Tower Family Healthcare
16 Market Street, Tottington, Bury, BL8 4ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good doctoring
Rated 4 stars out of 5
by Mick T - Posted on 21 May 2024
The Dr who home visited my father was so professional, understanding and calm throughout his visit. He sorted out the things he said he would and without any delay might I add.
Visited May 2024
Review titled Tower Family Healthcare
Replied on 21 May 2024
Dear Mick, Thank you for the lovely feedback on your recent experience. We are delighted to hear when patients are pleased about the service or want to say thank you to a member of our team. The feedback has been shared with everyone involved. Kind regards Sally Webster - Compliments and Complaints Manager
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Review titled Not holding out much hope
Rated 1 star out of 5
by Joanne Trueman - Posted on 25 May 2024
I have had numerous poor experiences with Tower. The most recent being yesterday, rang at 8am, frustrating listening to all the messages when I just want to speak to someone. Accepted the offer of a callback, 98 in the queue!!! Finally got my callback to be told “sorry no appointments available today you need to ring at 8am” 🤬. The receptionist advised - Try the pharmacy, Ring 111, Ring the out of hours tomorrow 🤷🏼♀️. Out of hours doctors do not have access to your medical records so are quite often unable to help 😡. Tottington used to be a great surgery, very personal, friendly, knowledgeable about their patients, not anymore, now you have to get through the ‘trained’ reception team 🤦🏼♀️ the medically UNTRAINEd reception team who get to decide whether your request is urgent or NOn-urgent.
Visited May 2024
Review titled Tower Family Healthcare
Replied on 28 May 2024
Dear Joanne, Thank you for taking the time to provide feedback on your recent experience. We welcome all feedback from out patients to tell us what we are doing right and what we can do to improve the services we provide. If you would like us to look into this matter for you, please do not hesitate to get in touch. You can find the contact details for our Compliments and Complaint team via our website: https://towerfamilyhealthcare.co.uk/patient-info/complaints-compliments/ Thank you Kind regards Sally Webster - Compliments and Complaints Manager
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Review titled Wonderful Doctor
Rated 5 stars out of 5
by Isabel Clarke - Posted on 04 June 2024
I contacted the surgery regarding my husband who has dementia. I was spoken to by a Dr who listened patiently and said he would send someone from the mental health team to do an assessment. He rang back 2 minutes later to say the mental health team couldn't visit for weeks and he would come to the house and do the assessment himself. He gave me a time and arrived promptly. He is now able to prescribe medication for my husband once the nurse has been to take some blood. He has also notified the Social welfare mental health team to visit me and discuss my options. This doctor is a remarkable and compassionate man and an asset to your surgery.
Visited May 2024
Review titled Tower Family Healthcare
Replied on 07 June 2024
Dear Isabel, Thank you so much for taking the time to provide feedback on your recent experience. We are delighted to hear when patients are pleased about the service they have received or want to say thank you to a member of our team. We will share your feedback with the individual involved. Kind regards Sally Webster - Compliments and Complaints Manager
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Review titled Great staff and doctors
Rated 5 stars out of 5
by Carol nolan - Posted on 01 May 2024
I am a bed ridden patient and from day one of coming home the staff and doctors have been amazing patient and kind I rang the surgery last week and within two hours a doctor had rang me back and prescribed antibiotics which was delivered next day
Visited April 2024
Review titled Tower Family Healthcare
Replied on 02 May 2024
Dear Carol, Thank you so much for taking the time to provide feedback on your recent experience. We love to hear when patients are pleased about the service they have received or want to say thank you to a member of our team. I have shared your feedback with everyone involved and they are delighted, thank you. Kind regards & best wishes Sally Webster - Compliments and Complaints Manager.
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Review titled Fast Prescriptions
Rated 4 stars out of 5
by Anonymous - Posted on 18 April 2024
My midwife sent an email to the practice advising iron tablets, and from processing to prescribing, it was all done within 24 hours, with a text message from the doctors about the prescription being sent. I was very impressed!
Visited April 2024
Review titled Tower Family Healthcare
Replied on 18 April 2024
Dear patient, Thank you for sharing your feedback on your recent experience. We love to hear when patients are pleased about the service they have received or want to thank you to a member of our team. We share all feedback with Tower Family Healthcare staff members, and I know they will be delighted with the lovely comment. Kind regards Sally Webster - Compliments and Complaints Manager
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Review titled Great Innovation
Rated 5 stars out of 5
by Susan Storey - Posted on 18 April 2024
No longer have to wait in telephone queue due to new innovation of ring back where you receive a text message to let you know where you are in the queue. Rang today to make an appointment, knew exactly where I was in the queue by checking my text. My call back came fairly quickly and appointment all sorted. Great service well done Tower !
Visited April 2024
Review titled Tower Family Healthcare
Replied on 19 April 2024
Dear Susan, Thank you for taking the time to provide feedback on your recent phone call experience. We love to hear when patients are pleased about the service or want to say thank you to a member of our team. We will share your feedback with everyone involved. Thank you Kind Regards Sally Webster - Compliments and Complaints Manager
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Review titled Need to be on your last legs
Rated 1 star out of 5
by Ellie Trueman - Posted on 25 May 2024
Rang the surgery to request some blood tests, told the receptionist my symptoms and that I thought it might be IBS or Coliec disease. Although she could see on my record that I had been to A&E days before, she replied “As it is Not Urgent !! I will get the nurse to call you next Tuesday 🤦🏼♀️. Rang my mum in tears who ended up demanding to speak to my own surgery and then to complaints and complaints manager (not a typo). My doctor receptionist was very helpful and triaged her more urgently. Doctor rang later that evening, examined over the telephone 🤦🏼♀️, advised blood tests, but still no offer of Face to Face. Wednesday ended up back in A&E, outcome possible Gastrointestinal. Third visit on Saturday resulted in ultrasound and waiting for endoscopy 🤷🏼♀️…,, Not Urgent 🤔 absolute waste of time 😡
Visited April 2024
Review titled Tower Family Healthcare
Replied on 30 May 2024
Dear Ellie, Thank you for taking the time to provide feedback on your recent experience. We do welcome all feedback to tell us what we are doing right and what we can do to improve the services we provide to our patients. Thank you for giving us the opportunity to look in to and resolve your concerns. If you need to get in touch with us in the future about new concerns, you can reach our Compliments and Complaints team. You can find out more information via our website: https://towerfamilyhealthcare.co.uk/patient-info/complaints-compliments/ Kind regards Sally Webster Compliments and Complaints Manager
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Review titled Quick to respond
Rated 4 stars out of 5
by mary - Posted on 18 March 2024
I had a call back from a GP at 5:25 & he promised I would have someone from physio call me next day. After a couple of phone calls the next day I was seen by a lovely physiotherapist, had a half hour session & was emailed some exercises to do at home. A great big thankyou to everyone that dealt with me.
Visited March 2024
Review titled Tower Family Healthcare
Replied on 19 March 2024
Dear Mary, Thank you for taking the time to provide feedback on your recent physiotherapists appointment. We are delighted to hear when patients are pleased about the service they have received or want to say thank you to a member of our team. We will share your feedback with everyone involved. Kind regards, Sally Webster - Compliments and Complaints Manager
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Review titled Wonderful practice
Rated 5 stars out of 5
by Louise French - Posted on 19 February 2024
Been with this practice a long time. Never had a problem with appointments and staff always obliging. Recently had a health scare involving further tests at hospital and the Gp and Reception staff went above and beyond to reassure me and get everything done in a timely way so I could go on a long planned trip of a lifetime. I cannot praise them enough and am still grateful for their help
Visited February 2024
Review titled Tower Family Healthcare
Replied on 20 February 2024
Thank you, Louise, for taking the time to provide your lovely feedback on your recent experience. We love to hear when patients are pleased about the service they have received or want to say thank you to a member of our team. We will share your feedback with everyone involved.
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Review titled Good medical service
Rated 5 stars out of 5
by george michael horwood - Posted on 27 February 2024
Had appointment with physiotherapist that was good. He was concerned with some issues with my health and after his session he asked me to wait in the surgery until he could get a doctor tom see me. A doctor did see me , after an examination did reassure me about the concerns.
Visited February 2024
Review titled Tower Family Healthcare
Replied on 19 March 2024
Dear George, Thank you for taking the time to provide feedback on your recent experience. We love to hear when patients are pleased with physiotherapist & GP services. We will share your feedback with everyone involved. Thank you, kind regard Sally Webster - Compliment and Complaints Manager