The Vine Medical Centre - Ratings and reviews
Reviews
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Review titled Avoid if you can
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2024
I think this surgery has several urgent issues which need to be addressed.. Administration issues come before patient care The surgery deregistered me while I was pregnant because they lost the paperwork submitted confirming I still lived at my current address. I had to complain at reception several times and was almost refused my flu jab. Rudeness of reception staff Whilst waiting for an appointment I witnessed reception staff being very rude and dismissive to an elderly patient. Inaccessible doctors As a previous review has highlighted, staff routinely signpost to pharmacies and refuse requests to see a GP. This is after the ludicrous 8am phone system! If you want an appointment and are granted one it's usually a month's wait. Poor/outdated advice On two occasions I saw doctors who gave advice which was either inadequate (one printed off an NHS webpage) or incorrect and outdated. I know this as I sought a second opinion privately. The only positive feedback I have is that I had very good care from a midwife while pregnant.
Visited February 2024
The Vine Medical Centre has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 04 February 2024
I recently had a baby and have been really impressed with the coordination of appointments and supportive treatment received. It was easy to register my son online with the practise and I was automatically sent a series of appointments for myself and for him. At my 6 week check-up, the doctor was very friendly and thorough. I was blown away by walking away with a physio appointment just 4 days later. The physio was also brilliant, very knowledgeable and provided me with exercises and excellent advice to take away. The surgery are also very prompt with approving Medications for prescription renewals and it is fairly easy getting a doctor appointment (considering the climate!)
Visited January 2024
Review titled The Vine Medical Centre
Replied on 22 February 2024
Dear Patient, Thank you for taking the time to express your kind feedback about your experience with our team here at The Vine Medical Centre, we are so very pleased to hear that you are happy with the service that we provide. Your comments have been passed onto the whole Practice Team. Best wishes, The Vine Medical Centre
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Review titled Excellent response
Rated 5 stars out of 5
by Ian Larman - Posted on 05 May 2023
Online pharmacy let me down - held up my whole prescription (including my Insulin) because one item was out of stock. I only had one dose left. The practice receptionist was brilliant, positive and helpful - arranged for the insulin prescription to be provided at the local pharmacy and even called me back to let me know when the prescription was with them. Can't fault their response! Thank you.
Visited May 2023
Review titled The Vine Medical Centre
Replied on 22 February 2024
Dear Ian Larman, Thank you for taking the time to express your kind feedback about your experience with our team here at The Vine Medical Centre, we are so very pleased to hear that you are happy with the service that we provide. Your comments have been passed onto the whole Practice Team. Best wishes, The Vine Medical Centre
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Review titled Very concerned
Rated 1 star out of 5
by David Waghorne - Posted on 14 February 2023
Called the practice as I have had a throat problem for 10 days now. Spoke with an unskilled receptionist, and requested a tele consultation with a GP this was refused. Told to see a pharmacist, and obtain a throat spray, and call back in 3 days if no better. This deliberate practice of obstructing patient access to a qualified medically trained professional is extremely concerning, and potentially dangerous, and needs to stop forthwith.
Visited February 2023
Review titled The Vine Medical Centre
Replied on 17 February 2023
Dear David, Thank you for your feedback and please accept our apologies that you feel you have had a poor experience with the Practice. Our administration staff have been specially trained to care navigate patients according to their presenting symptoms and to direct patients to the most suitable place for treatment. Our care navigators play a crucial part in helping people get the right support, at the right time, to help manage a wide range of needs. As a GP may not always be the most suitable health care professional for you to see, we may suggest other care professionals that could help you better. Again, thank you for taking the time to give us feedback on our service. It has been passed onto the Practice team. If you wish to receive a formal response from the Practice Manager, please email your concerns to vinemc@nhs.net. Best Wishes, The Vine Medical Centre
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Review titled online services down
Rated 3 stars out of 5
by Anonymous - Posted on 03 January 2023
I needed to go online for a back dated sick note today. The system was down and the phones have 25 already on hold . It does happen sometimes but this was bad timing after a bank holiday. Maybe the practice is affected by their own staff sickness. The thing is patients need somewhere else to provide the service rather than go without .
Visited January 2023
Review titled The Vine Medical Centre
Replied on 17 February 2023
Dear Patient, Thank you for your feedback and please accept our apologies that you feel you have had a poor experience with the Practice's website services. Your feedback has been passed onto the Practice team, and if you wish to receive a formal response from the Practice Manager, please email your concerns to vinemc@nhs.net Best wishes, The Vine Medical Centre
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Review titled Helpful
Rated 4 stars out of 5
by Anonymous - Posted on 03 February 2023
I'm a new patient at this surgery and needed an appointment. No problem getting a face to face appt and, although I needed to wait half an hour, was very pleased with how I was treated by doctor and reception staff.
Visited January 2023
Review titled The Vine Medical Centre
Replied on 17 February 2023
Dear Patient, Thank you for taking the time to express your kind feedback about your experience with our team here at The Vine Medical Centre, we are so very pleased to hear that you are happy with the service that we provide. Your comments have been passed onto the whole Practice Team. Best wishes, The Vine Medical Centre
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Review titled Just can't contact them
Rated 1 star out of 5
by Ian - Posted on 06 January 2023
Now at 45 minutes and counting - no longer even being told queue position. Started at thirteenth. Second attempt - first this morning waited 30 mins then tried again as it seemed to be going nowhere - failed - it said no agents available.
Visited January 2023
Review titled The Vine Medical Centre
Replied on 17 February 2023
Dear Ian, Thank you for your feedback and please accept our apologies that you feel you have had a poor experience with the Practice. Your feedback has been passed onto the Practice team, and if you wish to receive a formal response from the Practice Manager, please email your concerns to vinemc@nhs.net Best wishes, The Vine Medical Centre
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Review titled Very helpful
Rated 4 stars out of 5
by Ian - Posted on 07 January 2023
Although I have had difficulty getting through to the practice (the call queuing system is often unreliable) when I do reach a human being they are always extremely helpful, they arranged a post operative medication, pointed to the pharmacy of my choice, though it was late in the day on a Friday - I picked it up on early on the Saturday morning. Thank you!
Visited January 2023
Review titled The Vine Medical Centre
Replied on 17 February 2023
Dear Ian, Thank you for your feedback about your experience with our team here at The Vine Medical Centre. It is important we receive feedback as this allows us to continuously review, and improve our service, where possible, such as the telephone queuing system. We are so very pleased to hear that you are happy with the service that we provide. Your comments have been passed onto the whole Practice Team. Best wishes, The Vine Medical Centre
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Review titled Caring
Rated 5 stars out of 5
by Clive Parlane - Posted on 30 January 2023
My mother recently became a patient of the vine medical centre for a short while when she went into residential care, whilist in care she suffered a stroke and was admitted into hospital where she sadly passed away a few weeks later A few days after her death a GP from the practise rung me up, offering there condolences and asking me how I was and is there anything they could do. It was a very nice thing to do and I was somewhat taken back it was a very nice thing to do and it meant a lot Thank you
Visited January 2023
Review titled The Vine Medical Centre
Replied on 17 February 2023
Dear Clive, We are very sorry to hear about your loss. Thank you for taking the time to pass on your kind comments about your experience with our team here at The Vine Medical Centre. Your comments have been passed onto the whole Practice Team. Best wishes, The Vine Medical Centre
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Review titled Quick response
Rated 4 stars out of 5
by Katharine Browne - Posted on 16 December 2022
I phoned for an online appt having been ill fir 8 days. Sympathetic helpful receptionist who said a medical practitioner would phone back the same day which surprised me. Then I was invited into the surgery for face to face with nurse. Only waited 10 minutes over appt time. Lovely nurse practitioner. I was surprised considering the pressures facing the NHS. Thought it would be nice for you to get a good review. Today my husband phoned having been ill for two weeks, got an Internet appt with a doctor, again efficient service. Thank you.
Visited December 2022
Review titled The Vine Medical Centre
Replied on 21 December 2022
Dear Katharine, Thank you for taking the time to pass on your kind comments about your and your husbands experience with our team here at The Vine Medical Centre, we are so very pleased to hear that you are happy with the service that we provide. Your comments have been passed onto the whole Practice Team. Best wishes, The Vine Medical Centre