The Street Lane Practice - Ratings and reviews
Reviews
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Review titled Unresolved after leaving a review on 8th September
Rated 1 star out of 5
by Anonymous - Posted on 03 November 2023
I On September 8th, I left a review stating my disappointment that the clinic repeatedly told me they do not offer any NHS travel vaccines. In response, I was told that my feedback had been taken into account and that GPs are obliged to vaccinate against Hepatitis A, Polio, Cholera, and Typhoid free of charge if required. However, despite reaching out to the clinic several times, I have been told on each occasion that they do not offer travel vaccinations and claim to be unaware of my review. I was advised to email my review and response to the practice manager three weeks ago, but I never received a response. When I called back to check, I was told that my email was never received, and was requested to send it via "Patches." It is incredibly disappointing that patients may contact the clinic for their vaccinations, and despite being assured that changes would be made, it seems that no action has been taken.
Visited March 2023
Review titled The Street Lane Practice
Replied on 07 November 2023
Dear Patient, I am aware of your 1st review and subsequent response by Dr Hobman. As a practice we reviewed our travel vaccination protocol on the back of your feedback. This was a misunderstanding by the team regarding which vaccines were available on the NHS and which were not. The team did not appreciate that we still could deliver NHS vaccines to patients. The protocol has been updated. I overheard a telephone call regarding being refunded for vaccines which would have been "free", where you were asked to email the receipt so that we could check. I am afraid I haven't received any email with the receipt. The second time you called I was asked if I had received the email from you to which I said no but if the patient could send a PATCHs in I could look at it. The reason for asking for you to send the receipt via PATCHs is that the information is stored directly into your medical record and would therefore reach me. Please do send the receipt in and I can review the vaccines that you have been given. Changes have been made to our system since your initial review. I am sorry that you are still disappointed. On receipt of your PATCHs I will review and respond to you accordingly. Best wishes, Helen Dickinson Practice Manager
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Review titled New to the practise
Rated 5 stars out of 5
by Hilary Vinall - Posted on 30 April 2023
Having received outstanding support over many years from my local practise in Leeds 16 I was reluctant to change after moving to Leeds 8. Once I understood the receptionists have been trained in Triage I was very happy with them arranging my contact with a gp. They have been unfailingly helpful. The pharmacist has been really helpful too in sorting out medication and the direct gp contact extremely positive.
Visited March 2023
Review titled The Street Lane Practice
Replied on 02 May 2023
Dear Mrs Vinall, Thank you so much for your positive review, and welcome to the surgery! Best wishes, Dr Hobman
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Review titled Quick response
Rated 4 stars out of 5
by B R - Posted on 09 February 2023
There has been a lot of news items about how difficult it is to get to see a Dr and I wanted to say how impressed I have been with Street Lane recently. A few weeks ago I put in an e request and received a call less than an hour after and given a face to face app that day . Today I needed some advice and after filling an e request got a phone call from a Dr a few hours later and prescription sent over together with a text for when to get back in touch to review . V efficient. Thankyou
Visited February 2023
Review titled The Street Lane Practice
Replied on 10 February 2023
Dear BR, I was delighted to read of your recent positive experiences. Thanks for taking the time to post your comments. Best wishes, Dr Hobman
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Review titled Excellent Staff
Rated 5 stars out of 5
by Javed Akhtar - Posted on 06 January 2023
I was required some urgent medical records for 2 different solicitors. I had requested the practice manger and she had passed the information on to a member of staff who deals with GDPR requests and that person had actioned on the same day for the GDPR request. Thank you so much for your help and support for the above matter as always you all are great with your work even you are short staff because of sickness.
Visited January 2023
Review titled The Street Lane Practice
Replied on 09 January 2023
Hello Mr Akhtar, Thank you for your positive feedback. You are very kind. Happy New Year! Best wishes, Dr Hobman
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Review titled Excellent Service
Rated 5 stars out of 5
by Javed Akhtar - Posted on 17 January 2023
I had a appointment with the nurse for my B12 injection today. I also had a appointment letter from the hospital for the endocrine department. They had requested for blood test for Vit D, before attending the appointment at the hospital. I had requested the nurse that if she can take the bloods, that will safe me time coming back to the surgery for the blood test, and she had agreed to do the blood test for me. I would like someone from the surgery to say thank you to the nurse for doing amazing job and helping me out. Thank you to all the doctors, nurses, and staff for doing amazing work in this hard time.
Visited January 2023
Review titled The Street Lane Practice
Replied on 18 January 2023
Dear Mr Akhtar, It was lovely to read of your recent positive experience at Street Lane Practice. I will ensure that your comments are relayed to the nurse in question. Best wishes, Dr Hobman
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Review titled Poor Reception Management
Rated 1 star out of 5
by Anonymous - Posted on 26 January 2023
I attended at reception at 8:30am and waited patiently. There was no staff at Reception despite the sign stating it opened at 8:30am. I then saw the Reception staff member arrive at 8:40am through then main entrance and disappear upstairs. The member of staff came down to the reception desk as 8:45am at this point another individual was waiting behind me. She then had the audacity to ask me to wait while she logged in. By this point I was going to be late in dropping my child off at school and left in a hurry. The Doctors at the Practice are lovely however but they need to review their front of house staff to deliver a better standard of service. They also need to make sure their clocks are right as I note they are all set 5 minutes behind the actual time!
Visited January 2023
Review titled The Street Lane Practice
Replied on 10 February 2023
Dear patient, I was saddened to read of your recent experiences and will discuss the issues you’ve raised with the patient services team. If you remain dissatisfied please contact Helen our Practice Manager directly. Best wishes, Dr Hobman
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Review titled Thanks
Rated 4 stars out of 5
by Anonymous - Posted on 04 August 2022
I’ve just had a very positive appointment with one of the GPs & also gained more of an insight into how hard everyone is working. Just wanted to thank all of the staff for their endurance in challenging times. I don’t think anyone goes into this line of work without genuinely wanting to help people. It’s a changing environment for all practices, sometimes there are frustrations in adapting to change. I can be quick to complain about things not working, so wanted to highlight some of those that I think are working well at the practice. Digital services overall are responsive & efficient. E reception particularly can be counted as a success. Over the past year, my experience calling reception has much improved & staff have been consistently helpful. I was initially apprehensive about a pharmacist, rather than a doctor, carrying out my annual medication review. The pharmacist took the time to explain the benefits &, in actuality, it was thorough & comprehensive.
Visited August 2022
Review titled The Street Lane Practice
Replied on 05 August 2022
Dear Patient, What a lovely message to read after a busy week at work! Thank you for taking the time to write your review. Best wishes, Dr Hobman
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Review titled Thank you
Rated 5 stars out of 5
by Ger L - Posted on 03 August 2022
I’ve used this surgery for years and it is excellent- from the standard of clinical care to the professionalism of admin team. I’ve recently had several contacts and used the e reception tool which has worked very well - easy to use, very accessible and prompt response every time. Thank you
Visited August 2022
Review titled The Street Lane Practice
Replied on 04 August 2022
Dear Ger, It was so nice to read your positive experiences at Street Lane Practice over the years and was a welcome fillip in these challenging times. Thanks very much. I hope you are well! Best wishes, Dr Hobman
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Review titled Excellent service
Rated 4 stars out of 5
by Anonymous - Posted on 13 June 2022
Having had very poor experiences at another practice I have been grateful for the service from Street Lane. The practice has been pro-active in managing a medication recall and checking that I'm ok with a replacement drug. The pharmacist, GP and nurse have been very helpful. It's easy to complain when things go wrong but important to recognise good service, especially when there is so much pressure on staff.
Visited June 2022
Review titled The Street Lane Practice
Replied on 14 June 2022
Dear Patient, It's very kind of you to take the time to post such lovely feedback. I hope we can continue to impress! Best wishes, Dr Hobman
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Review titled Terrible
Rated 2 stars out of 5
by Anonymous - Posted on 22 June 2022
I have been unwell for a while and tried to get to speak to a doctor for 4 days, the phone service is so busy in the morning and wait times can be up to an hour! When I do get through the service to speak to a GP is at capacity and I’m then told to call back again the next day!!! Absolutely terrible! Patients can’t speak to a GP or even be added to a list for the next day, you have to call each day and go through the same shoddy system they have set up!!
Visited June 2022
Review titled The Street Lane Practice
Replied on 23 June 2022
Dear Anonymous, Thank you for your feedback. We receive approximately 500 telephone calls per day with most patients needing an appointment of some kind. All of our staff work from 8am to 7pm with appointments being booked up to 930pm each day. The staff work late each day to try and manage the increased demand so for this reason we cannot book an appointment for the day after. We always welcome feedback from patients, if you have any suggestions on how we can improve our systems I would be happy to discuss. Many thanks, Helen Dickinson Practice Manager