The Westgate Practice
Greenhill H/Ctr,Church St, Lichfield, Staffordshire, WS13 6JLContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Westgate Practice.
Reviews
-
Review titled Covid booster and flu. Vaccination
Rated 5 stars out of 5
by Keith LePla - Posted on 24 September 2023
Was contacted by text to advise of my eligibility and was easily able to fix an appointment. Clear instructions and reminders in the week leading up and very well organised and well staffed operation on the day
Visited September 2023
Review titled The Westgate Practice
Replied on 18 October 2023
Dear Mr LePla Thank you for the positive review of our service for the flu/covid clinics, we do try to plan them to be as efficient and easy to navigate as possible for our patients. They have been very well attended again this year, we have 2 further clinics planned for Saturday 21st October and Saturday 11th November. Kind regards Sara Allen Patient Liaison Officer The Westgate Practice
-
Review titled Flu an COVID Booster Jabs
Rated 4 stars out of 5
by Tim Bolton - Posted on 24 September 2023
My wife and I attended the Flu and COVID booster jab clinic on Saturday 23 Sept. It was very well organised, no waiting and we were in and out in a few minutes.
Visited September 2023
Review titled The Westgate Practice
Replied on 18 October 2023
Dear Tim Thank you for taking time to review our service at the flu/covid clinic, they have all been very busy. It is good to hear that you found it to be efficient and well organised. Kind Regards Sara Allen Patient Liaison Officer The Westgate Practice
-
Review titled Family Practice
Rated 4 stars out of 5
by Anonymous - Posted on 23 September 2023
recently we have had good service when we have had to contact a GP. They are coping with the medical response especially as the NHS has been under pressure from strikes and a large number of new people because of many new houses being built in our area.
Visited September 2023
Review titled The Westgate Practice
Replied on 25 September 2023
Dear Patient Thank you for taking the time to review our service. As you fully appreciate we are a very busy practice and are doing our very best to support our patients at this time. We do constantly review our way of working to use the resources available to us in the most efficient way. Kind Regards Sara Allen Patient Liaison Officer The Westgate Practice
-
Review titled Flu and covid vaccine
Rated 4 stars out of 5
by Anonymous - Posted on 23 September 2023
Contacted by text to book appointment - easy process and good service on the day. Unfortunately can't say the same about getting a GP appointment as this would be a completely different review - nearly impossible to make an appointment.
Visited September 2023
Review titled The Westgate Practice
Replied on 18 October 2023
Dear Patient Thank you for your positive feedback about our flu/covid clinics. With regards to making an appointment we are aware as a large practice that it can be a challenge, however we do review our system constantly. In response to the Government’s mandate to improve capacity and access in Primary Care appointments are now available to book from 8am each day for that day via the telephone. We offer on the day appointments for both non urgent and urgent issues with a GP, ANP or Clinical Pharmacist; these may be by telephone or face to face. When speaking with one of our Patient Services Assistants, patients may be asked a number of questions in order that they can direct you to the most appropriate clinician or service. This might be to a community pharmacist, a dentist, mental health practitioner or advanced nurse practitioner. As a result of using care navigation and signposting, we will no longer be able to offer doctor appointments online. This is again to ensure that all patients are booked into the most appropriate clinician or service. Once all of the Doctor’s appointments have been booked for that day, patients may be asked to contact an alternate service such as 111. For non-urgent medical issues you can use our website www.westgatepractice.co.uk and go the 'Ask the Doctor a Question' option which can be searched for at the top of the front page, your query will be reviewed and responded to. However, if you are contacting the practice to book an appointment for anything other than a Doctor, we would like to request that patients calls after 10am. All medication queries should be made between the hours of 10-3 only. This spread of appointment booking will help keep telephone waiting times to a minimum. We are also now inviting patients for pre-planned procedures or immunisations to book directly with the practice via a self-book link within their invitation text. We would encourage patients to use the link as it allows you to view all available appointment times, book your selected date, and receive confirmation without the need to contact the surgery. If patients do require a pre booked appointment with either a doctor or advanced nurse practitioner, there are a limited number of appointments available at Samuel Johnson Community Hospital every Saturday between 9.00am and 5.00pm. These can be booked up to two weeks in advance. Whilst we appreciate and acknowledge that no one appointment system will suit all of our patients and their needs, we are committed to offering the best possible care with the resources we have available. Thank you for your understanding and cooperation. Yours sincerely Sara Allen Patient Liaison Officer The Westgate Practice
-
Review titled Great practice
Rated 5 stars out of 5
by Gino Culbertson - Posted on 23 September 2023
Had my combined Covid and flu jabs, the service was very swift, efficient and friendly. Cannot praise the service provided more highly.
Visited September 2023
Review titled The Westgate Practice
Replied on 25 September 2023
Dear Gino Thank you for taking the time to feedback about the service that you received at our flu/covid clinic. The staff work hard to ensure that the clinics are as efficiently run as possible, your comments will be passed to them. Kind Regards Sara Allen Patient Liaison Officer The Westgate Practice
-
Review titled Excellent minor surgery clinic
Rated 5 stars out of 5
by Keri - Posted on 08 September 2023
After going to the practice with concerns over a large skin tag that was causing me problems, I have been and had it removed at their minor surgery clinic. The doctor and nurse who carried out the procedure were friendly and professional, and helped me to feel at ease and informed about what they were doing. I have only moved to the area last year and to have this done where I used to live would have involved travelling a relatively long way, so to be able to go to my usual GP surgery to have this dealt with was brilliant. Overall all of my experience with the Westgate practice has been very good.
Visited September 2023
Review titled The Westgate Practice
Replied on 25 September 2023
Dear Keri Thank you for taking the time to post a review about the high level of service that you received from the practice. We are pleased to hear that you felt that our staff were both friendly and professional, and of course that you were put at ease during your procedure. Your positive comments will passed to the team. Kind Regards Sara Allen Patient Liaison Officer The Westgate Practice
-
Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 13 September 2023
I received an appointment on the day very quickly and doctor waa great and very caring. Reception staff lovely too.
Visited September 2023
Review titled The Westgate Practice
Replied on 25 September 2023
Dear Patient Thank you for your very positive feedback, we are pleased to hear that you received such an efficient service. Your comments will be shared with the team. Kind Regards Sara Allen Patient Liaison Officer The Westgate Practice
-
Review titled Perscription review
Rated 2 stars out of 5
by Anonymous - Posted on 19 June 2023
Both my husband and I have experienced difficulty when our reviews are due. Although we have complied by completing and returning information by paper (which was lost twice) or on line asap our percriptions were not activated when due for collection. Neither of us have had reviews by phone or face to face since before the pandemic. We find this both frustrating and concerning
Visited June 2023
The Westgate Practice has not yet replied.
-
Review titled Great service
Rated 5 stars out of 5
by E.A. Evans - Posted on 23 May 2023
I had a cyst removed at the surgery today the Doctor and his Assistant were fantastic very professional and so friendly. I was very well looked after and I was very grateful for this procedure to be undertaken at the surgery.
Visited May 2023
The Westgate Practice has not yet replied.
-
Review titled Mixed reviews
Rated 3 stars out of 5
by Anonymous - Posted on 24 May 2023
I feel like this practice has mixed reviews. Some of the medical staff themselves are brilliant, but the same as every other doctors surgery, getting an appointment is a struggle and even getting hold of them for any other reason can be difficult (especially if you work 8-5 working hours). I had an appointment recently for a mole removal and the doctor & nurse who did it were absolutely amazing. They gave the best care and told me exactly what was going on so I felt at ease.
Visited May 2023
Review titled The Westgate Practice
Replied on 01 June 2023
Dear Patient Thank you for your comments, we are pleased to hear that your recent clinical experience with us was very positive. Unfortunately as you say it is challenging in all aspects of Primary Care in general at present and as a large GP practice we are working hard to use our resources to meet the needs of our patients as best we can. We have recently changed our appointment system, details are on our website www.westgatepractice.co.uk and on our facebook page. Kind Regards Sara Allen Patient Liaison Officer The Westgate Practice