Tollgate Medical Centre
220 Tollgate Road, London, Greater London, E6 5JSContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Tollgate Medical Centre.
Reviews
-
Review titled Tollgate medical centre
Rated 3 stars out of 5
by G James - Posted on 15 June 2023
Not as good as it used to be hardly ever get to see the same gp twice in a row so you have to explain all over again
Visited June 2023
Review titled Tollgate Medical Centre
Replied on 09 August 2023
Dear Mr James, Thank you for your feedback, continuity if care is important to us at Tollgate and although it is not always possible to see the same GP (this will also depend on the urgency of the problem) we do advise patients to mention on the online form which GP they would prefer to see and we will try our best to accommodate your request. Yours Sincerely, William- Operations Manager
-
Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 July 2023
Whenever I have needed to use the practise, I have found the Doctors, Nurses and Receptionist staff to be very friendly and helpful. The only improvement that would be appreciated is reducing the phone waiting time to speak with reception. Thank you for your constant support and hard work!
Visited June 2023
Review titled Tollgate Medical Centre
Replied on 09 August 2023
Dear Patient, Thank you for taking the time to leave us feedback, this is often a real boost for our staff. I am pleased to read you are happy with the service you have received. Yours Sincerely, William- Operations Manager
-
Review titled Good clinicians
Rated 4 stars out of 5
by Jackie Merrett - Posted on 21 June 2023
Booking system long winded with callbacks to make appt. Too many conditions on times certain requests can be made. Online request system does not operate after certsin time. Once there, very good clinicians.
Visited June 2023
Review titled Tollgate Medical Centre
Replied on 09 August 2023
Dear Jackie, Thank you for taking the time to leave us a review, we use the system we have to ensure patients problems are dealt with by the most appropriate person, previously when appointments were being booked by the patient, waiting times were 4-5 weeks and wrong appointments were being booked. We now have various different clinicians at the practice including Clinical Pharmacists and Paramedics and our waiting times are far shorter. The opening times for the online forms are staggered to ensure safety but are open for 6 hours per day, opening times are stated on our website. If you need help to navigate the online system please ask reception for help. Yours Sincerely, William -Operations Manager
-
Review titled Very good attendance
Rated 5 stars out of 5
by Ricardo Pinto - Posted on 22 June 2023
Very profissional and quickly attendance! My problem was sort it out,well done.Feed back between receptionist and doctor,was quickly and efficient.
Visited June 2023
Review titled Tollgate Medical Centre
Replied on 09 August 2023
Dear Mr Pinto, Thank you for taking the time to leave us feedback, this is often a real boost for our staff. I am pleased to read you are happy with the service you have received. Yours Sincerely, William- Operations Manager
-
Review titled Understanding Dr's
Rated 5 stars out of 5
by Chris Stacey - Posted on 13 June 2023
Afternoons tend to be very busy, but the service is very good. The two male Dr's I have seen recently both listen and care, they understand your issues and don't fob you off with pills. I'm so impressed with the level of care. The booking website has room for improvement
Visited June 2023
Review titled Tollgate Medical Centre
Replied on 09 August 2023
Dear Mr Stacey, Thank you for taking the time to leave us feedback. I am pleased to read that you are happy with the service and care you have received. We are constantly reviewing our systems and have recently introduced a new practice website which is easier for patients to navigate, the booking system remains but I can assure you that we are actively exploring other options. Yours Sincerely, William- Operations Manager