The Wellcome Practice
Dartford West Health Centre, Tower Road, Dartford, DA1 2HAContact details and opening times
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Reviews
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Review titled Access is impossible
Rated 1 star out of 5
by Frances Wagner - Posted on 03 August 2023
Absolutely shocking. I have tried calling the surgery everyday this week to try and arrange appointments each time I have called at various times of the day, I have been hanging on waiting for my call to be answered at least 40 minutes each time. Finally arranged a couple of appointments for my son and husband. Following my son's appointment and having blood test and chest x-ray he received text asking to arrange follow up appointment, as he works full-time he asked me to sort this for him. So when I finished work I again attempted to call the Surgery after 50 minutes waiting for someone to pick up the phone I gave up. I really do not have the time to waste trying to arrange an appointment that has been requested by the GP to book are you going to pay my phone bill, as I still need to arrange his follow up appointment. Absolutely appalling service. Sort it out
Visited August 2023
Review titled The Wellcome Practice
Replied on 11 April 2025
Dear Mrs Wagner, thank you for your review. I would like to apologise for the experience you have had. Please accept my apologies for this very late response, I am the new practice manager for The Wellcome Practice and have just received access to this page and I am now looking at all all of the reviews that have been left, and wish to try and sort out any issues no matter how old they are. If you would like to contact the surgery via email on admin.g82056@nhs.net I would be happy to speak with you. Thank you Mrs H Malcolm Practice Manager