The Station Practice
Station Plaza Health Centre, Station Approach, Hastings, East Sussex, TN34 1BAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent Health Centre
Rated 5 stars out of 5
by Anthony - Posted on 13 October 2023
Well organised, not a long wait, helpful and courteous staff. Very straightforward. This is my local GP practice and I have had cause to use it a lot over the past few years. My experience has always been positive. The staff are always helpful, friendly and cooperative.
Visited October 2023
Review titled The Station Practice
Replied on 10 November 2023
Dear Patient, Thank you so much for sharing your positive experience and review, this has been passed back to all the team here at The Station Practice. Kindest Regards Practice Manager
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Review titled Flu Jab service
Rated 5 stars out of 5
by Dave - Posted on 16 October 2023
Received invite for annual flu jab via email/message. Included a date and a timeslot. My date was a Saturday, mid morning and despite it being quite busy the process was efficient, quick and painless. In and out in less than 10 minutes.
Visited October 2023
Review titled The Station Practice
Replied on 10 November 2023
Dear Patient, Thank you so much for sharing your positive experience and review, this has been passed back to all the team here at The Station Practice. Kindest Regards Practice Manager
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Review titled Really efficient practice
Rated 5 stars out of 5
by Chris - Posted on 21 October 2023
Very efficient flu jab service: I was in for less than a minute. Friendly, competent staff team. Very happy!
Visited October 2023
Review titled The Station Practice
Replied on 10 November 2023
Dear Patient, Thank you so much for sharing your positive experience and review, this has been passed back to all the team here at The Station Practice. Kindest Regards Practice Manager
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Review titled Booking system is beyond a joke
Rated 1 star out of 5
by Anonymous - Posted on 22 August 2023
It seems when booking appointments, you can only make appointments for the day you're calling on. How rediculous? Not only do you have to go through the tedium of waiting on hold, if you can't get an appointment at a convenient time, you have to go through it all the following day. I dread to think how many people have ailments that go untreated because of this rediculous policy. There is the argument you can use the online services to book appointments; well, half the time that system doesn't work and not everyone is online. Absolutely awful service with jobsworth policies... My partner and I are taking our needs elsewhere and I recommend anyone else does the same.
Visited August 2023
Review titled The Station Practice
Replied on 09 October 2023
Dear Patient Sorry to read your feedback, have you tried our online booking service, this will enable you to book appointments online via patient access or engage consult. We would be happy to explain this system further if you contact the practice directly. Kindest Regards Practice Manager
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Review titled Very good practice
Rated 5 stars out of 5
by Liz - Posted on 26 July 2023
I was allotted a same day F to F appointment and was seen by a kind and compassionate doctor who took time to listen to my concerns. I was very pleased with the outcome of my visit.
Visited July 2023
Review titled The Station Practice
Replied on 09 October 2023
Dear Patient, Thank you for your feedback, we will pass this feedback to the staff at The Station Practice. Kindest Regards Practice Manager
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Review titled I felt cared for
Rated 5 stars out of 5
by Ann M - Posted on 11 July 2023
Booked a telephone consultation on line which was handled well. Blood tests were booked with a f2f appointment with GP a week later. The GP appointment was very good. I didn't feel rushed and was encouraged to discuss symptoms etc. Very pleased with how everything was handled.
Visited July 2023
Review titled The Station Practice
Replied on 09 October 2023
Dear Patient, Thank you so much for your positive feedback, this has been passed to all practice staff. Kindest Regards Practice Manager
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Review titled A brilliant nurse
Rated 2 stars out of 5
by Claire J - Posted on 24 May 2023
I had a smear test last week and the nurse can’t remember her first name her last name was scrace she is the loveliest nurse she made me feel so comfortable and helped me out a lot I appreciate her kind words and she was just lovely so Thankyou!…the surgery itself had cancelled 3 previous appointments for my smear test and overall the surgery isn’t great! That nurse though is a credit to that surgery
Visited May 2023
Review titled The Station Practice
Replied on 09 October 2023
Dear Patient, Thank you so much for your feedback, this has been passed to the nurse that you were seen by. Kindest Regards Practice Manager
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Review titled Unable to get through
Rated 5 stars out of 5
by Lesley jones - Posted on 12 May 2023
I had a text for an appointment for tomorrow after 2 previous appointments being cancelled due to sickness by yourselves. I can’t make tomorrow and have tried every lunch time this week(as I work the same hours as your) and have not been able to get through. Today I took a loner lunch and got to number 1 in the queue after 38 minuets only to be cut off. Please can it be passed on I can not make my appointment so it can be given to someone else and I need a new one. This is not a moan just a desperate patient
Visited May 2023
Review titled The Station Practice
Replied on 16 May 2023
Dear patient, Thank you for your review, I believe we have no responded to your feedback and contacted you personally. We hope this now resolves any concerns you had. Kindest regards Practice Manager