Trelawny Surgery - Ratings and reviews
Reviews
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Review titled Very very poor
Rated 1 star out of 5
by Teresa Gulliver - Posted on 17 January 2024
My mum was very unwell with a suspe ted chest infection. I spent 35 minutes on hold to the surgery with the hope of getting an urgent gp appt for her. When call eventually answered i was told no doctors available and i will need to take her to a and e or minor injuries unit. This is not the first issue she has had being seen by a doctor for genuine ailments. How they are now rated good by the cqc i do not know. Forced to take up valuable time at minor injuries unit to get a prescription of antibiotics.
Visited January 2024
Review titled Trelawny Surgery
Replied on 24 January 2024
Dear Teresa, Thank you for taking the time to provide feedback about your mum's care and I am sorry that she has had this experience. If you have not already done so please email d-icb.mayflower.feedback@nhs.net providing your mums details and I will look into the issues you have raised with your mum's consent. I look forward to hearing from you should you wish me to look into your concern. Kind regards, Jo Beniston, Head of Clinical Governance.
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Review titled Prescription box
Rated 2 stars out of 5
by Anonymous - Posted on 21 August 2023
On 2 occasions now I have put my prescription in the box outside of trelawney surgery and this ha not been processed and had to travel to sterling Rd to be told to contact prescription using the phone provided which took 30 minutes to get through. To be told they hadn't received my request for my prescription. No face to face conversations anymore I feel sorry for the frail patients I don't know how they manage.
Visited June 2023
Review titled Trelawny Surgery
Replied on 29 August 2023
Dear Patient, Thank you for taking the time to write your review. I am sorry that you have had issues with your prescription request. I will pass your feedback to the relevant team. In order for me to resolve the issue going forward, I would be grateful if you could contact me directly at d-icb.mayflower.feedback@nhs.net or via our online form on our website under "Have your say". This will allow me to look at your case specifically. Thank you once again for providing this feedback and I look forward to hearing from you directly. Yours sincerely, Jo Beniston, Head of Governance and Improvement.
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Review titled It has been more Worst after new management
Rated 1 star out of 5
by Anonymous - Posted on 18 July 2022
They just don't care everytime they messed up and say due to lack of staff I never had good experience in this practice since I registered here but has been more worst after new management Never gave you appointment even for child they just don't care eveytime I ended up calling 111 then 111 called then after only they doctor or nurse will call will even you called in the morning 8 am their appointment for the day is closed they just fooled people easily nobody called gp unless you really need to be seen by someone . I won't recommend them in 1% ,registered with them but they never gave you appointment luckily even you got appointment they will send you in other practice
Visited July 2022
Review titled Trelawny Surgery
Replied on 26 September 2022
Thank you for taking the time to leave a comment on our page. We are sorry to hear that you have not had a good recent experience with the surgery. For us to investigate your concerns, please contact the surgery 01752 982200 to discuss with the Site Manager, as we are unable to contact you without any details. Thank you. Mayflower Medical Group