The Willow Group - Waterside Medical Centre - Ratings and reviews
Reviews
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Review titled refusing to provide treatment
Rated 1 star out of 5
by Danny - Posted on 18 February 2024
I have a kidney transplant and one of the medications I take as a side effects where it damages your skin, making you more susceptible to skin cancer. Every year I’m referred by the renal department at the hospital to the dermatologist to make sure that my skin is healthy. I recently moved to the Willowgroup who are refusing to refer me to the dermatologist. I don’t understand why this GP feels that they should keep gatekeep one specialist department from sending me to another specialist department. It’s organisations like this that are killing the NHS.
Visited February 2024
Review titled The Willow Group - Waterside Medical Centre
Replied on 08 March 2024
Dear Danny, Thank you for bringing your concern to our attention, I know this can be difficult and we do value all feedback. For obvious reasons we cannot respond to individual cases on NHS Choices, but if you would like to discuss this further please contact my team on hiowicb-hsi.mywillowexperience@nhs.net with your full name and date of birth and we will be happy to look into this for you. We are sorry that you are unhappy with the service provided and hope that following contact from our Patient Experience Team that feel reassured. Yours faithfully, Kevarnna Langridge Primary Care Patient Experience Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Tom - Posted on 12 May 2023
Incredibly pleased with my recent experience with The Willow Group. I had suspected tonsillitis and submitted a Klinik form at 8:45am, received a text message asking me to send a photo at 11am, and had a call from a nurse practitioner at 11:15am who took a thorough history and prescribed antibiotics. Very impressed with the efficient service received. Thank you all for your hard work!
Visited May 2023
Review titled The Willow Group - Waterside Medical Centre
Replied on 15 May 2023
Dear Tom, Thank you so much for your wonderful feedback on the service you received. This will be feedback to the whole team. Yours sincerely Kevarnna Langridge Patient Experience Manager
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Review titled Terrible experience
Rated 1 star out of 5
by Anonymous - Posted on 10 January 2023
Doctor not signing off repeat prescription in good time, first time had to resort to NHS 111 to get medication. Now for the second time have waited for 8 days, have in fact run out of one of the medications, no way to treat a 76 year old patient with a heart condition. Registering with new surgery as soon as possible.
Visited January 2023
Review titled The Willow Group - Waterside Medical Centre
Replied on 12 January 2023
Dear Sir/Madam, Thank you for bringing your concern to our attention, I know this can be difficult and we do value all feedback. For obvious reasons we cannot respond to individual cases on NHS Choices, but if you would like to discuss this further please contact my team on hiowicb-hsi.mywillowexperience@nhs.net with your full name and date of birth and we will be happy to look into this for you. We are sorry that you are unhappy with the service provided. Yours faithfully, Kevarnna Langridge Patient Experience Manager
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Review titled Website
Rated 4 stars out of 5
by Anonymous - Posted on 20 December 2022
The Willow Group is no longer doing flu or covid jabs at any of its surgeries but the 'flu season' page on the website has not been updated to reflect this. If it was updated it would save people hanging on the phone forever only to be told that flu jabs are no longer available. Likewise it would save people making a trip to a surgery to make an appt. Can't comment on the covid jab page. What is the point of having a website if it is not updated with relevant and helpful information?
Visited December 2022
Review titled The Willow Group - Waterside Medical Centre
Replied on 21 December 2022
Dear Patient, I am very sorry that you were informed that we are not doing flu vaccinations. We are still providing flu vaccination clinics. The clinics are slowing down due to winter pressures and staff sickness but we are adding clinics. We have finished our Covid vaccination clinics but patients can book by calling 119 or by using this link https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/book-coronavirus-vaccination. Housebound patients can also contact the Vaccine Operation Centre via hiowicb-hsi.vaccination.operations@nhs.net or 0300 561 0018 who will be able to help. I am very sorry that you were provided with the incorrect information. If you contact our team on hiowicb-hsi.willowgroup@nhs.net with your full name and date of birth they will be happy to book you in for your flu vaccination when there is an appointment on the system. Yours sincerely Kevarnna Langridge Governance Lead