Three Villages Medical Practice
Shscc, John Corbett Drive, Amblecote, Stourbridge, DY8 4HZContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Three Villages Medical Practice.
Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 May 2025
Since moving to Three Villages I have had nothing but great service from them. Receptionists to GPs have been helpful and kind. I have had minor surgery at this surgery and only waited one month for my appointment which I think is no time to wait at all.
Visited May 2025
Review titled Three Villages Medical Practice
Replied on 20 May 2025
Thank you very much for taking your time to leave feedback on the practice, we are glad to hear it has been a positive experience! Your feedback will be shared with the Practice Staff. Three Villages Medical Practice
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Review titled Hugely disappointing
Rated 1 star out of 5
by Anonymous - Posted on 02 May 2025
This practice was my late father's GP practice. His end of life support let him down leaving him without any form of human care until one week before death. Now, the coroner has just confirmed they have had to wait for the practice documents for over a week thus resulting in the family not being able to register death in a timely manner. What a shame as my father did not deserve such a service.
Visited April 2025
Review titled Three Villages Medical Practice
Replied on 07 May 2025
We are sorry to hear of the loss of your father, and the lack of care you feel was received by him towards the end of his life. Should you wish to raise this with the Practice, please email us directly at m87005.edm@nhs.net Kind regards Three Villages Medical Practice
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Review titled Excellent practice
Rated 5 stars out of 5
by John - Posted on 02 December 2024
The staff are always welcoming when you enter the practice, reception and all nurses are so kind and explain everything in a way I can understand. The doctors are very approachable, I had a telephone appointment today , I am always nervous when I have an appointment, but I didn't need to be as the doctor was really approachable and put me at ease. Well done everyone at Three villages, brilliant team. Thankyou
Visited December 2024
Review titled Three Villages Medical Practice
Replied on 04 February 2025
Thank you very much for taking your time to leave feedback on the practice, we are glad to hear it has been a positive experience! Your feedback will be shared with the Practice Staff. Three Villages Medical Practice
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Review titled No work friendly appointments
Rated 3 stars out of 5
by Frustrated worker - Posted on 28 June 2024
During COVID the service was amazing, I got appointments when other surgeries were not offering F2F appointments The doctors and nurses provide a great service, it is just a shame they do not offer appointments that accommodate people who work. I work 8am to 4pm and am only offered telephone appointments during my working day which I am unable to do. I rang to book a medication review, I was offered days when I am working, so I asked for an appointment the week of my annual leave to be told we do not book that far in advance and I was advised to call back the following week. I duly called back as advised only to be offered an appointment during my working day, two weeks after my annual leave. The receptionist said 'surely you can take a phone call at work', not everyone works in a role where this is possible. I have been told I will not be able to order my one medication until I have had a medication review - I have been trying to book this for about 6 months to no avail. Please make appointments more patient and work friendly.
Visited June 2024
Review titled Three Villages Medical Practice
Replied on 04 February 2025
Thank you very much for taking your time to leave feedback on the practice, we are sorry to hear it has not been a positive experience. We try our best to accommodate all of our patients but appreciate we cannot always meet the demand. Your feedback will be shared with the Practice Staff. Three Villages Medical Practice
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Review titled Very quick response
Rated 5 stars out of 5
by Mark Hill - Posted on 15 May 2024
Blood pressure 198/113 after endoscopy. Staff at hospital told me to get it sorted ASAP. Went to GP, saw a nurse within 20 minutes. Had ECG After consultation with Doctor. Saw Senior Nurse after 1 hour. Put me on Blood Pressure tablets strait away. Fantastic service and thanks to Three Villages.
Visited May 2024
Review titled Three Villages Medical Practice
Replied on 16 May 2024
Dear Mark Hill, Thank you very much for taking your time to leave feedback on the practice, we are glad to hear it has been a positive experience! Your feedback will be shared with the Practice Staff. Three Villages Medical Practice
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Review titled Great service
Rated 5 stars out of 5
by John Fleming - Posted on 21 May 2024
Completed on line form at 8am , had phone call at 08 40 , given appointment for 3 15 the same day, cannot fault the system
Visited May 2024
Review titled Three Villages Medical Practice
Replied on 22 May 2024
Dear John Fleming, Thank you very much for taking your time to leave feedback on the practice, we are glad to hear it has been a positive experience! Your feedback will be shared with the Practice Staff. Three Villages Medical Practice
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Review titled Poor service
Rated 1 star out of 5
by Kevin Stephen Hall - Posted on 16 May 2024
My wife tried to book an appointment this morning. No chance. Very ,very poor system. I tried to send a different review but was not allowed
Visited May 2024
Review titled Three Villages Medical Practice
Replied on 17 May 2024
Thank you for your feedback. We take all comments seriously and this will be discussed within the Practice. Should you wish to contact the Practice to discuss further, please visit our website. Three Villages Medical Practice
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Review titled Lack of care and service
Rated 2 stars out of 5
by Lee - Posted on 29 April 2024
Poor experience today I have had a call to look into my medication, I had noticed that I have suspected side effects and was told I need to be seen F2F but I would have to call in the morning between 08:00 > 08:30 to book a appointment for this why can this not be done by the practice? Booking appointments is a terrible experience either the site has too many request or you are stuck on hold only to find out there are no appointments..
Visited April 2024
Review titled Three Villages Medical Practice
Replied on 30 April 2024
Thank you for your feedback. We take all comments seriously and this will be discussed within the Practice. Should you wish to submit a formal complaint, please visit our website to find our complaints policy. Three Villages Medical Practice
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Review titled Appointment system
Rated 2 stars out of 5
by Anonymous - Posted on 10 April 2024
Sadly the practice has suspended what was a great booking system for getting an appointment whereby you filled a form in online and they got back to you, in my experience the same day. Now they are going back to having to phone in first thing in the morning and by the time you get through all the appointments are gone. When I asked the receptionist why they had changed from the very good online system to the outdated phone system she said the form filling system may have suited you but didn’t suit everyone. I don’t understand why the 2 systems can’t run side by side so perhaps anyone who doesn’t like the online procedures could pick up the phone and hold for an hour and the rest of us could spend 1 minute filling in the online form 🤷🏻♀️
Visited April 2024
Review titled Three Villages Medical Practice
Replied on 30 April 2024
Thank you for your feedback. This was a temporary measure whilst we changed our systems over. We thank you for your patience and hope that you are able to arrange a suitable appointment as needed via either platform. Three Villages Medical Practice
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Review titled 55 mins on hold for a 30 second call.
Rated 1 star out of 5
by Doday - Posted on 05 January 2024
Daughter has toncillitis 2 to 3 times a year all we need is a prescription for antibiotics. After waiting 55 mins i was abruptly told to go to russels haul as there is a 2 week waiting list . They couldve put a voice mail message on the answer phone instead of wasting an hour of my time . Why do pay tax ?
Visited January 2024
Review titled Three Villages Medical Practice
Replied on 30 April 2024
Thank you for your feedback. We take all comments seriously and this will be discussed within the Practice. We have changed our system so that a message is put on the phone lines once all on the day appointments have been taken. Three Villages Medical Practice