Tollgate Medical Centre - Ratings and reviews
Reviews
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 11 July 2023
My son wasn’t feeling very well and as soon as I explained the situation the doctor called me. After 30 minutes later my son was seen by doctor which made me feel assured as a parent.
Visited July 2023
Review titled Tollgate Medical Centre
Replied on 09 August 2023
Dear Patient, Thank you for taking the time to leave us feedback, this is often a real boost for our staff. I am pleased to read you are happy with the service you have received. Yours Sincerely, William- Operations Manager
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Review titled Great gp
Rated 4 stars out of 5
by Asma - Posted on 01 August 2023
The GP was very friendly and was listening to me and my problems and was trying her best to explain. It made me feel better. Thank you
Visited July 2023
Review titled Tollgate Medical Centre
Replied on 09 August 2023
Dear Asma, Thank you for taking the time to leave us feedback, this is often a real boost for our staff. I am pleased to read you are happy with the service you have received. Yours Sincerely, William- Operations Manager
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Review titled Quick response, friendly GP
Rated 4 stars out of 5
by Anonymous - Posted on 12 July 2023
Understands the issue , quickly response to situation, friendly and warm service. NHS is a Great healthcare system. Great !
Visited July 2023
Review titled Tollgate Medical Centre
Replied on 09 August 2023
Dear Patient, Thank you for taking the time to leave us feedback, this is often a real boost for our staff. I am pleased to read you are happy with the service you have received. Yours Sincerely, William- Operations Manager
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Review titled Very receptive to my needs
Rated 4 stars out of 5
by Anonymous - Posted on 06 July 2023
Was very upset & at the time was feeling very emotional & not feeling myself & I was seen by a Dr as was anxious
Visited July 2023
Review titled Tollgate Medical Centre
Replied on 12 July 2023
Dear patient, Thank you for taking the time to leave us a review, your comments are valued. We are pleased to read that you were seen by a GP and hope you are feeling better. Yours, William- Operations Manager
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Review titled The doctors l saw went above and beyond for me
Rated 4 stars out of 5
by Anonymous - Posted on 11 July 2023
The reception lady was not good but the doctor squeezed me throw and l approached it as l was not really well. I went back for review and the doctor l saw was thorough and am so grateful
Visited July 2023
Tollgate Medical Centre has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Jacki - Posted on 28 July 2023
I’ve always been lucky to get a appointment all your staff have been helpful.And your doctors and nurses have gone beyond and above with my needs
Visited July 2023
Review titled Tollgate Medical Centre
Replied on 09 August 2023
Dear Jacki, Thank you for taking the time to leave us feedback, this is often a real boost for our staff. I am pleased to read you are happy with the service you have received. Yours Sincerely, William- Operations Manager
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Review titled Access to make appointments
Rated 2 stars out of 5
by Jim Carter - Posted on 10 July 2023
I was instructed by Newham General Hospital to call today for results after a endoscopy procedure. Apparently still with doctors. This is fine. However no feedback because it maybe fine doesn't help the anxious patients waiting for results. Go back to the diary system when we can book an appointment., not this online form filling system. What ever happened to calling the practice. 4 positions available at reception but only 2used???. I could go on. The set up is the problem, not so much the doctors. Remove the online booking procedure, employ staff to take a five minute call, not wait ages to connect with someone. Phone bills! We were constantly told that covid was an issue now it's staffing. Get it right.
Visited July 2023
Review titled Tollgate Medical Centre
Replied on 09 August 2023
Dear Mr Carter, Thank you for your feedback, I have taken a look at our system and can see that your results were received and a call back was arranged with our in house Pharmacist 4 days later. There are 3 desks in reception, 2 of which are always occupied but we also have a switchboard away from the front desk where our calls are taken. We have recently introduced a new telephone system so this should improve your experience. Yours sincerely, William- Operations Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Mr Patrick Holmes - Posted on 22 June 2023
I saw Dr Hastings on time and she was excellent understood my problem and gave me good advice how to resolve my current problem
Visited June 2023
Review titled Tollgate Medical Centre
Replied on 09 August 2023
Dear Mr Holmes, Thank you for taking the time to leave us feedback, this is often a real boost for our staff. I am pleased to read you are happy with the service you have received. Yours Sincerely, William- Operations Manager
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Review titled Avoid phoning doctors go NHS111
Rated 2 stars out of 5
by Michael Smith - Posted on 21 June 2023
The doctor I saw was fantastic she did more for me than I expected but getting a appointment is a joke this on line consultation before you speak to a doctor takes to long when I’m not feeling well I would like to speak to someone within a day or two and then take it from there not have to wait over 9 days before I can speak to someone so I went on line to NHS 111 got a nurse who spoke to me on the phone within 2 hours who booked me a telephone with our doctors in 3 days time which lead to an appointment 3 days later
Visited June 2023
Review titled Tollgate Medical Centre
Replied on 09 August 2023
Dear Michael, Thank you for your feedback, when you complete an online form you should always receive contact from us within 48 hours, if you have not heard please give us a call. If you have a same day urgent issue we do have a system in which you can call the practice for help. All of our online forms are triaged by GP's on urgency so sometimes wait times can vary. Im unsure of the system used by 111 as they are unable to forward book appointments with us. I am of course glad you was pleased with the GP you see and the help you received. Yours Sincerely, William -Operations Manager
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Review titled Awful booking system
Rated 2 stars out of 5
by Anonymous - Posted on 17 June 2023
The booking system is dreadful! You need to fill up a form online between specific hours, if you don’t do it between the time frame you need to wait until the next day! Plus from the time of filling up the form they say you will be contacted in 24h . It’s a joke! Plus on weekends it’s closed! I think you should reconsider the filling up forms situation because it’s not good! Especially if you have children you are concerned about. Shouldn’t they have priority?? Shouldn’t they be seen without any useless booking system just turn up if they need help?!? I cannot fault the doctors but the booking system needs to be changed A s A p! It does not seem to work!
Visited June 2023
Review titled Tollgate Medical Centre
Replied on 12 July 2023
Dear Patient, Thank you for taking the time to leave us feedback. The online forms are open Mon- Fri 7am till 10am and 1pm to 4pm. We understand that this may not be ideal for all patients but they are open for 6 hours of each day and this is to ensure we can safely manage the volumes of forms coming into the practice. The response time is 48hrs and often can be quicker if the problem is more urgent. It would be unsafe to allow the forms to be open at the weekends as we would be unable to monitor them. We are not a walk-in centre and therefore do not operate on a 'turn up' and be seen basis. If you have trouble using the online system please visit reception and they will be happy to talk you through how it works. Yours, William- Operations Manager