Thorpe Road - Ratings and reviews
Reviews
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Review titled Welcoming practice
Rated 5 stars out of 5
by jane jennings - Posted on 06 April 2023
All staff care and are more than happy to help. They take their time with you, listen and understand. They are thorough with their medical practice. Thank you.
Visited April 2023
Thorpe Road has not yet replied.
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Review titled Cannot get the simple things right
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2023
Had to take two days off work, one for a "consultation" and one for a blood test which was a follow up. Explicitly requested to the clinician that folate and B12 needed rechecking, as they were borderline low. Clinician agreed. Went for blood test, now told that folate and B12 wasn't requested. I hate blood tests and have a strong needle phobia, but the practice casually want me to have another consultation and another blood test due to the incompetence of their staff. It's not rocket science. They have no direct email address to contact them in which you need to go through obscure channels to get in touch, clearly so it's easier for them. It's a disgrace, and now I have none of the blood test results that I need, but a random assortment of other ones.
Visited March 2023
Thorpe Road has not yet replied.
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Review titled Excellent new doctor
Rated 4 stars out of 5
by Anonymous - Posted on 04 April 2023
New doctor was very professional, caring and friendly. She spotted straight away what was wrong with my kids, did right referrals and prescribed right treatment, as previous medical staff wasn't able to identify and actually treated the wrong thing. I'm scared to imagine what would happened if I haven't met this doctor. Reception staff is also very helpful and friendly.
Visited March 2023
Thorpe Road has not yet replied.
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Review titled Fantastic Service
Rated 5 stars out of 5
by David Gray - Posted on 24 February 2023
I reported a medical problem on line this morning at 0800. I received a phone call shortly thereafter and an online appointment was made for an x-ray at the City Care Centre. I went for that 90 minutes later. In and out in 10 minutes. This afternoon I had a call from a nurse practitioner at the surgery with the results which were confirmed by text with a link to self-referral for physiotherapy. That online process was also excellent. All sorted in one day. Unbelievable! Many thanks.
Visited February 2023
Thorpe Road has not yet replied.
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Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 25 February 2023
I had a wonderful experience at Thorpe Road Surgery. From the booking, initial tests, advice and follow up it was seamless. The new portal made it easy for an appointment to be made and I was called back quickly by my doctor.
Visited February 2023
Thorpe Road has not yet replied.
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Review titled if the system work it would be good
Rated 3 stars out of 5
by Anonymous - Posted on 12 January 2023
i was delighted to find out you were going to use the online system of contacting the practice for appointments. I have used a similar system for my parents. However their system actually works!! All the posters and flyers in your waiting room says "contact us in your own time", but unless that is between 8am and (often) 1pm, Monday to Friday, forget it !! I even went on their website to ask an "Admin" question which we used to be able to do at any time. That takes you to the same "Closed" system. I went on to give feedback on this system. When i clicked the Sad face, i went to the same "Closed" system. However when i clicked the happy face i was brought here!!! I really want this system to work as it should. We should be able to fill in the form Any day, including weekends, And any time not just during your working morning - just like your posters promised. I don't expect to get a call the same day if it is not urgent - that is OK. Just a quick acknowledgement by email or text that it has been received is fine. But i really can't be on the phone for ages and i cannot often be online during the morning, so this system is just not useful to me. I know you are strapped, i don't blame you for trying to smooth out the phone line problem and stop the receptionists from getting abuse they should not get. But this system is not what we were promised and it is not working for a lot of your customers, sorry patients. Please fix it or find a better system. By the way - your sitemap goes to a coding page instead of the correct page, perhaps your webmaster can fix that too :-)
Visited January 2023
Review titled Thorpe Road
Replied on 24 January 2023
Dear Anonymous, Thank you for your feedback. I was sorry to hear that our new appointment system has not met your expectations, or that you found our promotional materials misleading. Our new appointments system does help us to manage demand more effectively, but regrettably, our service still has a limited capacity, and once our clinicians’ appointments are full, we cannot continue to offer more. Our online triage portal, therefore, remains open until our capacity is reached for the day. We are currently offering more appointments than ever before - almost double the recommended level of provision for a practice of our size - and yet we are still struggling to meet demand. If you would like to support us to offer more (and more convenient) access, please write to your MP to ask for their support in improving funding for general practice. The triage portal remains open for non-medical queries (including feedback) 24 hours per day, 7 days per week, except in times of extreme pressure. I apologise that this was unavailable when you tried to access it on 12th January. We will make contact with our website provider to try and ascertain why this might be, and what the error is with our sitemap. We are always looking at what we can do to improve our service. As you have posted this anonymously, we cannot contact you directly, but if you know of a practice offering better provision and access, please let us know so we can make contact and learn from them for the benefit of all of our patients. Kind regards, Thorpe Road Surgery
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Review titled Great service
Rated 5 stars out of 5
by Tejinder chetal - Posted on 23 January 2023
Received a call about my issue and dealt with professionally. I was told that it would be dealt with within 48hours and 24hours later I received communication that it’s been referred and sorted. GPS are under extreme pressure but be rest assured this practice is doing its best well done to all.
Visited January 2023
Review titled Thorpe Road
Replied on 24 January 2023
Dear Tejinder Chetal, Thank you for your positive review and for taking the time to acknowledge the hard work of our team during these challenging times. We are glad to hear that your issue was resolved quickly and that you were satisfied with the level of professionalism you received. We will continue to do our best to provide high-quality service to our patients. Take care and stay safe, Thorpe Road Surgery
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Review titled Surprised of the new System
Rated 5 stars out of 5
by Anonymous - Posted on 26 January 2023
I have been at Thorpe Rd surgery for many years. Theres been highlights and lowlights. Recently they have changed their appointment booking system, which i thougth would be a shambles. To my surprise it worked a treat. I was able to book appointments on line for my mum and dad and i would get a face to face appointment very quickly. The surgery like many surgeries around the Uk have had some difficulties in regards to seeing the Drs. I must admit over the recent months i have been able to get sound advise and my parents seen to rapidly. Overall over the last few months we have experinced great service from the surgery
Visited December 2022
Review titled Thorpe Road
Replied on 31 January 2023
Dear Patient, Thank you for taking the time to share your experience. We're delighted to hear that the new appointment booking system has exceeded your expectations and that you and your loved ones have been able to receive the care and advice you need. Your kind words are much appreciated, and it's great to know that you've had a positive experience. At TRS, our top priority is to provide the best possible care to our patients, so it means a lot to us when our efforts are noticed and appreciated. Your feedback is valuable and will help us continue improving and enhancing our services. Thank you again for your kind review and we hope to continue providing you with great service in the future. Take care & stay safe, Thorpe Road Surgery
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Review titled Brilliant experience
Rated 5 stars out of 5
by Anonymous - Posted on 29 November 2022
Had an appointment today and it was a great experience. Advanced nurse practitioner listened carefully and gave really good advice. Also the lady on reception goes above and beyond for her patients
Visited November 2022
Review titled Thorpe Road
Replied on 29 November 2022
Dear Patient, Thank you for the great feedback. Thank you for sharing that you felt listened to by both our ANP and Receptionist. We are proud of our compassionate team, and will gladly pass along your wonderful comment! Kind regards, Thorpe Road Surgery
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Review titled Very efficient and user friendly service
Rated 5 stars out of 5
by Jawaid - Posted on 04 November 2022
Booking appointment through website is a great idea. I put in a request around 10:30 am, got a confirmation that I will be contacted by a clinician by 12 noon and spoke with doctor at 6 pm. He arranged a face to face meet and examination. Equally efficient and user friendly experience was met when I attended for a blood test at the surgery on 1 Nov. The surgery is definitely trying to excel and is ahead of many other surgeries based on my previous experience.
Visited November 2022
Review titled Thorpe Road
Replied on 08 November 2022
Dear Jawaid, We are glad to hear that you are satisfied with our new appointment system. Your feedback is greatly appreciated, as we put a lot of work into planning the changes. Your lovely comment will be shared with our team. Kind regards, Thorpe Road Surgery