The Vicarage Lane Surgery

Vicarage Lane Health Centre, 10 Vicarage Lane, London, E15 4ES

Contact details and opening times

Patient ratings and reviews

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Reviews

Displaying 1 to 2 of 2

1. Review titled Poor communication, poor service and dismissive staff

   ★

   Rated 1 star out of 5

   by Anonymous - Posted on 18 February 2025

   I am extremely disappointed with the service at this GP practice. The staff were not helpful, and the receptionist was quite rude and unwilling to listen to my request and concern. Overall, a very unsatisfactory experience. Staff needs training on empathy towards patients and communication skills. I have experienced dismissive and disrespectful attitude from the receptionist on the phone. She refused to connect me with her supervisor or anyone else. She also denied my request and my right for my health records. Unacceptable and unprofessional behaviour.

   Visited February 2025

   Report as unsuitable

   The Vicarage Lane Surgery has not yet replied.

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2. Review titled Very helpful staff

   ★★★★★

   Rated 5 stars out of 5

   by Anonymous - Posted on 19 June 2024

   Very happy with the service, helpful and professional staff . Will recommend . Was able to resolve my concerns and provide the solution

   Visited June 2024

   Report as unsuitable

   The Vicarage Lane Surgery has not yet replied.

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