The Station Practice
Station Plaza Health Centre, Station Approach, Hastings, East Sussex, TN34 1BAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Impossible to make an appointment
Rated 1 star out of 5
by Anonymous - Posted on 19 May 2025
This morning I started at 8am and got a variety of responses on the telephone ranging from "101", engaged tone, lengthy recorded message re services available to try again later / tomorrow. I've tried going to the surgery in person, and that too results in failure.
Visited May 2025
Review titled The Station Practice
Replied on 19 May 2025
Dear Anonymous, Sadly i cannot investigate your issue further as i do not have any contact information for you. I have spoken to the reception team and we have not received any reported issues with our phones. Monday mornings at 08:00 is extremely busy for our phone lines, but we do offer a call back system if needed. There are many ways to book online. Pl;ease visit our website for more information. Kind regards Practice Manager
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Review titled Good experience
Rated 5 stars out of 5
by Eddie Keogh - Posted on 09 May 2025
At all stages the response and instructions made complete sense. Was appreciatively surprised to get an appointment on the same day which accommodated my circumstances. I’ve been with the practice since 2008, and have felt and feel fully supported at all times. Very efficient and considerate.
Visited May 2025
Review titled The Station Practice
Replied on 19 May 2025
Dear Eddie Keogh, Thank you so much for your positive feedback, i would like to reassure you that your feedback has been passed to all the team here at the station practice. Kind regards Practice Manager
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Review titled Hard to get appointment and listened to
Rated 1 star out of 5
by Anonymous - Posted on 01 May 2025
Another terrible GP service in Hastings. Long wait to get call answer for appointments. When you manage to get one you wait 40 mins to see a doctor. Another case of having to go to A&E to get seen and wait 7 hours.
Visited May 2025
Review titled The Station Practice
Replied on 19 May 2025
Dear Patient, Sadly due to not leaving your information i cannot contact you personally to investigate further. Unfortunately when a patient makes an appointment to see a clinician they can tned to run late due to a medical emergency or patients they may take longer needing more in depth clinical review. This can be very hard to determine and the clinicians try to run to scheduled appointment times, but this can sometimes fail. If you wish to discuss your concerns further then please do not hesitate to contact me at the practice. Kindest regards Practice Manager
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Review titled Impossible to book appointment
Rated 2 stars out of 5
by Maxime Ali - Posted on 12 March 2025
I woke up at 3am specifically to try and book a telephone consultation with a Dr. Normally I try at 6am but the list for admin and appointments are full by then. Still could not book an appointment but did a questionnaire about my ailment which took ages and as I was half asleep probably not accurate. Still do not know if I will get to speak to someone. Have been trying on and off for 3 weeks but as I work full time it is really difficult. To book a smear I had to physically go to the surgery. It’s crazy. Apart from that they are good.
Visited March 2025
Review titled The Station Practice
Replied on 19 May 2025
Dear Maxime Ali, Thank you for your feedback, I can see you spoke to a clinician on the same day you raised a concern about your ailment. We are always trying to improve our access for patients, please visit our website for more info. Kind regards Practice Manager
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Review titled Prompt action
Rated 5 stars out of 5
by Julia - Posted on 14 February 2025
I would like to thank the receptionists I spoke to , and the Advance Nurse Practitioner who visited my 96 year old mum following a minor fall she had at home last weekend. I went to the Reception on Monday lunchtime and the receptionist on the desk was helpful and I then had a follow up telephone call , and the ANP visited my mum the following day. She arranged for blood and urine tests and a prescription for an existing problem . All of these were completed within the next 2 days . I, and especially my mum are extremely grateful for the prompt,caring service she received.
Visited February 2025
Review titled The Station Practice
Replied on 19 May 2025
Dear Julia, Thank you for your lovely and kind feedback, this has been passed over to all the practice team. Kind regards Practice Manager
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Review titled Valuable help from Station Practice Pharmacy
Rated 4 stars out of 5
by Anonymous - Posted on 19 December 2024
I was very impressed with the service I received from the pharmacist at the Station Practice Pharmacy. He helped with advice on my new medication and reassured me, he was friendly and helpful. It made me feel more confident about the next steps of my treatment and his knowledge made a real difference. My prescription was made available very quickly too and the Pharmacist helped with this as well along with advice about my NHS certificate for prescriptions. Thank you
Visited December 2024
Review titled The Station Practice
Replied on 28 January 2025
Dear Patient, Thank you for your kind feedback, this has been passed over to the practice team. We are pleased you are happy with the service you have recently received. Kindest regards Practice Manager
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Review titled Lack of duty if care
Rated 1 star out of 5
by Anonymous - Posted on 17 December 2024
I called to make an appointment regarding serious mental health issues that my practice is aware of. I was 14 in the queue. When I eventually got through I was told that I had to call again in the morning to try again to get an appointment. I was very clearly distressed and told the receptionist that I had serious health issues and could I make an appointment now for tomorrow and was told no I would need to call back at 8am. I asked if I could speak to someone on the phone but was told that there was nobody available and to call back in the morning. There was no duty of care. I was not asked if I was suicidal or had or would harm myself. I was not given any advice regarding other options of getting help just to try again to get an appointment in the morning. I have no words to describe how this has worsened my condition.
Visited December 2024
Review titled The Station Practice
Replied on 18 December 2024
Dear patient, I was sorry to read about your recent experience with the practice for which I sincerely apologise. Sadly you didn't leave your name so I am unable to contact you directly. Please can I ask you call and ask to speak to the reception manager who will be able to support you as soon as possible. Kindest regards Practice Manager
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Review titled Flu vaccination
Rated 4 stars out of 5
by Nigel Buckle - Posted on 20 October 2024
All went very smoothly. A friendly team was in charge, and there was almost no waiting. A very good service.
Visited October 2024
Review titled The Station Practice
Replied on 18 December 2024
Dear Nigel Buckle, Thank you for your kind positive feedback on the flu clinic, I will pass over your comments to the team involved. Kindest regards Practice Manager
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Review titled Vaccination
Rated 4 stars out of 5
by Ian - Posted on 05 October 2024
Well organised, efficient,friendly and quick. If only the waiting for my kidney stones procedure was as quick...
Visited October 2024
Review titled The Station Practice
Replied on 08 October 2024
Dear Ian, Thank you so much for your positive feedback, this has been passed to the practice team. We are glad you received a great service and positive experience. Kindest regards Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Gay - Posted on 07 October 2024
We were greeted nicely and were in and out within 10 minutes when we attended the flu vaccination clinic. A cheerful nurse and well run experience.
Visited October 2024
Review titled The Station Practice
Replied on 08 October 2024
Dear Patient, Thank you so much for your positive feedback, this has been passed to the practice team. We are glad you received a great service and positive experience. Kindest regards Practice Manager