The Westgate Practice
Greenhill H/Ctr,Church St, Lichfield, Staffordshire, WS13 6JLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Mixed reviews
Rated 3 stars out of 5
by Anonymous - Posted on 24 May 2023
I feel like this practice has mixed reviews. Some of the medical staff themselves are brilliant, but the same as every other doctors surgery, getting an appointment is a struggle and even getting hold of them for any other reason can be difficult (especially if you work 8-5 working hours). I had an appointment recently for a mole removal and the doctor & nurse who did it were absolutely amazing. They gave the best care and told me exactly what was going on so I felt at ease.
Visited May 2023
Review titled The Westgate Practice
Replied on 01 June 2023
Dear Patient Thank you for your comments, we are pleased to hear that your recent clinical experience with us was very positive. Unfortunately as you say it is challenging in all aspects of Primary Care in general at present and as a large GP practice we are working hard to use our resources to meet the needs of our patients as best we can. We have recently changed our appointment system, details are on our website www.westgatepractice.co.uk and on our facebook page. Kind Regards Sara Allen Patient Liaison Officer The Westgate Practice
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 26 May 2023
This practice looks after my elderly parents. I cannot fault any of the staff, or the level of service offered. In difficult times, they always try and do their best. Thank you.
Visited May 2023
Review titled The Westgate Practice
Replied on 01 June 2023
Dear Patient Thank you for your kind feedback, the team are working hard to meet the needs of all of our patients at this challenging time. Your comments will be passed back to the staff. Kind Regards Sara Allen Patient Liaison Officer The Westgate Practice
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Review titled Great efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2023
Excellent service for skintag removal. Efficient timescale with quick assessment and planned procedure. Very fortunate to have this service offered at local gp surgery. Professional and thorough service - would highly recommend .
Visited May 2023
Review titled The Westgate Practice
Replied on 01 June 2023
Dear Patient Thank you for giving us such positive feedback about your recent experience at your minor procedure. We are pleased to be able to offer this service to our patients. Your comments will be passed to the team. Kind Regards Sara Allen Patient Liaison Officer The Westgate Practice
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Review titled Apathy becomes dangerous.
Rated 1 star out of 5
by Susan Young - Posted on 04 May 2023
As an ex nurse, midwife, health visitor, counselling psychologist, I have a life time experience of my own practice within the nhs and surgeries across the country. To stand at reception as registered disabled to be told protocol and policy supersede my well being is beyond atrocious. To stand at reception to book my pneumococcal vaccination, to be told to go home and phone to book it, is preposterous. To ask if I can book an appt to discuss my blood results taken today, was met with the same brand of stone walling. I do not have a voice with this practice. This practice does not care. Do the staff actually have a desire to meet their clients needs, or do they prefer to stay apart from the people they subscribe to serving?
Visited May 2023
Review titled The Westgate Practice
Replied on 01 June 2023
Dear Ms Young Thank you for your feedback, we are sorry to hear that you feel that you did not receive a good level of service. We have been encouraging patients to book appointments via telephone or online to reduce footfall over the past 2 years. However we have recently reviewed our booking system please visit our website www.westgatepractice.co.uk or our facebook page for further information about our system. Kind Regards Sara Allen Patient Liaison Officer The Westgate Practice