Toddington Medical Centre - Ratings and reviews
Reviews
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Review titled Superb practice.
Rated 5 stars out of 5
by Maureen Roberts - Posted on 18 December 2023
Superb practice. Doctors and all staff extremely helpful. Would thoroughly recommend this practice.
Visited December 2023
Toddington Medical Centre has not yet replied.
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Review titled Excellent service!
Rated 5 stars out of 5
by Cheryl Montgomery - Posted on 23 June 2023
Excellent surgery. I am so impressed with the service I received last week and the quick response from GP’s . Tuesday morning I got a call and spoke to a Doctor, as I was so poorly with possible food poisoning and then today because I was still very ill I completed the e consult and a Doctor called back very quickly at 10am and I was tested and seen by 11am. Both times dealt with care, friendliness and compassion, couldn’t ask for a better service from the surgery! All the staff there have always been extremely helpful, efficient and understanding.
Visited June 2023
Toddington Medical Centre has not yet replied.
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Review titled An outstanding practice
Rated 5 stars out of 5
by Jenny Eccles - Posted on 16 June 2023
I was referred to this practice by the pharmacist . The receptionist was really busy but listened carefully, explained the latest system all practices now follow nationally. The receptionist provided me with the appropriate material and was so patient when I decided to fill out the online form on my phone When I had some difficulties completing it the receptionist patiently endeavoured to find support The outcome was that I was triaged by a wonderful practitioner and I had the appropriate medication that day, before the week end Thank you
Visited June 2023
Toddington Medical Centre has not yet replied.
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Review titled Much improved system
Rated 5 stars out of 5
by Nicole Middleton - Posted on 26 June 2023
Have had occasion to contact the Centre in the last fortnight. Used the new internet form and got super fast help. One doctor was in touch quickly and sorted my problem there and then, thoroughly. Had different problem today, form filled, examined quickly and treatment given. What a difference, great improvement! I haven’t seen a doctor for a long time, but this system is superb! Thank you.
Visited June 2023
Toddington Medical Centre has not yet replied.
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Review titled Was a great surgery but sadly no more.
Rated 1 star out of 5
by Anonymous - Posted on 13 June 2023
Been patient of this surgery for over 20 years & sadly it is not a patch on what it used to be. The doctors can be very dismissive and often “talk over you” when you are trying to explain your symptoms. They seem very impatient and keen to get you either off the phone or out the door. This is quite a worrying situation as not actively listening to your patients could result in key information being missed and potential harm being caused. I do not feel listened to at all and now considering moving my Health care to another practice.
Visited June 2023
Toddington Medical Centre has not yet replied.
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Review titled Some people don’t know how lucky they are
Rated 5 stars out of 5
by David ward - Posted on 24 May 2023
I have been in a bad way for 20 years now but having toddington medical centre on my side has made my life so much easier, we are blessed in Toddington. I always receive courteous , helpful and empathetic . conversations with the staff and they go the extra mile to make my life easier. Getting results in time for Royal Marsden consultation is sometimes critical and I’m never let down. So grateful am I that I have been known to take in chocolates or flowers. Well done toddington medical centre Thank you
Visited May 2023
Review titled Toddington Medical Centre
Replied on 30 May 2023
Dear Mr Ward, Thank you for your positive feedback. It is always encouraging to the team to receive positive feedback and I will certainly feed this back to them. I would like to thank you for taking the time to leave the surgery a review. Kind regards Gemma Prime Practice Manager
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Review titled Rude Receptionist
Rated 1 star out of 5
by Anonymous - Posted on 08 May 2023
I have found both face to face and phone interactions with one receptionist disappointing. On 3 occasions I have found the receptionist to be dismissive and lacking in empathy and basic people skills. As a front line representative for patients, this person should posses those 2 basic skills. Unfortunately, this current receptionist doesn't. My wife has experienced the same issue.
Visited April 2023
Toddington Medical Centre has not yet replied.
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Review titled Refreshing change
Rated 3 stars out of 5
by Pip Bull - Posted on 09 March 2023
Refreshing surprise when I visited. Charming & helpful receptionist & kind caring & efficient nurse. I hear tell if I'm quiet & patient I may be lucky & spot the shy & elusive creature called a GP!
Visited March 2023
Toddington Medical Centre has not yet replied.
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Review titled A model of how a practice should work
Rated 5 stars out of 5
by Anonymous - Posted on 01 September 2022
I had a follow up appointment to investigate my condition after a course of antibiotics. The doctor was genuinely concerned for my well-being and was methodical and thorough in his diagnosis. He asked all the right questions and actually listened to my answers. This was by far the best GP I have encountered, I could not thank him enough. The screening process to get me an emergency appointment worked seamlessly, receptionist was professional in her approach. Overall an excellent experience and a model for patient care as far as I am concerned.
Visited August 2022
Review titled Toddington Medical Centre
Replied on 01 September 2022
Dear patient, Thank you for your positive feedback. It is always encouraging to the team to receive positive feedback and I will certainly feed this back to them. I would like to thank you for taking the time to leave the surgery a review. Kind regards Gemma Prime Practice Manager
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Review titled Personalised patient care
Rated 5 stars out of 5
by Anonymous - Posted on 30 June 2022
I have always received great care from this GP practice. This was especially shown today where I was given exceptional, genuine and holistic care.
Visited June 2022
Review titled Toddington Medical Centre
Replied on 07 July 2022
Dear patient, Thank you for your feedback. It is always encouraging to the team to receive positive feedback. I will make sure this is shared within the team. Kind regards Gemma Prime Practice Manager