Triangle Group Practice - Ratings and reviews
Reviews
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Review titled Cannot get through on the phone
Rated 1 star out of 5
by Anonymous - Posted on 11 November 2022
I am a stroke patient and have concerns about my blood pressure. For the last 3 mornings, I have tried to get a phone appointment, starting just before 8am and ringing continually till after 8.30. I just can't get through. I suppose I'll have to go to A&E instead. Shocking.
Visited November 2022
Review titled Triangle Group Practice
Replied on 22 November 2022
Dear Patient, thank you for your feedback. I am sorry that you could not get through on the telephone the other day as we were busy with other patients calls. If you have access to the internet I recommend you try to contact us via the "Ask First" portal as appointments are also available to book this way. There is a link on our website www.trianglegrouppractice.co.uk We encourage all patients to use this as the telephones are always busy at 8:00 o'clock in the morning and there are only so many staff that can answer the calls. John Smith Practice Manager
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Review titled Lovely Doctors, Terrible Receptionists
Rated 2 stars out of 5
by Anonymous - Posted on 16 November 2022
If you can get to see a Dr at this practice, they are brilliant. However, getting an appointment with a Doctor means navigating the receptionists and I have yet to encounter a pleasant one at this practice. They don’t seem to realise they are there to serve patients who are unwell and requiring medical assistance. Instead of being kind, courteous and helpful, they seem to go out of their way to be as unhelpful and rude as possible. They speak down to patients as though they hold the power to award appointments to those they feel are deserving of one. It’s all very sad and unnecessary but it’s a culture at this practice that needs to change. Treat people the way you like to be treated is a good place for these receptionists to start.
Visited November 2022
Review titled Triangle Group Practice
Replied on 22 November 2022
Dear Patient thank you for your feedback. I am sorry that you have had a bad experience when dealing with Reception and I will take your comments on board and these will be discussed in full at our Training session that begins this afternoon, 22nd November. It is important that we can learn from our mistakes to make things better for the future. I sincerely hope that the next to you interact with our Receptionists that your experience is much improved. John Smith Practice Manager
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Review titled Excellent practice. Spoke to GP and pharmacist
Rated 5 stars out of 5
by Mrs Khan - Posted on 13 October 2022
Dear Triangle Practice, I am not sure why other reviews are negative about this practice. I understand the pressures on the NHS are already high, and sometime patients expectations can be unrealistic too. My parents and I have been a patient at this practice for over 14 years. The young male doctor and the rest of the team have been fantastic. My parents usually see him who has always been a pleasure to speak with, my father has a learning disability and she has always been extremely patient. Recently my dad had a consultation with the new pharmacist over there. I did not know GP's now have pharmacists, but I just wanted to express my thanks to him also. All of dad's medication related questions were answered and dealt with promptly and has not had problems getting meds on time. My dad is a lot more confident with taking his medications now and has not experienced any issues with his blood pressure too. Please pass on my thanks to your pharmacist and GP and admin team. I would highly recommend this practice and always have.
Visited October 2022
Review titled Triangle Group Practice
Replied on 14 October 2022
Dear Mrs Khan, thank for your kind comments which is really appreciated by everyone here at the Surgery. I will of course pass them on to everyone. John Smith. Practice Manager
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Review titled A GP surgery that actually cares. Thank you all
Rated 5 stars out of 5
by Cheryl Robinson - Posted on 31 October 2022
Just wanted to write a few words of appreciation. Excellent team at Triangle. My mum has been well looked after over here, I have recently moved my mum to this practice from another one down the road, and must say Triangle has been great so far. Recommend to all my friends and family. I always get her appointments and vaccines on time. Recently has had several catch-up calls about her medication review and blood pressure follow-up too. Great work guys.
Visited October 2022
Review titled Triangle Group Practice
Replied on 01 November 2022
Dear Cheryl, Thank you for your feedback it is much appreciated by everyone here at theTriangle John Smith Practice Manager
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Review titled A very worrying experience
Rated 1 star out of 5
by Mr Johnson - Posted on 07 July 2022
Doctors are at best average, they don't read their system that well before the telephone only appointment system, which means you have to remind them what's on your medical record and when it was added, not so bad if you know awful if you don't as they claim not to have time to look even if it could be vitally important. Furthermore the chances of actually seeing a doctor are slim, to none even when you insist on seeing a doctor instead of a call. Disabled parking does exist but its inaccessible as the car park is full of what appears to be vehicles belonging to Surgery Staff, that normally means you cannot get into the space at all, so have to park on the street if you can find a space or try and find a car park miles away and travel in. I can't comment on the nurses as I haven't seen one since joining Unfortunately the rest of the practice are really bad, when trying to deal with a reception member they weren't listening at all, they were too busy moaning about how awful their life at work was. That very unprofessional! They gave the impression they were prisoners never allowed to leave the building to see their family members
Visited July 2022
Review titled Triangle Group Practice
Replied on 21 October 2022
Dear Mr Johnson. Thank you for the feedback. I am confused that you mention Disabled parking does exist but its "inaccessible as the car park is full". We do not have a disable parking space in our car park which is only available for Doctors. There is a Public Car Park directly opposite with Disabled Parking Bays. You would not have to find a car park miles away as there are always spaces available as its hardly used. Are you confusing our surgery with another with a similar name?