Thursby Surgery
2 Browhead Road, Burnley, Lancashire, BB10 3BFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Refused
Rated 1 star out of 5
by Nigel tyson - Posted on 14 March 2025
You can't leave review if you so let's try this way thursby surgery is rubbish it refuses to accept there wrong ..I made no appointment s. .my wife is disabled needing 24 hour care you can't even get tablets right..I thought sending out unwanted appointments as means of refusing to see doctor..never made one of those appointments. .my partner needs 24 hr care your disgusting and there's me thing this practice was banned
Visited March 2025
Review titled Thursby Surgery
Replied on 18 March 2025
Dear Mr Tyson, Good Morning and thank you for your review. I am sorry that you feel this way about the Practice. The staff work long and hard to provide the best service possible with the available resources. If you would like to discuss anything further at all, please could you contact the surgery on 01282 911430 and ask to speak with Lauren our Complaints Mediator who will be happy to investigate your concerns. Alternatively you can also email us at thursbysurgery@nhs.net with your full name, date of birth, address and your concerns. Many thanks, Abbie Field Senior Medical Administrator Thursby Surgery
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Review titled Missed call from GP
Rated 2 stars out of 5
by Raymond Heyes - Posted on 30 October 2024
Telephone call with me booked by the doctor for 30th October 2024 between 2.40pm and 4.40pm. No call was received.
Visited October 2024
Review titled Thursby Surgery
Replied on 31 October 2024
Dear Raymond, Thank you for leaving your review. I am sorry for your recent experience with the Practice was negative. If you would like to discuss anything or for us to investigate this further, please could you contact the surgery on 01282 911430 and ask to speak with Lauren our Complaints Mediator who will be happy to investigate your concerns. Alternatively you can also email us at thursbysurgery@nhs.net with your full name, date of birth, address and your concerns. Many thanks, Abbie Field Senior Medical Administrator Thursby Surgery
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Review titled shoddy
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2024
went to the surgery drizzling and cold weather 4/5 people stood in the car park waiting. A small cubicle with just enough room for two people shoulder to shoulder is the entrance,after 20 mins left along with others cold and wet and the time was gone. never known a surgery with a car park for a waiting room?one of the people was in a chair freezing. shoddy dirty place will have to look into changing.!
Visited October 2024
Review titled Thursby Surgery
Replied on 12 November 2024
Thank you for taking the time to provide feedback. I am sorry to learn that you have had a negative experience. If you would like to discuss anything further at all, please could you contact the surgery on 01282 911430 and ask to speak with Lauren our Complaints Mediator who will be happy to investigate your concerns. Alternatively you can also email us at thursbysurgery@nhs.net with your full name, date of birth, address and your concerns. Many thanks, Abbie Field Senior Medical Administrator Thursby Surgery
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Review titled Left without pain relief
Rated 1 star out of 5
by Julie mc - Posted on 06 September 2024
My husband, a veteran was left with out pain meds all weekend. They said ring 111 if there is an issue. He was told last time after ordering two days early that it was too soon. So this time ordered a day early at 8 am. He rung up the next day and was to,d by a very rude receptionist that it would be Monday. How is his acceptable? And to ring 111 if there is an issue. Where has the care gone? Maybe the staff need better training…. Definitely on the phones. And it says they don’t tolerate language etc but can talk to a patient like they are nothing. Unacceptable in my opinion!
Visited June 2024
Review titled Thursby Surgery
Replied on 09 September 2024
Dear Julie, Thank you for taking the time to provide feedback. I am sorry to learn that you have had a negative experience. Please be assured that all staff are working hard and customer care is and always be at the forefront. We can see that you have contacted us to raise your concerns via our website and we can confirm that Lauren, our Complaints Mediator, will be happy to investigate your concerns and will be in contact with you in due course. Many thanks, Abbie Field Senior Medical Administrator Thursby Surgery
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Review titled Very amateurish.
Rated 1 star out of 5
by Confused - Posted on 18 April 2024
Attend for a blood test.Nurse asks why are you here i tell her and she says she thought it was for somthing else? Then tells me because i am on a certain tablet she cant do it;when i say i am not on that she says the records show different bye????
Visited April 2024
Review titled Thursby Surgery
Replied on 19 April 2024
Thank you for taking the time to provide feedback. I am sorry to learn that you have had a negative experience. Please be assured that all staff are working hard and customer care is and always be at the forefront. If you would like to discuss anything further at all, please could you contact the surgery on 01282 911430 and ask to speak with Lauren our Complaints Mediator who will be happy to investigate your concerns. Abbie Field Senior Medical Administrator Thursby Surgery
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Review titled bizarre
Rated 1 star out of 5
by shambles - Posted on 14 April 2024
Go to the hospital for tests they recommend 2 tablets. Go to the chemist for a different prescription and he says we have one here thats been here for 3/4 weeks?? I get it and find its the one recommended by the hospital !! So the staff at Thursby etc had prescribed it but neglected to tell me ????? if i hadnt gone for another reason i would nt have known !!!!! incompetence and arrogance beyong belief.
Visited March 2024
Review titled Thursby Surgery
Replied on 15 April 2024
Thank you for your review. I am sorry that you feel this way about the Practice. The staff work long and hard to provide the best service possible with the available resources. If you would like to discuss anything further at all, please could you contact the surgery on 01282 911430 and ask to speak with Lauren our Complaints Mediator who will be happy to investigate your concerns. Many thanks, Abbie Field Senior Medical Administrator Thursby Surgery
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Review titled Very lax and lazy
Rated 1 star out of 5
by Bad - Posted on 19 June 2024
Received letters this month with no signatures on. Tried to find out what who pointless the apprentice reps havnt a clue what you want.Cant complain because you cant get.hold of the so called names on here.
Visited March 2024
Review titled Thursby Surgery
Replied on 21 June 2024
Dear Bad, Thank you for your review. I am sorry that you feel this way about the Practice. To investigate this further or if you would like to discuss anything regarding this at all, please could you contact the surgery on 01282 911430 and ask to speak with Lauren our Complaints Mediator who will be happy to investigate your concerns. Alternatively you can also email us at thursbysurgery@nhs.net with your full name, date of birth, address and your concerns. Many thanks, Abbie Field Senior Medical Administrator Thursby Surgery
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Review titled shambles
Rated 1 star out of 5
by Dolus. - Posted on 26 March 2024
here's one. surgery phoned me flogging statins said do you want them yes or no? Is aid why?so could i talk to someone?? admin boss said can you come in tomorrow and have a blood test? . when the day came and i went through rain and taxi and the receptionist said your not booked in ?and also no nurse on duty?? it is a day later ???? 2 hours later get a text about if i want to cancel my appointment!!!! bizarre place incompetent admin and no doctors .
Visited March 2024
Review titled Thursby Surgery
Replied on 28 March 2024
Thank you for taking the time to provide feedback. I am sorry to learn that you have had a negative experience. Please be assured that all staff are working hard and customer care is and always be at the forefront. If you would like to discuss anything further at all, please could you contact the surgery on 01282 911430 and ask to speak with Lauren our Complaints Mediator who will be happy to investigate your concerns. Many thanks, Abbie Field Senior Medical Administrator Thursby Surgery
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Review titled spam
Rated 1 star out of 5
by bewildered - Posted on 26 March 2024
all i ever receive from this place is spam invites for henna painting etc phoned for my jab i receive every 12 weeks and i was told full up cant have it!i said i need it on the date admin said can i not get it online !!!!!!!! unreal surgery .none existent compassion but they love their henna parties.
Visited March 2024
Review titled Thursby Surgery
Replied on 28 March 2024
Thank you for taking the time to provide feedback. I am sorry that you feel this way about the Practice. The staff work long and hard to provide the best service possible with the available resources. We send text messages out to all our patients offering services we feel they may benefit from. We have not sent anything about henna parties (unless this was for a local event which included such services that our patients could attend if they wanted to). If you would like to discuss anything further at all, please could you contact the surgery on 01282 911430 and ask to speak with Lauren our Complaints Mediator who will be happy to investigate your concerns. Many thanks, Abbie Field Senior Medical Administrator Thursby Surgery
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Review titled bizarre
Rated 1 star out of 5
by bizarre - Posted on 02 April 2024
rang for test results told they cant find them will ring back 7 days al still waiting i ring gain can't find them someone will ring later????
Visited March 2024
Review titled Thursby Surgery
Replied on 09 April 2024
Thank you for your review. I am sorry that you feel this way about the Practice. The staff work long and hard to provide the best service possible with the available resources. If you would like to discuss anything further at all, please could you contact the surgery on 01282 911430 and ask to speak with Lauren our Complaints Mediator who will be happy to investigate your concerns. Many thanks, Abbie Field Senior Medical Administrator Thursby Surgery