Thornton Medical Centre - Ratings and reviews
Reviews
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Review titled Poor Experience
Rated 2 stars out of 5
by Anonymous - Posted on 15 March 2024
My first ever appointment at this practice was not a good experience. When i called to make the appointment, I explained to the call handler that i had a few issues to discuss. I had assumed the appointment had been booked accordingly- to allow enough time to discuss the issues i had. The GP was running slightly late. When I arrived i felt like the GP was not particularly warm, had not reviewed my notes and was asking me about what kind of pills i was taking 15 years ago. The GP said they could not help me for one of the issues I had come for. On the other issue they said that before i can be referred to a specialist to discuss my symptoms and a new treatment plan, i have to be rediagnosed for my condition, that I have had for 20 years and is an incurable disease. When i raised a final issue i was told that i should have made a double appointment. I tried to explain i had explained to the call handler when I made my appointment I had multiple issues to discuss. However the GP did not want to listen to me, and dismissed me and said that they "had 2 patients waiting in the waiting room because of you". I was then ushered out saying i had to make another appointment to discuss further issues and was dismissed with a curt "have a nice day". After waiting a month for the appointment I was left with questions unanswered and faced with the prospect of waiting another month to make another appointment. All in all a terrible experience which has left me feeling like i should move to a different practice altogether.
Visited March 2024
Thornton Medical Centre has not yet replied.
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Review titled The Best Gp practice wish I moved sooner
Rated 5 stars out of 5
by Adibaha Mahmood - Posted on 22 December 2022
I cannot compliment and praise this Gp practice enough. I wish I changed my gp’s to Thornton medical practice a long time ago. I have been offered 2 routine appointments for both my children. So so happy with this practice. Every gp I have spoke to in this practice is So person centred, so considerate, the quality of care they deliver is absolutely excellent, their duty of care is solely their patient, I can truly say from my experience they really do meet cqc’s 5 domains of safe, effective, caring, well led and responsive. My toddler was down with a fever and a ear infection, so he had been unsettled most of the night and morning, I called the Gp practice in the morning for an appointment, I was advised the gp will call me back around the afternoon time which was absolutely fine however the gp called me back within 10 minutes as she thought my toddler would be crying in pain n didn’t want him crying until the afternoon. That just shows how person centred, considerate, kind and compassionate the gp’s are at this medical practice. I was shocked at how considerate the staff are at this place. Even having a face to face appointment for my toddler with a gp honestly she was amazing with my toddler. He displays signs of autism and she was so patient with him. I have been calling up a few times to this practice for different things one was regarding letters i have received from the hospital regarding appointments for my toddler which I have misplaced and needed copies off and honestly every time I have spoke with the reception staff they have always spoke to me with respect and dignity with kindness, they have showed patience and courtesy at all times it’s like a breath of fresh air after the experience I’ve had at my previous gp practice. Honestly 10/10. Will be recommending this practice to all my family n friends. I am so happy and content knowing my children will always receive the best care here. Well done to everyone that works at this practice honestly ur hard work doesn’t go missed. I really wanted to share this as I feel everyone should be valued for their efforts. So thank you so much for all your help and for being so understanding and just there for me and my children.
Visited December 2022
Thornton Medical Centre has not yet replied.