The Village Medical Centre - Ratings and reviews
Reviews
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Review titled Call back!
Rated 1 star out of 5
by Nicola - Posted on 06 March 2023
So after getting through at 08:15 I was told they have no appointments left for today. They did however offer me an appointment for 2 days time. Despite me telling them I thought I had a chest infection. Then then proceeded to offer me a pharmacist to call me. I thought this was better than nothing. At 15:50 I called the surgery and was assured that I was still on the list to be called. Well at 20:53 and feeling like my chest is being squashed and coughing up copious amounts of nastiness, I am still waiting. This surgery has gone to the dogs!! I am utterly disgusted and feel the surgery is not fit for purpose. I shall be looking to move, and purpose for this place to be shut down!!
Visited March 2023
Review titled The Village Medical Centre
Replied on 27 July 2023
Dear patient, We are so very sorry in regards to your recent experience with the surgery and we appreciate your comments. We truly understand about the demand on our telephone lines and the difficulty patient's have getting through. The demand for appointments is at a high and the staff/clinicians have to triage the cases. However, we understand your frustration when you are unwell and need to see a GP but there are other services that patients can be referred to when the surgery is at full capacity i.e Urgent Treatment Centre, NHS 111 and the community pharmacy scheme. We are truly sorry that you are considering moving surgeries but this issue is nation wide but we do offer other services to help with patient care and demand. Kind regards Sharon Cooper Practice Manager
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Review titled Awful system to get a dr appointment
Rated 1 star out of 5
by Anonymous - Posted on 03 February 2023
Phoned to get an appointment this morning for my father in law who is quite poorly, recently out of hospital. He saw his consultant yesterday who recommended he sees his GP as soon as possible. Me and my husband called over 20 times each to get through calling from exactly 8 am. When we dis get through at 8.15am there were no appointments and no idea when he would get seen. His breathing is struggling and he needs something for it but they are just not bothered! And we couldn't understand what the receptionist was saying most of the time she kept going muffled. Very unimpressed
Visited February 2023
Review titled The Village Medical Centre
Replied on 07 February 2023
Dear patient, We are so sorry for your recent experience with the surgery. We are aware of the difficulty in getting an appointment on the telephone, so we do offer on-line appointments and ask patients to come into the reception at 8am if able. I would appreciate it if you could contact the surgery to discuss the matter further and to resolve this issue. Thank you for your feedback and comments. Kind regards Sharon Cooper Practice Manager
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Review titled unacceptable appointment booking
Rated 1 star out of 5
by Anonymous - Posted on 08 March 2023
i have had a on going issue since June called to make an appointment 7.58 am practice closed called again 4 times 7.59,8.00,08 01,802 phone answered in queue number 8 answered by receptionist 8.10 explained my ongoing issues no appointments i question this the phone line as only been operating for 10minutes as i was eight in the queue does this mean that only 7 appointments are being booked that day requested appointment at future date only a phone call appointment available in 3 weeks considering my on going issues i am of the opinion this is totally unacceptable considering we are bombarded too seek treatment asap if we have any concerns with our health
Visited February 2023
Review titled The Village Medical Centre
Replied on 17 March 2023
Dear patient, Thank you for contacting the surgery in regards to your concerns. The telephone lines are very busy especially at that time in the morning there are between 6 to 8 staff answering calls at this time, there are also patients walking into the practice to book at 8am. We do understand your frustration on obtaining an appointment but we have system in place so that you do not have to phone or come in the surgery to book an appointment. This is called SystmOne on-line, you will need to come into the surgery to register you can then book appointments, order medication and see any recent blood test results carried out. If you require this service please call in and we are more than happy to assist you in any way. We are truly sorry for your recent experience and we take these concerns very seriously and we are always aiming to improve our service. Truly sorry Yours sincerely, Sharon Cooper Practice Manager
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Review titled Poor isn’t even the word
Rated 1 star out of 5
by Anonymous - Posted on 01 February 2023
Called today not for an appointment for today for the receptionist who couldn’t understand a word I was saying to say we don’t book appointments in advance no more you have to call at 8am every morning or come to surgery. How pathetic some people work so how can I call everyday this is a very bad practice how this is still a running surgery is behind me
Visited January 2023
Review titled The Village Medical Centre
Replied on 02 February 2023
Dear patient, We are so sorry for your recent experience with the surgery. The surgery does book in-advance appointments upon availability with all clinicians. I would like to state that there are quite a few new members of staff, still in training at present. However this statement should not of been given. I have spoken to all members of staff today and have elaborated that we do book in advance appointments, if they are unsure to speak to colleagues to assist. I would be most grateful if you could contact the surgery directly so that we can resolve this issue to prevent future occurrence. Once again we are so sorry for this matter. Kind regards Sharon Cooper Practice Manager
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Review titled Worrying
Rated 2 stars out of 5
by Anonymous - Posted on 03 January 2023
Very worrying how " urgent" referals can still be left in the task bar by the drs for the secretaries to do over 3 weeks later. My referal would of still been left there if I hadn't had rang up. This is very worrying as my health is in your hands and an urgent referal is made urgent because of my deteriating health which has declined even more and my referal still not sent off. This hasn't been the 1st time this has happened either.
Visited January 2023
Review titled The Village Medical Centre
Replied on 27 July 2023
Dear patient, We are so very sorry for your recent experience with the surgery and we appreciate your comments. The process for referrals is sent via task in order of priority from the clinicians following consultation. The 2WW referrals take very high priority, along with URGENT and then routine. I am unable to peruse your specific issue because I would need your personal information to investigate further. However, I can assure all referrals are carried out in a timely manner. If you would like me to investigate this further please do not hesitate to contact me further, Kind regards Sharon Cooper Practice Manager
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Review titled complete joke of a surgery
Rated 1 star out of 5
by dave price - Posted on 20 October 2022
try to get an appointment yes in 3 weeks time try to see the nurse no chance complete joke of a service
Visited October 2022
Review titled The Village Medical Centre
Replied on 21 October 2022
Dear Mr David Price, Thank you for your recent comments on the website. I understand that the surgery has contacted you directly today and booked an additional appointment with the Practice Nurse, however if you would have kept your scheduled appointment on the 19.10.22 the Practice Nurse would have dealt with your current medical issue there and then.