me to contact the surgery to book an appointment. Though the call,was answered quite quickly, I was then told we have no appointments till end of December, or I could call,at 8 in the morning, for an appointment tomorrow if one was available. So what was the point of the eConsult if they shove you to back of queue anyway. This is why 111 and a and e are so busy, because of the poor response by local GPS. Still in pain and very disappointed.
Visited November 2022
Review titled Umbrella Medical
Replied on 09 December 2022
Many thanks for your feedback. I am sorry you have not had a positive experience of our surgery. On behalf of the practice I would like to apologise to you very sincerely for anyway in which you feel that the care you have received has fallen below that which you have a right to expect. We pride ourselves on the high quality of care we provide and we take very seriously any incident where the standard of care may have fallen below the very high standards that we set. We would be most grateful if you could call the surgery and ask to speak with the Manager so that we can explore the matters you raise.
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Review titled Horrible and unprofessional
Rated 1 star out of 5
by Emma Bradshaw - Posted on 28 October 2022
Very unprofessional and organised Been trying get hold of the drs for 3 days now try get an appointment I'm pregnant baring in mind also so can imagine the stress it's putting on me I just think they need get organised and more professional and update everything also Just ridiculous I don't know what much else I can say tbh apart from I won't be recommending this Drs to anyone at all ....they also open at half 7 am and say the lines are open at 8am to ring for appointments and you always ring at 8am n lines are shut so that needs sorting for a start just honestly the surgery is useless honestly
Visited October 2022
Review titled Umbrella Medical
Replied on 09 December 2022
Many thanks for your feedback. I am sorry you have not had a positive experience of our surgery. On behalf of the practice I would like to apologise to you very sincerely for anyway in which you feel that the care you have received has fallen below that which you have a right to expect. We pride ourselves on the high quality of care we provide and we take very seriously any incident where the standard of care may have fallen below the very high standards that we set. We would be most grateful if you could call the surgery and ask to speak with the Manager so that we can explore the matters you raise.