The Valkyrie Surgery
Valkyrie Road P.C.C., 50 Valkyrie Road, Westcliff-on-Sea, Essex, SS0 8BUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good experience
Rated 5 stars out of 5
by Shane Moss - Posted on 04 March 2024
Brillant staff, very good with me explained everything that was going to happen. Staff was so lovely talked to me though whole experience. Very caring Doctor and Nurse. Would recommend to anyone. Thank you.
Visited March 2024
Review titled The Valkyrie Surgery
Replied on 22 March 2024
We are so pleased that you had a positive experience at Valkyrie Surgery. Thank you for your positive review. This is very much appreciated by all staff.
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Review titled Great service
Rated 5 stars out of 5
by Christian - Posted on 26 February 2024
Very friendly staff, very quick and professional treatment. I felt well looked after during my visit here
Visited February 2024
Review titled The Valkyrie Surgery
Replied on 22 March 2024
We are so pleased that you had a positive experience at Valkyrie Surgery. Thank you for your positive review. This is very much appreciated by all staff.
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Review titled Excellent treatment
Rated 5 stars out of 5
by Cheryl Law - Posted on 28 February 2024
Prompt, professional treatment having a minor op, felt at ease and listened to.Gave good advice following question i asked.
Visited February 2024
Review titled The Valkyrie Surgery
Replied on 22 March 2024
We are so pleased that you had a positive experience at Valkyrie Surgery. Thank you for your positive review. This is very much appreciated by all staff.
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Review titled Efficient and great interactions
Rated 5 stars out of 5
by Mark Kimber - Posted on 20 March 2024
Reception process was quick and courteous GP was friendly and happy to talk around the diagnosis My sick note arrived the same day!
Visited February 2024
Review titled The Valkyrie Surgery
Replied on 22 March 2024
We are so pleased that you had a positive experience at Valkyrie Surgery. Thank you for your positive review. This is very much appreciated by all staff.
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Review titled Great practice, great Dr and Nurse
Rated 5 stars out of 5
by Anonymous - Posted on 19 February 2024
Minor op. Very clear communication. Made to feel comfortable. Faultless. Efficient booking system, high quality facilities and excellent professionals.
Visited February 2024
Review titled The Valkyrie Surgery
Replied on 22 March 2024
We are so pleased that you had a positive experience at Valkyrie Surgery. Thank you for your positive review. This is very much appreciated by all staff.
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Review titled Outstanding Minor Operations Team
Rated 5 stars out of 5
by Anonymous - Posted on 21 February 2024
Superb care from the Minor Operations Department. The surgeon and nurse were outstanding. They were reassuring, professional, and kind- talking me through every stage of the procedure and checking I was comfortable. Amazing practitioners delivering first class care in the community.
Visited February 2024
Review titled The Valkyrie Surgery
Replied on 22 March 2024
We are so pleased that you had a positive experience at Valkyrie Surgery. Thank you for your positive review. This is very much appreciated by all staff.
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Review titled 3rd referral has failed due to admin error
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2024
I have had my 3rd referral fail within 12 months - due to form not being completed correctly/ sufficient information provided to specialist. Incredibly frustrating and disappointing.
Visited February 2024
Review titled The Valkyrie Surgery
Replied on 22 March 2024
I am sorry that you have experienced some difficulties with your referral. We do understand how frustrating a rejected referral can be. I do hope this has been resolved for you. Please contact us if we can be of any further assistance.
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Review titled Service way beyond what was expected
Rated 5 stars out of 5
by Steven Lawrence - Posted on 28 February 2024
Visited this clinic for routine minor surgery. A completely painless experience. A very thoughtful, knowledgeable and helpful clinician explained the process. An additional consultation was given to discuss further ways to improve my overall health which could help prevent reoccurrence of problem. I'd recommend this practice without hesitation. ⭐⭐⭐⭐⭐
Visited February 2024
Review titled The Valkyrie Surgery
Replied on 22 March 2024
We are so pleased that you had a positive experience at Valkyrie Surgery. Thank you for your positive words on this review. This is very much appreciated by all staff. Thank you for your recommendation.
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Review titled Very good practice
Rated 4 stars out of 5
by Rosie - Posted on 07 March 2024
Once an appointment is obtained the service and referrals are exceptionally good. I was truly impressed on every occasion. Some of the doctors seem to presume overlapping symptoms are from the same condition and don’t really listen if similar symptoms occur. Appointments are very difficult to obtain by phone, and although I have registered online I can’t seem to work out how to book. Old obsolete details keep popping up, so I cannot book! I had one very kind young lady re set everything for me, but when I tried to book again myself the old info returned. Overall very satisfied. Would definitely want to remain at this practice, but improve the phone appointment system. I was very poorly from October to early Feb. but couldn’t get a phone appointment and felt so weak that I resorted to visiting pharmacies and 111 for treatment. It is easy to contact the surgery by phone at other times, just not for appointments.
Visited February 2024
Review titled The Valkyrie Surgery
Replied on 22 March 2024
We are so pleased that you had a positive experience at Valkyrie Surgery. Thank you for your positive review. This is very much appreciated by all staff. I will have a look at the online service again, which is linked to our clinical system. I am not sure why you get old details. We would be more than happy to help again to see where things are going wrong. thank you again.
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Review titled Extraordinary doctor
Rated 5 stars out of 5
by Anonymous - Posted on 16 March 2024
Competent, caring and compassionate session with my doctor, who was patient in advising me in relation to a viral infection and gall bladder issues. He was kind, understanding and supportive and after the session I felt much more confident about the appropriate way forward.
Visited February 2024
Review titled The Valkyrie Surgery
Replied on 22 March 2024
We are so pleased that you had a positive experience at Valkyrie Surgery. Thank you for your positive review. This is very much appreciated by all staff.