Thursby Surgery
2 Browhead Road, Burnley, Lancashire, BB10 3BFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Never have appointments ???
Rated 2 stars out of 5
by Anonymous - Posted on 06 February 2024
Rang up for my daughter due to her having serious throat & mouth infection and the lady at the reception turns round and says we have no appointments you need to take her to hospital, i said why shall i take her to hospital when she has her own GP practice. This place might aswell shut down, absolutely ridiculous.
Visited February 2024
Review titled Thursby Surgery
Replied on 12 February 2024
Thank you for your review. I am sorry that you feel this way about the Practice. The staff work long and hard to provide the best service possible with the available resources. If you would like to discuss anything further at all, please could you contact the surgery on 01282 911430 and ask to speak with Lauren our Complaints Mediator who will be happy to investigate your concerns. Many thanks, Abbie Field Senior Medical Administrator Thursby Surgery
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Review titled What happened to this practice?
Rated 2 stars out of 5
by Anonymous - Posted on 24 October 2023
Today I spent over an hour as "first in queue", my partner rang after the hour and was put through within five minutes while I was told for the sixty-somethingth time I was "first in queue". Having read other reviews I know this is the way this practice treats its patients now... This used to be a good practise, I know because I have been using it since birth, almost sixty years ago
Visited October 2023
Review titled Thursby Surgery
Replied on 26 October 2023
Dear Patient, Thank you for leaving your review. I am sorry for your recent experience with the Practice. Unfortunately, we are currently experiencing some problems with our internet provider which affects our telephone system, so we can only apologise for the technical issues we are experiencing. If you would like to discuss anything further at all, please could you contact the surgery on 01282 911430 and ask to speak with Lauren our Complaints Mediator who will be happy to investigate your concerns. Many thanks, Abbie Field Senior Medical Administrator Thursby Surgery
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Review titled Possibly the worst surgery in Burnley
Rated 1 star out of 5
by Anonymous - Posted on 24 July 2023
Unsure how Thursby Surgery has so many 5 star reviews as over the past 8 years i have found it to be one of the worst! Wait times on the phone is probably the worst thing about the surgery however when you do eventually get through the staff attitude and general inability to assist is awful. The surgery policies are ridiculous too. Appointments can only be booked for that day. If you require an appointment for another day you have to start ringing from 8.30am that day. As an example i took a morning off work to get an appointment booked. Waited over 40 minutes only to be told the appointments were all booked and to ring again after lunch. Same thing after lunch. No appointments available. Wasted a day off work just to get no further. Policy needs to change. Yes covid restrictions changed a lot but staff attitude and policy needs amending to cater for your patients.
Visited July 2023
Review titled Thursby Surgery
Replied on 21 September 2023
Dear Patient, Thank you for leaving your review. I am sorry for your recent negative experience with the Practice. We have upgraded the telephone system which enables better access however we receive on average 8,500 calls a month and over 450 calls a day. The reception staff do their very best to answer as many as they can and we have introduced the call back function when the queue gets above 15 which will hold your position in the queue, or you can use the online triage consultation via our website if appropriate. Please be assured that all staff are working hard and customer care is and always be at the forefront and we can only apologise if you had a negative experience. If you would like to discuss anything further at all, please could you contact the surgery on 01282 911430 and ask to speak with Lauren our Complaints Mediator who will be happy to investigate your concerns. Thanks, Abbie Field Senior Medical Administrator Thursby Surgery
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Review titled good practce
Rated 5 stars out of 5
by brian haworth - Posted on 01 June 2023
pleased with service both receptions and medical, got better since joining with daneshouse surgery, keep up the good work. brian
Visited May 2023
Review titled Thursby Surgery
Replied on 21 September 2023
Dear Brian, Thank you very much for taking the time to leave your positive review. I will ensure this is passed on to all the staff. Thanks, Abbie Field Senior Medical Administrator Thursby Surgery