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Tower House Practice

St. Pauls Health Centre, High Street, Runcorn, Cheshire, WA7 1AB

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Reviews

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  1. Review titled Poor service Receptionist rude

    Rated 1 star out of 5

    by Anonymous - Posted on 15 May 2025

    I have had yet again the most unpleasant experience from the firing squad aka your receptionist she was rude and abrupt and practically calling me a liar on the call, I could also hear another call going on in the background and yet again it was a receptionist arguing with someone on a call. These receptionists need to understand they are only receptionist and not medical professionals so shouldn’t be acting like they are. It would be fantastic and would help the practice massively if they had some training on attitude and empathy they are rude and abrupt!!!!!!

    Visited May 2025

    Report as unsuitable

    Review titled Tower House Practice

    Replied on 20 May 2025

    I am so sorry to learn of your experience with our reception staff. Our receptionist's are trained Care Navigators to help direct you to the most appropriate person to deal with your request and therefore do have to ask for clinical information relating to your problem. Strict protocols are followed set by our GP's. All Care Navigators receive rigorous training in customer care and care navigation. All of our telephone calls are recorded for training purposes and also to help us deal with comments of this nature. If you would like to discuss this further please contact our Reception Manager or Practice Manager where we can look into this matter further and investigate your call made to the practice. Many thanks

    Report as unsuitable