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Tower Family Healthcare - Greenmount - Ratings and reviews

Reviews

Displaying 1 to 3 of 3

  1. Review titled Telephone madness

    Rated 1 star out of 5

    by Very unhappy patient - Posted on 20 March 2024

    I have been trying to speak to Greenmount Practice on the telephone. I rang today at 12:15, was on hold for over 30 minutes to then receive the information that i was over 30th in the queue! I have just tried again at 13:30, been on hold again for over 30 mins and i am still above 30th in the queue. If you have no access to the internet how are you expected to even speak to a receptionist let alone a GP!!!

    Visited March 2024

    Report as unsuitable

    Review titled Tower Family Healthcare - Greenmount

    Replied on 21 March 2024

    Dear Patient, Thank you for taking the time to provide feedback on your recent experience. We welcome all feedback from our patients to tell us what we are doing right and what we can do to improve the services we provide. If you would like us to look into this matter for you, please do not hesitate to get in touch. You can find the contact details for our Compliments and Complaints teams via our website: https://towerfamilyhealthcare.co.uk/patient-info/complaints-compliments/ Kind regards Sally Webster - Compliments and Complaints Manager

    Report as unsuitable

  2. Review titled Poor service

    Rated 1 star out of 5

    by Anonymous - Posted on 20 March 2024

    I saw a male GP in relation to extensive ongoing menopause symptoms, he told me that at the age of 48 I was too young for menopause and offered no treatment, however NICE guidelines state that any woman over the age of 45 displaying menopausal symptoms should automatically be offered hormone replacement therapy

    Visited October 2022

    Report as unsuitable

    Tower Family Healthcare - Greenmount has not yet replied.

  3. Review titled Dismissive

    Rated 1 star out of 5

    by Anonymous - Posted on 27 June 2022

    Called today to book a telephone appointment with the doctor. Informed by the receptionist that this is no longer possible. It is compulsory to contact the doctor online and for the doctor to choose whether to contact the patient or not. Should the doctor deem to contact the patient, the patient cannot specify a time. Dreadful.

    Visited June 2022

    Report as unsuitable

    Tower Family Healthcare - Greenmount has not yet replied.