Turner Road Surgery
The Primary Care Centre, Turner Road, Colchester, CO4 5JRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 25 April 2025
I am writing to inform you that I have chosen to leave your practice, and I feel it is important to share the reasons behind this decision in the hope that it may help improve the experience for others. Trying to access care at your surgery has become increasingly difficult and frustrating. On multiple occasions, I have had to make hundreds of phone calls—up to 300 times—just to get onto the call waiting list for an appointment. It should not be this hard to access basic healthcare. While I would like to acknowledge that some of your reception staff are kind and helpful, there are unfortunately others who seem to go out of their way to be unhelpful and obstructive. Communication with the surgery is virtually impossible. This morning was a perfect example: I had a 9:00 am appointment but was stuck in extremely bad traffic. I spent 45 minutes on hold trying to let you know I was running late—no one answered. On arrival, there was no available parking and cars were queuing. Again, there was no way to inform anyone of the situation. Referrals take far too long, and the lack of basic common sense in the processes is staggering. I’ve had doctors advise me to book a follow-up appointment in a month’s time—only to be told this is impossible as appointments can only be booked two weeks in advance. Test results are never proactively communicated, leaving patients to chase endlessly for answers. This is not the standard of care patients should have to accept. I do not require a response, as I have already moved to another surgery. But I sincerely hope these concerns are taken seriously and that steps are taken to drastically improve your systems and communication going forward.
Visited April 2025
Turner Road Surgery has not yet replied.
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Review titled Amazing GP
Rated 5 stars out of 5
by Anonymous - Posted on 17 April 2025
I cannot praise my GP enough. This related to a recent diabetic check I had. This surgery has lots of doctors, but the important checks are always with your named GP, so they know you and can understand your journey. Mine has been amazing and I feel very grateful to have her.
Visited April 2025
Turner Road Surgery has not yet replied.
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Review titled Dreadful. Avoid
Rated 1 star out of 5
by Anonymous - Posted on 05 February 2024
This practice doesn't have the capacity to care for the quantity of people it needs to serve. It is also being run poorly by the current private owners. I spent two days trying to get an appointment, only to be told I could have one in a fortnight. They ignored the request from 111 to provide an urgent appointment. I phoned at 0800 and was 22nd in the queue, when finally answered, there were no further appointments. So there were 21 or fewer appointments available that day?? I have phoned at 0800 for an appointment and been on hold for close to two hours- 48th in the queue. The reception staff are rude and unhelpful. The NHS needs to step in and remove this practice from the current owners and provide more clinicians. Clearly they cannot cope.
Visited February 2024
Turner Road Surgery has not yet replied.
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Review titled Call answer time is far too long
Rated 1 star out of 5
by Anonymous - Posted on 09 October 2023
Good morning I don't normally complain, but if something could be done about the time in which it takes for the practice to answer a call it would be a massive improvement. I called on the 3rd October 2023 and it took 1hr and 22 mins to answer my call which really isn't good. My wife has also been on the phone this morning for over an hour and still not been spoken to. I do appreciate the NHS is probably maxed out but when wanting to talk to your local doctors it really is quite frustrating when having to wait that long.
Visited October 2023
Turner Road Surgery has not yet replied.