Tudor Practice Stockland Green - Ratings and reviews
Reviews
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Review titled great help under difficult circumstances
Rated 5 stars out of 5
by mr martin welsh - Posted on 11 March 2024
I would like to thank all the staff with the help in getting my sons meds prescription to him in short time due to exceptional circumstances
Visited March 2024
Review titled Tudor Practice Stockland Green
Replied on 13 March 2024
Thank you for your lovely review Mr Martin. All our staff try to respond to all request the best they can possible do...I will pass on your comments to all those invoved they will really appreciate this...Many thanks Practice Manager
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Review titled Its run excellent only down fall is lack of staff
Rated 3 stars out of 5
by Jamie Bagnall - Posted on 16 January 2024
I afto say what I see this place is excellent the only down fall is lack of staff why I say lack of staff I am still waiting access to my online records on the app and when you attend the surgery and wait to see the receptions regarding ur enquiry all bookin the receptionist is always answering the phone bless the receptionist I feel sorry for her like multitasking I believe it should be one on the phone and one for bookings in doctors are great nurse are also great they write to u and let u know you are due an annual review
Visited January 2024
Review titled Tudor Practice Stockland Green
Replied on 18 January 2024
Thank you Jamie for your lovely review. We will look into why you havent received access to your records. The receptionist all multitask but if they feel they are busy on the desk they will ask a colleague to take the calls in the admin office. I am sorry you had to wait to be dealt with at the desk, I will reitterate to them to contact colleagues when they are busy. All our staff Clinical and admin all strive to do the best they can to support our patients, and I will pass on your lovely comments. Thank you Practice Manager Tudor Practice.
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Review titled Appointment was cancelled staff did not cancel a day before
Rated 1 star out of 5
by Jamie Bagnall - Posted on 18 September 2023
Received a letter saying I missed an appointment when I cancelled a day before the appointment as I had an outpatient appointment at city hospital on the day if receptionist not canceling appointments as asked why are patients getting warnings please remove warning all I will move practice
Visited September 2023
Review titled Tudor Practice Stockland Green
Replied on 19 September 2023
Dear Jamie I am sorry you needed to leavea 1* review...we have listen to you phone call and there was no mention about cancelling your appointment...all appointments can be cancelled via the link on the reminder...We are sending letters to all patients who DNA appointments as this is a cost to the NHS and an apointment wasted when it could have been used for someone else...after 3 DNAs then the patient will be removed from our list as per our policy...I am sorry you feel you need to move practice but if you feel strongly about receiving these letters then we understand...Practice Manager
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Review titled Excellent Service
Rated 5 stars out of 5
by P.Walker - Posted on 02 June 2023
Recently visited my GP for test results and to discuss my future management, my GP was very thorough in explaining the results and my options. I am grateful to him and the whole team for the excellent service received.
Visited May 2023
Review titled Tudor Practice Stockland Green
Replied on 06 June 2023
Dear P Walker Thank you for such a lovely 5* review..All the staff at Tudor Practice Stockland Green do try to ensure all our patients have the service both clinically and administratively that they would expect and are very professional in what the do. I will ensure your comments are fedback to all the staff. thank you again The Practice Manager