Tower House Surgery
169 West Wycombe Road, High Wycombe, Buckinghamshire, HP12 3AFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Trusted, caring practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 June 2023
I had cause to contact Tower House again for the first time in over a year and my experience continues to be excellent. Their telephone system allows for a call back without losing your place in the queue, and I got to speak with a doctor with a couple of hours of speaking with the receptionist. The doctor had a lovely warm manner and made me feel much better just knowing I was in safe, caring hands. She made a series of recommendations on how to help me and I am confident in these. Really great service from a practice I have really learnt to trust. Thank you
Visited June 2023
Review titled Tower House Surgery
Replied on 05 July 2023
Dear patient, Thank you for taking the time to give your feedback. The new telephone system has been in place a few months now and we have received very positive feedback about how much easier it is when calling in to get a call back from the reception team without loosing your place. We understand how frustrating it use to be having to stay on the line. I am glad you were able to speak to the doctor and felt comfortable with the advice given. I will pass your comments on to the team. Many thanks Beth Sergiou Practice Manager