The Surgery At Wheatbridge - Ratings and reviews
Reviews
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Review titled Smear Test
Rated 5 stars out of 5
by Sophie - Posted on 01 December 2023
I attended the clinic for a smear test - was seen early, I was really nervous but the practice nurse I saw couldn't have been nicer. It was done with minimal fuss, the nurse helped calm me down and she gave me some tips to make it an easier experience. Would recommend the service to anyone that needs it :)
Visited December 2023
Review titled The Surgery At Wheatbridge
Replied on 04 December 2023
Dear Sophie, Thank you so much for taking the time to leave a review and for your feedback. I am very happy to hear that you have had such a good experience recently. I will share this with our staff. Thanks Matthew O'Malley Practice Manager
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Review titled Closed 90 minutes early
Rated 2 stars out of 5
by Anonymous - Posted on 27 March 2023
Told the practice closes at half 6. Finished work early to get there for 5 to hand in my registration forms and they’ve closed the doors. Really fills me with confidence putting my health in the hands of such a considerate bunch.
Visited March 2023
Review titled The Surgery At Wheatbridge
Replied on 18 April 2023
Dear Patient, Thank you for taking the time to leave a review. I can assure you that the surgery doors are open until 6:30pm each day and until 8:00pm on days where we run the extended access hub at The Surgery @ Wheatbridge (Mondays and Thursdays). I would by happy to look into this matter further and respond to you for you if you would like to write to myself or Angie Baker at our surgery address with details of the date and what exactly happened. Thanks Matthew O'Malley Practice Manager
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Review titled Efficient and friendly
Rated 4 stars out of 5
by Karen Hamblin - Posted on 05 November 2022
Attended flu jab clinic this morning. Well-organised and friendly. Was in and out in just under 5 minutes. Thank you.
Visited November 2022
Review titled The Surgery At Wheatbridge
Replied on 07 November 2022
Thank you for taking the time to leave this review. I am of course happy to hear how well organised it was, I will pass this onto the staff Thanks Matthew O'Malley Practice Manager
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 08 November 2022
I’m so impressed with the help and great service I have experienced at this surgery. I live in Durham and my elderly Mum is a patient at Wheatbridge. The staff and Doctors are always helpful and efficient. I rang this morning as Mum thinks she may have a water infection and within an hour I have spoken to a Gp on the phone, medication has been prescribed and a urine sample arranged. Excellent service thank you.
Visited November 2022
Review titled The Surgery At Wheatbridge
Replied on 08 November 2022
Dear Patient, Thank you for taking the time to leave a review and for your feedback. I am very happy to hear that you have had such a good experience I will share this with our staff. Thanks Matthew O'Malley Practice Manager
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Review titled A little more understanding
Rated 4 stars out of 5
by Anonymous - Posted on 04 September 2022
My review does not relate to the medical care at the practice but to the attitude of some members of staff on the reception desk. Without going into the details we were rather disappointed by the lack of understanding by a member of staff when we were held up by a traffic incident and arrived a little late for the appointment. The doctor showed understanding but a member of staff on the reception desk repeated her criticism more than once. The attitude displayed was most inappropriate and unhelpful.
Visited September 2022
Review titled The Surgery At Wheatbridge
Replied on 05 September 2022
Dear Patient, Thank you for taking the time to leave a review and for your feedback. I want to apologise to you for your experience on this occasion and I would like to offer you the ability to have this matter looked into further if you wish. If you do want us to look into this please could you email us on surgery.wheatbridge@nhs.net with your name, date of birth and address and some more details of the date and time of your visit. Thanks Matthew O'Malley Practice Manager