Two Rivers Medical Centre - Ratings and reviews
Reviews
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Review titled Compared to my previous practice this is Heaven sent.
Rated 5 stars out of 5
by Tony Maxfield - Posted on 17 January 2024
Have need to be seen three times and on each occasion,Staff and Doctors have been A number 1.Centre is clean warm and welcoming and if there is a fault with it have not found it.
Visited January 2024
Review titled Two Rivers Medical Centre
Replied on 19 January 2024
Many thanks for your supportive comments, it’s always lovely to hear when things have gone well Thank you for taking the time to leave us this feedback Debbie Lambe - Operations Manager
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Review titled Dreadful service on a home visit
Rated 1 star out of 5
by Teresa Martin - Posted on 17 July 2023
First home visit for my 30 year partner and next of kin. The second 17 July was less than satisfactory. During Jon's cancer 'journey' I have been his sole carer, with support from family and friends and the brilliant treatment from paramedics, oncology, nursing staff the list is never ending. I have showered him, fed him and helped him with medication. Jon will answer questions giving you what he thinks you want to hear. Never let the truth spoil a good story. And all have understood, we all know someone like that. Obviously this very inexperienced GP needs some retraining - yes I know who the individual is. I have lived Jon's cancer from the start. I started in the lounge with doctor and Jon. When he was asked about how much water he had drunk in the morning he gave an answer he thought she wanted. My response was that wasn't true at which point she told me I could tell my story later and I duly dismissed myself. Possibly her training with geriatic cancer patients and their carers (especially who know the patient) needs revisiting.
Visited July 2023
Review titled Two Rivers Medical Centre
Replied on 04 September 2023
Thank you for taking the time to leave us your feedback. We are sincerely sorry that you have had a bad experience. We are keen to continue to improve our service and so we would encourage you to follow our complaints procedure rather than this website. It is very difficult for us to investigate and respond to issues raised on NHS Choices in depth because of anonymity and word limits. If your complaint is something that you’d like us to follow up then please feel free to contact me at the practice. Debbie Lambe Practice Operations Manager
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Review titled No help whatsoever
Rated 1 star out of 5
by Danielle - Posted on 17 July 2023
The surgery's standards have dropped drastically over the last few months. Called for an appointment, got given an appointment for minor injuries clinic. Turned up, was seen late. No idea or clue, herbal remedy advice given. The person that saw me said that, he would need to liaise with the doctor and the doctor will be in touch that day as he was not qualified. It's 6 days later, still not heard a thing. Complete waste of time, took the day off work- I'm self employed, turned up early for appointment, still waiting for a doctor to call me and tell me what is going on. Needless to say I've registered at another doctors. Sometimes I can't even get an appointment for myself or kids. They've also removed the number system when queueing on the phone, so now if they busy, the call is cut off. No help whatsoever.
Visited July 2023
Review titled Two Rivers Medical Centre
Replied on 04 September 2023
Thank you for taking the time to leave us your feedback. We are sincerely sorry that you have had a bad experience. We are keen to continue to improve our service and so we would encourage you to follow our complaints procedure rather than this website. It is very difficult for us to investigate and respond to issues raised on NHS Choices in depth because of anonymity and word limits. If your complaint is something that you’d like us to follow up then please feel free to contact me at the practice. Debbie Lambe, Practice Operations Manager
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Review titled Lovely receptionist
Rated 4 stars out of 5
by Janice Goddard - Posted on 31 May 2023
I’ve just visited 2 Rivers medical practice at 18.20 on 31/5 to make an appointment & received really lovely & helpful service from the young lady on duty. I have to say that this has not always been my experience so wanted to feed this back as I was most appreciative of her calm, helpful & pleasant manner.
Visited May 2023
Review titled Two Rivers Medical Centre
Replied on 05 June 2023
Many thanks for your supportive comments, it’s always lovely to hear when things have gone well Thank you for taking the time to leave us this feedback Debbie Lambe - Operations Manager
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Review titled Fantastic person-centred service
by Twinsplustwo - Posted on 21 April 2023
Really grateful for the support from the practice for my parents over the past few years, and specifically around my father's recent passing and care for my mother with her unstable heart condition. Given the current demands on Primary Care, Two Rivers have gone above and beyond to provide a supportive, patient-focused (and family-focused) service. Thank you.
Visited March 2023
Provided by Care opinion
Review titled Two Rivers Medical Centre
Replied on 05 June 2023
Many thanks for your supportive comments, it’s always lovely to hear when things have gone well Thank you for taking the time to leave us this feedback Debbie Lambe - Operations Manager
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Review titled Great Team Work Response
Rated 5 stars out of 5
by Anonymous - Posted on 08 March 2023
Unexpectedly when out I Suddenly became giddy, anxious, unbalanced, and severely depressed and unable to cope I spoke to reception who organised a phone call within an hour, and on speaking to the nurse/doctor I was supported, calmed, reassured and diagnosed, a prescription was organised for collection within a couple of hours...just want to thank you all at 2 rivers, for your help and professional team work and empathy
Visited January 2023
Review titled Two Rivers Medical Centre
Replied on 05 June 2023
Many thanks for your supportive comments, it’s always lovely to hear when things have gone well. Thank you for taking the time to leave us this feedback Debbie Lambe - Operations Manager
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Review titled Great doctor
Rated 3 stars out of 5
by Anonymous - Posted on 02 December 2022
My visit with the doctor was very good the problem I have is that he said to make an appointment for a months time but when I tried to do this I was good by receptionist that they can't book in advance and I have to ring on the day to make the appointment. Hearing in mind that I had already rung the surgery and held on for almost an hour & half to make this appointment I think it's very bad that you can't then make an appointment as the doctor requested
Visited November 2022
Review titled Two Rivers Medical Centre
Replied on 20 December 2022
Thank you for taking the time to leave us your feedback. We are sincerely sorry that you have had a bad experience. We are keen to continue to improve our service and so we would encourage you to follow our complaints procedure rather than this website. It is very difficult for us to investigate and respond to issues raised on NHS Choices in depth because of anonymity and word limits. If your complaint is something that you’d like us to follow up then please feel free to contact me at the practice. Debbie Lambe Practice Operations Manager
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Review titled Very helpful experience
Rated 4 stars out of 5
by Issy W - Posted on 29 September 2022
The first time I had seen a doctor for years, and I was pleased to find was able to book an appointment by phone fairly easily and got one for the next day. I saw the GP at the arranged time and she was friendly, efficient and helpful. Very happy with the service.
Visited September 2022
Two Rivers Medical Centre has not yet replied.
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Review titled Really poor service - passed around rather than helped
Rated 1 star out of 5
by James - Posted on 05 August 2022
I've been with this practice for 2 years now and have never seen or spoken to the same person more than once. It takes at least 30 mins to get through to reception (they have now removed the notification of what number you are in the queue whilst on hold as it is often more than 30 people). When you do get an appointment, you get referred to someone else, who then tells you they are unable to help and suggest that you call reception at 8am and start the process again. It's humiliating and embarrassing. I appreciate the NHS is under a lot of pressure at the moment, but the processes at this surgery are not working and it seems the only thing they are focused on is gatekeeping and restricting access to clinicians.
Visited August 2022
Review titled Two Rivers Medical Centre
Replied on 11 August 2022
Thank you for taking the time to leave us your feedback. We are sincerely sorry that you have had a bad experience. We are keen to continue to improve our service and so we would encourage you to use follow our complaints procedure rather than this website. It is very difficult for us to investigate and respond to issues raised on NHS Choices in depth because of anonymity and word limits. We have a variety of clinicians working at Two Rivers Medical Centre. These include Physiotherapists, a Social Prescriber, a Women's Health Nurse Specialist and a Pediatric Nurse Practitioner. It may be that the clinician you originally saw referred you to one of these clinicians with more specialist knowledge. We removed the place number from the call queue as it was not a true reflection of the average waiting time. Our call queue holds up to 50 patients and at 08:00 when our appointments are released it often reaches, or nearly reaches, this maximum level. The telephone calls at this time of the morning tend to be processed quicker due to the nature of the patient requests. Whereas, in the afternoon you may be in a lower place in the call queue but experience a longer waiting time due to the more complex queries we get at this time of the day. If your complaint is something that you’d like us to follow up then please feel free to contact me at the practice. Jessica Gaskell Deputy Operations Manager
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Review titled Great care given to my children
Rated 5 stars out of 5
by Anonymous - Posted on 17 May 2022
I have recently needed to visit to surgery on two separate occasions for my 2 children. I have seen the same practitioner on both occasions who was very accommodating, helpful, calm and caring towards the children. I feel the care we received was outstanding from start to finish. Thank you
Visited May 2022
Review titled Two Rivers Medical Centre
Replied on 18 May 2022
Many thanks for leaving your supportive comments; it's always lovely to hear when things have gone well. Thank you for taking the time to leave us this feedback. Jessica Gaskell, Deputy Operations Manager.