Tynemouth Medical Practice - Ratings and reviews
Reviews
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Review titled Caring efficient staff
Rated 5 stars out of 5
by Anonymous - Posted on 27 April 2023
I have had reason to contact/see clinicians much more over the last 2 years than ever before and I am always grateful for the patience and kindness they have shown towards me especially under the pressures of society at present. This also includes reception and administration staff. Parch is an excellent tool and makes contact so simple quick and efficient. I have had no issues accessing results, prescription or test requests. I feel that everyone behaves in a professional and caring manner and should be congratulated and thanked for the service they provide. Thank you all very much
Visited March 2023
Review titled Tynemouth Medical Practice
Replied on 10 May 2023
Dear Patient, Thank you for taking the time to leave a review. I am delighted that you have had a good experience with the help and care you have received at the practice, and I'm very pleased that this has been the case over time. PATCHs has definitely been a great tool for us to help as many patients as needed, every day. I am particularly happy that your needs were met with a professional and caring manner. Thank you once again for taking the time to leave a comment; positive feedback makes us feel valued and your comments have been shared with the whole team. Gabriella Calimandri (Practice Manager)
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Review titled Incredible service
Rated 4 stars out of 5
by Anonymous - Posted on 24 January 2023
Yesterday I sent 3 different patches requests to the surgery. Repeat medication, a routine procedure and an acute problem. By coincidence I receved a call from the surgery a few minutes later to arrange a regular review. I told the staff member that I had just sent these requests and she immediately arranged the routine procedure, and a telephone consultation with a GP. Plus, the routine review that she had called me about. 36 hours later, All my requests have been met and dealt with with professionalism and courtesy. This is wonderful efficient service.
Visited January 2023
Review titled Tynemouth Medical Practice
Replied on 31 January 2023
Dear Patient, thank you for taking the time to leave a review; positive feedback makes the team feel valued and all comments received on this site are shared with the whole team. We are delighted that you had such a positive experience and that all your needs were met in a timely and courteous manner, and that you found our service wonderful and efficient! Gabriella Calimandri (Practice Manager)
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Review titled Great at responding via Patchs
Rated 4 stars out of 5
by Zofia - Posted on 01 December 2022
Doctors and other staff at the practice are great at communicating through PATCHs. Their responses are very prompt in responding to queries and requests. It is so much easier than before to get a blood test referral, repeat prescription, or health advice. In general, each time when I need their help, they are responsive , efficient, and helpful.
Visited November 2022
Review titled Tynemouth Medical Practice
Replied on 02 December 2022
Dear Zofia, thank you for your comments. We are pleased you like our e-consultation tool PATCHs, and delighted you find the way we operate so efficient and responsive; this is what we work for! A duty doctor and another member of the team sit in front of PATCHs all through the day so that patients' needs can be assessed and addressed immediately. We appreciate you taking the time to write a review. Positive comments make us feel valued; all feedback received on this site is shared with our staff and I have passed on your comment to the team. Gabriella (Practice Manager)
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Review titled Efficient and Caring Nature towards Patients.
Rated 5 stars out of 5
by Herman Irish - Posted on 31 August 2022
In my personal experience I have found an efficient and Caring approach from my Practice Doctor together with Practice Duty Doctor, Practice Nurse and any members of the Reception team. I have visited the Medical Centre Several times in August 2022; regarding my three ailments. Each time I arrived at the Medical Centre's Reception it was busy but staff still carried out their duties under a lot of pressure with some clients who to my mind were quite trying. Very often the service was carried out with a smile which often was the very first one of the day so that raised my Well Being for the day; which is a great tonic when you're not quite at your best! My doctor always had a listening hear but always has always given me mindful advise when mapping out and settling with a method of approach regarding which ailment I have visited the Centre about. Practice Nurse was also very efficient being instrument in ensuring I was monitoring my condition and I am most grateful. Duty Doctor was most practical in helping me to negotiate some issues with advice on my health in a caring manner in how they spoke to consulted with me. Lastly I wish I could name names but looking at instructions for these type of feedbacks; it would make it Nil & Void but in my view would not take away from any other members of the Reception team or Staff or Medical Staff who are all valid and make valuable contributions at times under a great deal of pressure. I am most grateful to be on the patient list of a Medical Centre where individuals do their utmost to help and benefit the community it serves. Your efforts are appreciated.
Visited August 2022
Review titled Tynemouth Medical Practice
Replied on 01 September 2022
Dear Mr Irish Thank you for taking the time to post your feedback; we are delighted to hear of your positive experiences with the practice services and the medical care you received. We are very pleased that you found our clinical team to be supportive, efficient, and caring; we do aim to offer high quality service and a caring environment. It is nice to hear when we get it right. We also appreciate you noticing that our front-line staff is sometimes working under very stressful circumstances, and I'm happy to hear they were still able to offer patients a smile. I will ensure to share your comments with everyone at the practice; positive feedback makes us feel valued. Thank you!
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Review titled Helpful and efficient
Rated 5 stars out of 5
by Anonymous - Posted on 27 July 2022
Experienced first rate service from the reception and administration team at this practice today. Despite being very busy, both members of staff with whom we spoke took the time to listen to us, made sure they accurately gathered all the information they needed and then managed our needs carefully to completion as quickly as it was reasonably possible to do. The practice feels re-energised, re-focussed and re-equipped and utterly unrecognisable from how it appeared just a couple of years ago.
Visited July 2022
Review titled Tynemouth Medical Practice
Replied on 18 August 2022
Dear Patient Thank you for taking the time to write a review; we are delighted that you had such a good experience when you visited the practice. I am very happy to hear the positive feedback about our team and I will ensure to share this with everyone; positive comments make us feel valued. We really appreciate you noticing the changes we made in the past couple of years; we dedicated an incredible amount of work and energy to this, and it feels really encouraging that our patients are experiencing the improvements. Thank you Gabriella Calimandri (Practice Manager)
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Review titled Fab service
Rated 5 stars out of 5
by Happy patient! - Posted on 05 May 2022
Today I experience a wonderful service from Tynemouth. There had been a frustrating situation where I was wrongly sent to the North mid for X-rays. I had gone to the hospital expecting to have an X-ray on my ankle and told that that procedure is not done on soft tissue. So I went back to Tynemouth thoroughly upset spending time and money - the on- call Doctor was so wonderful. I was expecting to be told that I’d have to call up and make another appointment. He listened and reassured me that he would get me an appointment with the orthopaedic service and provide painkillers. He did both and I received an appointment for 2 weeks! He was so kind, thoughtful and totally relieved my anxiety. Thank you so so much!!!
Visited May 2022
Review titled Tynemouth Medical Practice
Replied on 06 May 2022
Dear Patient Thank you for your comments; we are delighted that you had such a positive experience at the practice! All feedback received on this site is shared with our staff and I have passed on this comment on to the Team. We appreciate you taking the time to write a review. Positive comments make the staff feel valued. Gabriella (Practice Manager)
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 April 2022
Very efficient friendly staff and caring doctors. No complaints. However, I would like more face to face consultations.
Visited April 2022
Review titled Tynemouth Medical Practice
Replied on 28 April 2022
Dear Patient, Thank you for your comments, all feedback received on this site is shared with our staff and I have passed this comment on to the people concerned. We appreciate you taking the time to write a review. Positive comments make the staff feel valued. With regards to face to face consultations, face to face appointments are allocated as per clinical need following an assessment by one of our GPs. This structure is in place as it improves patient access, it reduces appointment misuse and wastage, which in turn reduces treatment waiting times and efficiency. We understand that this way of working might require some adjustments for patients, COVID-19 has made the way for greater technological advancement in general practice and we have experienced first-hand the benefits of this advance through our migration to e-consultations. In light of the changing face of the pandemic, we will be managing patient booking via e-consultations but will keep the matter under review.