The Village Surgery - Ratings and reviews
Reviews
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Review titled Kind and professional
Rated 5 stars out of 5
by Anonymous - Posted on 24 August 2022
I have needed to visit the GP more in recent times than I have in my lifetime. I have found the staff to be extremely kind and sympathetic. They have contacted me when they said they would and the care has been excellent throughout.
Visited August 2022
Review titled The Village Surgery
Replied on 30 August 2022
Dear Patient Sorry to hear you have needed to contact the surgery more recently, we hope you on the road to recovery. Thank you for taking the time to give your positive feedback, this has been passed to the teams and will go a long way to boosting team moral Thank you, Carrie-Team Leader
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Review titled Failing in many ways
Rated 1 star out of 5
by Anonymous - Posted on 10 June 2022
My wife went to see the diabetic nurse for review, who initially was prescribed a further tablet, but then told not to take it if signs of higher blood pressure were evident . My wife ,shocked, said that her blood pressure had not been checked since last medication change, as it should have been, and was immediately told not to take the tablet that the NURSE had just prescribed . The next thing was the nurse suggesting that my wife borrowed a blood pressure monitor which was collected a few days later. The information details on how to use were short and no details given on errors shown . This did not help my wife’s blood pressure in the slightest. Where are the doctors and what are they doing.
Visited June 2022
Review titled The Village Surgery
Replied on 13 June 2022
Dear Patient, Thank you for taking the time to give us your feedback, we aim to provide the best service possible for our patients and welcome any comments to help us improve. We are sorry to hear of your wife’s recent experience and would like to look into this further. Please could you email us and provide us with more details so that we can establish how we can improve and help ensure that our patients receive the best possible care. We will keep you updated throughout the investigation and share with you our findings and any learning outcomes. Please could you contact us by emailing bassetlawccg.lhpfeedback@nhs.net Thank you, Carrie-Team Leader